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Reliable HR solutions for the travel, hospitality & lifestyle industry

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now
Center Manager

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role This will be a Singapore based permanent role reporting into the General Manager. We are looking foran energetic Centre Manager (CM) who is the leader of the Office and will be looked upon to create a community amongst our members and to manage and guide the Member Relations team. You will report directly to the Country General Manager and will be managing the Office as per company standards and expectations. The CM plays a critical role in maintaining full occupancy of the Office and ensures member’s satisfaction for the Office under your care. You will ensure that the Office is efficiently managed and operated, while driving growth and promoting the brand. This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. A proven track record in managing operations and leading a team is key. The CM enjoys being part of a fast-moving and dynamic team. Build our Brand, Presence, and Growth Open the office with high occupancy, and ensure the offices are fully occupied there after Managing Office performance – occupancy, revenue, profit, budget. Work with Country GM to manage the Office’s P&L performance. Analyse financial performance and produce relevant reports, to present to relevant stakeholders. Implement attentive cost control when necessary Enforce Operational Rigour Implement and monitor systems to ensure smooth daily operations for the Office. Work with the corporate Operations team to ensure this. Become the brain trust and driver of all things related to your Office including (1) Sales, (2) Operations, (3) Strategy, and (4) Analytics. To manage and oversee all aspects of the Office’s operations, including member relations, finance, sales, marketing and events Direct with Charisma Hire, manage and motivate the team on the ground. Serve as both a coach and a team player to the member relations teams; assist to create and implement robust policy and procedures. Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner. Maintain a calm disposition, even (and especially) during stressful situations. Be optimistic and help other stakeholders and team members do so as well. Be the Pillar Work with corporate’s Operations team to design and implement processes and procedures to optimize member experience and increase operation efficiency Support the GM and other team members in sales activities, tours and developing strategies to increase occupancy, enhance members engagement and team members satisfaction Be the local expert responsible for compliance with local regulation and practices Lead the Team Maintain brand standards in the local market Ensure utmost security and safety for our members and team Represent when the right occasion turns up. Be able to effectively communicate the rationale behind our business decisions through strong oral and written communication skills to internal and external parties. The Person Able to work under pressure in a fast-paced environment Someone who is ready to get their hands dirty and understands that devil is in the details Have prior experience in a sales or business development related role (preferably in co-working) Gets excited about working with numerous people across cultures day to day Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility, and good work ethics Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. Demonstrated ability to consistently meet deadlines Strong time management skills and experience managing multiple projects simultaneously Self-directed with a high level of initiative and a ‘can do’ attitude Finds it easy to bridge corporate and start-up culture

Singapore

Permanent
Apply now
Head Chef / Executive Chef (Chinese Fine Dining)

The Company Our client has been in the F&B and entertainment business for over 35 years and is well established in Moscow. The Role This position will be based on a one year contract with the possibility to extend further and / or convert into full time permanent. This will be a Head Chef / Executive Chef role for a fine dining Chinese restaurant located in the heart of Moskva City – the new business district in Moscow. Located on the 90th floor, it will have commanding views and provide a world-class dining experience. This will be a pre-opening role for – Moscow’s premier Chinese fine-dining restaurant, opening end 2021 – 100 seats. Menu and Recipe design skills required for pre-opening – Chinese Haut Cuisine. Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessary Develop a presence in your designated restaurant, meeting and greeting guests. Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates. Create the menus and produce recipes for approval. Prepare sample tasting for management when required. Review the sale of dishes, suggest, and implement changes to the menu items according to customer’s demand and the availability of seasonal ingredients Monitor the proper handling and storage of all produce to keep spoilage to a minimum. Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary. Ensure that the workstations are clean and sanitized and the proper safety procedures are always observed by cooks. Create and submit weekly staff rosters Responsible for recruitment and selection as well development of colleagues within the department. Take ownership and accountability for the profitability of the restaurant. Prepare recipes of new items for costing and verify cost analysis of each dish. Liaise with the Stewarding section to arrange schedule of cleaning and pest control. Perform any other related duties as and when assigned. The Person Minimum 2-3 years’ experience of working in a Michelin-starred restaurant (as a Chef de Cuisine / Sous Chef / Head Chef / Executive Chef) Over 10 years of F&B experience, independent outlets preferred Experience in pre-opening – Fine Dining Good knowledge of Chinese cuisine from both Northern and Southern provinces Experience in developing haute cuisine menus Experience of working abroad English - Pre-Intermediate / Intermediate level Adaptability and flexibility needed in a changing environment Good communication skills, resilient in stressful situations, responsible Must be able to be creative, pre-opening menu and recipe design required A strong leader and able to work through cross cultural barriers within the team Must be able to work hand in hand with owners to achieve the same vision Able to connect with customers and provide Public Relations

Moscow

Contract
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F&B Manager

The Company We are looking for our client - a reputable and luxury hotel - a F&B manager. This role is based in Shanghai. The Role Manages all restaurant operations and staff on a daily basis. Areas of responsibility includes Restaurants / Bars and Room Service. As a department head, directs and works with the food and beverage / culinary management team and employee’s to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibilities and alignment with Cooperate Service Standards. The Person Degree holder in Hospitality Management, or related major or related field Luxury experience preferred Highly motivated with innovative and creative mind Positive attitude towards challenge, independent & ability to work under pressure Excellent leadership skills and problem-solving skills

Shanghai

Permanent
Apply now
Country Manager

The Company Our client - a leading & reputable Travel company - is looking for a Country Manager. This role is based in Taiwan. The Role To achieves Taiwan’s sales operational objectives. Providing sales information and recommendations to strategic plans and reviews to headquarter; Meets sales financial objectives by forecasting cost requirements; preparing an annual budget, reviewing office budget from time to time; Maintains and expands customer database. Identify potential new customers and maintain good sales relationship with existing customers; Accomplishes sales and organization mission by completing related results as needed; Ensuring the office comply to the local authority requirements; Preparing and completing action and customer-service standards; resolving problems; completing audits; identifying trends; determining sales system improvements; implementing change; Manage staff by communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; To perform human resource objective by recruiting, orienting, training, and coaching. The Person Bachelor degree holder; Experiences in travel industry. B2B experiences will be added advantage; Aggressive personality, good presentation skills, Performance management, good in negotiation skill, results driven, sales planning, cost managing & planning; Have working experiences in multi-national or foreign companies; Preferable candidate who had knowledge for Europe, overseas countries; Possess higher management experience, have a strong leadership background, project management is a value-added; Problem solving and analytical thinking ability, must know how to handle problems and resolved quickly and efficiently. Great communication & presentation skills; Experience in developing and implementing business plan and goals. Excellent command in spoken English is a must.

Hong Kong

Permanent
Apply now
Operation Director

The Company Our client - a leading & reputable Travel company is looking for an Operation Director. This strategic role is based in Hong Kong. The Role - To provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability; - This role will work with Asia Management and other leaders to ensure compliance with all company’s policies and internal controls, provide direct or indirect management oversight for it’s teams across the region; - To be responsible for managing operational aspects of a land operator business, and will assist the Sales teams in the rapid and successful growth across Asia; - Managing Operation, Quotation, Hotel Reservation teams across Asia offices; - This role will provide the leadership, management and vision necessary to ensure the Asia region has the proper operational controls, delivery capability, administrative and reporting procedures, people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency; - This role is to provide strong company DNA for the Asia’s business and drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region, as well as providing strong people leadership for a growing team; - Key responsibilities include; business operations, reporting & measurement, defining and implementing policy and processes, planning and budgeting, working closely within the company to drive optimal resourcing and revenue strategies for the business, and the partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability; - This role is critical in supporting the Sales team to build a strong Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth; - To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit; - Meeting forecasting cost requirements; preparing an annual budget, reviewing office budget from time to time; - Accomplishes sales and organization mission by completing related results as needed. The Person - Bachelor's degree in Business and/or Masters in Business Administration would be advantageous. - 15 years of increasingly diverse or complex experience, 10+ years management experience. - Experience in logistic and/or travel industry is preferred. - Strong track record in developing and managing organization's operations to meet business objectives and strategies. - Proven ability to coordinate complicated processes. - Demonstrated strategic thinking and leadership ability. - Excellent personal leadership and communication skills. - Leading a high growth, highly demanding 'best people' environment. - Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value. - Deep understanding of a consulting business model; some consulting experience preferred. - Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry. - Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization. - Strong judgment and decision-making skills. - Deep knowledge of backend operational systems and inherent integration complexities. - Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long- term investments. - Demonstrates a high degree of integrity, credibility, and character. - Demonstrated ability to effectively interact and adapt across country/cultural boundaries. - Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent. - Excellent interpersonal and communication skills, both written and verbal. - Ability to explore, understand and integrate business processes, financial metrics, and organizational systems and structures.

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

Meet the team Join our team

What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

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Reliable HR solutions for the travel, hospitality & lifestyle industry

Recruitment Consultant

Center Manager

Head Chef / Executive Chef (Chinese Fine Dining)

F&B Manager

Country Manager

Operation Director

Recruitment Consultant

Recruitment Consultant

Recruitment Consultant

Salary and employment trends

Our dedicated team

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What they say about us

Clients

Awards

GOLD WINNER

GOLD WINNER

GOLD WINNER

GRAND WINNER

GRAND WINNER