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Reliable HR solutions for the travel, hospitality & lifestyle industry

Senior Analyst (Financial Solutions)

The CompanyOur client is a market leader in the Asia Pacific region and has a focus on providing financial solutions and services for the development of hospitality projects. The RoleGeneral market research and monitoring of commercial real estate and economic trends in key regional markets. Preparation of monthly market overviews, compilation of data points for ongoing and ad hoc reporting. Monitoring of existing transactions, including review of information covenants, operational cash flows, borrower financial statements, rent rolls, valuations, budgets, etc. Prepare monthly performance summaries, flagging significant deviations, and preparation of ad hoc reporting. Support the due diligence process for new transactions, including review of property information (including valuations, cash flows including modelling and sensitivity analysis, rent rolls, etc.), market research and other support as needed. Support the credit application process by drafting key sections, such as property and market overviews, and carrying out cash flow analyses. Potential to take on more responsibility over credit process. Assist in the performance of KYC checks and KYC updates for new and existing clients. 5. Other miscellaneous/ad-hoc duties, as assigned. Reporting line to CEO Asia/Pacific. The PersonAt least three years of experience in a real-estate related position. Exposure to the hotel sector preferred. Strong analytical skills and attention to detail. Strong writing skills, including grammar, structuring and effective distillation of key data points. Good organizational skills and ability to prioritize tasks. Takes initiative Effective communication skills, both internally with diverse team of colleagues both locally and head office, as well as externally with clients. Self-motivated and able to take independent initiative

Singapore

Permanent
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Director of Operations

The CompanyOur client is a market leader in Singapore and is fast expanding with multiple award winning concepts and brands located in several locations. The RoleThe Director of Operations is a visible, energetic, and ethical influential leader who develops, maintains and promotes a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans and will oversee 2 Restaurants.Work under the direction of owner and restaurant shareholderAccountable for the restaurant’s business performance, sets the overall goals in alignment with the strategic directionOverall responsible for the management of all operations of the restaurantDeep understanding and familiarity with the industry and business developmental needsEnsuring the establishment maintains its high level of service and food standardsKey ResponsibilitiesFully accountable for assigned business unit overall financial performanceEnsuring agreed Key Performance Indicators (KPIs) are met, including business and manpower budgeting, planning, cost of goods sold, stock variance, wastage, staff turnover, sales per man hour, and relevant costs (food and beverage, operations supplies, labour, etc.)Be responsible for the high standard of service, food and beverage of the restaurantEnsure all food and beverage products are prepared and served to the quality standardAble to identify opportunities to increase sales and profitability for the businessBe responsible for the management of contracts, together with respective in charge, on Japanese and local suppliers, including analysis, volume tracking, price changes, FOC stock, and invoicingTo work closely with procurement department to negotiate new contracts and contract renewalsLeadership and TrainingBuild and maintain an efficient operations team by recruiting, guiding and motivating them in the day-to-day operationsEnsure good communications at all levels are maintained through the appropriate meansLead and schedule monthly outlet management meetingEnsure that effective daily briefings take place in conjunction with the ChefLead and guide managers on team development and yearly appraisalDevelop an open culture of communication, both formal and informalBe responsible and work with respective in charge and training department for the continual training and educating of all operations team (including product knowledge)Maintain and improve the standard of food and beverage service. This includes development of SOPs for both FOH and BOH operations, daily inventory, requisition and receiving.Customer Satisfaction and Reputation BuildingEnsure highest standards of guest service and satisfaction is the top priorityTo ensure all customer requests and queries are responded to promptly and effectivelyActively seek feedback from customers on a regular basisReview customer feedback on all owned channels (internal, Google, TripAdvisor, social media) and follow up with action plan or service recovery if neededOther DutiesBe aware of new food and beverage products, trends, equipment, utensils, and other related information to ensure that we are at the forefront of innovation in our industryEnsure operations equipment, display and utensils are always maintained in a thoroughly clean and fully operational mannerEnsure operations are properly staffed and that their appearance and discipline are controlled and always maintainedRecommend changes in methods, processes, equipment, SOPs or staff to improve service and productivityObserve and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cashObserve and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, and security, and be familiar with all fire and emergency evacuation procedures.Conduct quarterly/half yearly Venue Quality/ Hygiene Audit, prepare reports and follow up on action planTo be responsible for any other task or responsibilities as assigned by the management The PersonA degree or diploma in tourism or hospitality is preferredMust have a good understanding fine dining / formal diningMinimum 3 to 5 years of senior leadership experience in a full-service formal dining restaurantStrong wine, sake and spirits knowledgeStrong financial acumen with P&L experienceStrong analytical and problem-solving skills with attention to detailRemarkable guest experience skillsAbility to impact and influence staff at all levels of the organisationPossess excellent communication, teamwork and customer-centricity skillsExcellent leadership skills with ability to coach, develop, motivate, and retain a team of varying skill levelsStrong senior stakeholder management and interpersonal skills. Able to independently and proactively engage stakeholders and provide timely updates and resolutionsKnowledge of food safety and sanitation practices and associated government regulationsProficient computer skills including POS, Reservations, Inventory and Cost Control applicationsStrong internal and external communication skills

Singapore

Permanent
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Head of Marketing

The CompanyOur client is a private equity backed, newly formed Group which includes multiple entertainment brands and forms one of the world’s largest Family Entertainment Centre groups operating across 7 countries with over 300 locations. The RoleBased in Singapore and reporting into the Group Chief Customer Officer, this role will manage and drive Digital Marketing strategies for the Group. The role provides support for online channels for multiple brands across the region.Guest Experience:lead and execute the Guest Experience strategy for the Groupsupport country teams on guest engagement and communications objectivesmanage group-wide campaigns and initiativestrain and coach country team members monitor and support country teams performance to attain targetsBrand Experience lead and manage the Brand experience ensure consistency and alignment for brand across all countriesfirst-line support contact for country teams in terms of brandingensure country teams align to brand guidelines manager vendors and agencies for creative workmanage marketing newsletter to share best practicesproject manage roll-out of new initiativesContent Marketinglead and implement content marketing strategiesensure content is always on brandsupport country team on content marketing objectivesmanage group website contentwork with digital team on SEO best practices The PersonExperience in various aspects of marketingExperience in working with cross-functional teamsExperience in agency managementGood understanding of digital marketing channels Good organizational skillsGood communication skillsAbility to multi-task and juggle various projects at one timeExperience in working with teams from APAC countries is a plusWorking knowledge of photoshop and illustrator is a plus

Singapore

Permanent
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Senior Digital Media Performance Strategist

The CompanyOur client is a  word leading travel technology company  and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.

Singapore

Permanent
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Business Development Manager

The CompanyOur client is a regional market leader in the hospitality industry with their Business Intelligence solutions and provides user friendly revenue, distribution and marketing tech stacks to hotel partners to make smarter revenue and distribution decisions. The Role*** This will be a contractor based role ****** Working location only out of Tokyo or Osaka ***As a hunter, you source potential client opportunities via cold calling, email campaigns and through interaction with professional industry network groups.Respond to all incoming product enquiries, referrals and leads in a timely and effective manner. You format tailor-made proposals to clients.You organise face-to-face or online product demonstrations and advanced training sessions.Keep track of our existing client base and generate new sales by upselling our products according to the client’s needs.Contract negotiation, maintaining a balance between optimal service, value for the client and profit margins.Together with the team, you help building and adjusting the vision for the sales team. You build and execute a business development plan to achieve business aims and the sales targets, develop innovative strategies to maximise results and identify shortfalls in the process. This all aiming at process improvements.Attend meetings, (inter)national conferences and organize regional road shows as required.You are the middleman between our client and our Product Development team. You will provide client feedback to this team so products can be reviewed in line with the feedback.Keep track of your efforts in our CRM system and achieve KPI’s and targets. The PersonYou have a Bachelor's Degree in Hospitality, Business, Communication, Economics or other relevant fields.You have 4+ years relevant experience in business development in the hospitality business or with a SaaS company.Passion for the travel industry is an absolute mustA hunter by heart: thanks to your hunter mentality, you can find, solicit and drive new business to our company. After generating leads, you are comfortable presenting and promoting our products by webinars and tutorials.Passionate about our products and tailor your pitch to the audience's needs.You are a self-starter: you will pose new ideas and process improvements for our sales process.You have experience with SalesForce, or other CRM systems and related sales tools.You are fluent in English and Japanese. Other languages are a plus! And of course, you have excellent written and oral communication skills and you demonstrate a high level of diplomacy

Japan

Contract
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Recruitment Consultant (Dubai)

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day.The RoleAs a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities:Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developmentsExceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needsManage client roles, including by writing and placing job ads and head huntingSource, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clientsArrange interviews, ensuring candidates are fully briefed and providing regular communications and feedbackOrganise and attend meetings with prospective clients as well as developing existing relationshipsThe PersonYou should enjoy and thrive working independently and be able to maximise the output from flexible working conditionsAt least five years' sales and or recruitment experienceA commitment to exceeding client expectations, attracting top talent and achieving targetsAbility to build a solid understanding of your clients’ needs and wider industry trendsAn entrepreneurial, organised and driven approach with excellent attention to detail

Dubai

Contract
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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Hiring Managers Expect New Headcounts n 2022

Experienced Paycuts in 2021

Made Redundent in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

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What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

Hospitality

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Reliable HR solutions for the travel, hospitality & lifestyle industry

Senior Analyst (Financial Solutions)

Director of Operations

Head of Marketing

Senior Digital Media Performance Strategist

Business Development Manager

Recruitment Consultant (Dubai)

Senior Digital Media Performance Strategist

Business Development Manager

Head of Partnerships and Memberships

Group Digital Marketing Specialist/Manager

Senior Digital Media Performance Strategist

Head of Partnerships and Memberships

Customer Success Manager

Senior Digital Media Performance Strategist

Group Digital Marketing Specialist/Manager

Salary and employment trends

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What they say about us

Clients

Awards

GOLD WINNER

GOLD WINNER

GOLD WINNER

GRAND WINNER

GRAND WINNER