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Regional Sales Manager

The Company Our client is a market leader in the retail beauty industry. They bring the most prestigious and popular brands, together with their customers. Their unique concept store experiences and sophisticated marketing includes in-store events and loyalty programs. The Role We invite highly motivated, sales driven, people manager, dynamic professionals to join our growing team. Our growing retail business is seeking a Regional Sales Manager who can create productive working atmospheres in our shops. Our Regional Sales Manager is responsible for the overall performance of our Sales Staff and Beauticians. Ensuring they meet their targets and to handle any dispute or challenges faced amongst staff. The Regional manager will report to the CEO directly to set revenue and sales goals on a monthly, quarterly, or annual basis, and will oversee a team of between 6-9 local sales managers and 70 employees. Key Goals : Responsible in delivering the standards of our brand through the Sales Team and Beauticians Scope of Responsibilities (but not limited to): Creating the overall vision for each store in their district, establishing benchmarks for store management teams Responsible for generating revenue for the company. Motivate and engage the sales team with monetary and non-monetary motivational tactics, such as sales contests, lucrative incentive packages, prizes, and public recognition. Implementing policies and programs that will help those teams achieve their goals. Prioritize store performance issues to make certain that the issues most directly affecting profitability are addressed first Recruit, select, onboard, and train new sales reps. Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store Maintains sales staff work results by counselling and disciplining employees; and planning, monitoring, and appraising job results. Act as a liaison between the headquarters and the area’s branches by making regular visits and interacting with management Oversee operational practices making sure that each branch runs smoothly and meets projected revenues and sales estimates Apply innovative approaches and techniques to keep updated with competition Maintain a deep understanding of customer needs and monitor their preferences. Resolve escalated customer issues and customer complaints regarding sales and service. Provide advanced negotiation expertise. Develop sales strategies to acquire new customers or clients The Person Desired Skills & Expertise: · Proven track record of positive sales performance · 5 years’ experience in retail store management · Strong ability to coach sales reps to higher performance · BS/MA in Business Administration · Strong interpersonal communication and negotiations skills · Exceptional customer relationship management · Strong leadership and decision-making skills · Candidates with relevant experience in the beauty and luxury industry will be an added advantage · Microsoft Office skills

Singapore

Permanent
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Public Relations & Partnership Manager, Asia

Our client operates in 60 countries, their exceptional portfolio offers an extensive selection of award-winning international travel and tourism companies. Catering to all travel styles and budgets, the collection includes a variety of guided travel experiences, independent holiday package companies, boutique river cruising, luxury hotels, and other leisure options. They provide holidays and experiences of a lifetime. Their commitment is to consistently deliver outstanding service, experience, and value to each and every customer. Responsibilities: This position will mainly focus on the delivery and implementation of already established long-term strategies, but strategic input will certainly be required on projects and the day-to-day press office. · Plan PR activity calendar and help respective brands develop social media content calendar for regional distribution. · Implement a diverse and innovative range of external (and internal) PR endeavours- including community relations, annual staff and trade partner survey, media training (for regional GSAs, and company executives). · Garner quality coverage in various media outside of travel from fashion, business to food outlets. · Build strong relationships with both travel trade and consumer media helping to elevate brand consciousness. · Research, craft and distribute press releases and pitches, highlighting launches and news items. · Responsible for content creation for the company brands. · Develop a communications plan, in conjunction with the marketing and sales teams. · Coordinates all aspects of press conferences and media events from planning, sourcing venues, budgeting to execution. · Liaise with various teams, including marketing, sales, reservations and customer service to ensure consistency for all public-facing messaging, to support brand awareness, as well as customer acquisition, retention and loyalty. · Monitor media coverage and provide monthly PR coverage reports to various brands and ensure that all requested reports are accurate, detailed and submitted with the desired timeframe. · Coordinates event logistics and interviews (i.e. videography, still photography, advisories, stage-setting). · Writes and develops background pieces, fact sheets, press kit materials, Media Releases and various editorial materials needed. · Writes speaking points, statements, speeches, and other written materials as needed. · Develop and update communications brief on a quarterly basis for regional GSAs. · Manage travel and PR entertainment budget in the most cost-effectively way, being mindful of established policies. · Manage and grow existing partnerships with key strategic partners in Singapore. · Lead the research, identification, and prioritization of new partnership opportunities to help Brands to achieve increased brand awareness and/or new customers. · Review and analyse the performance of partnerships after each campaign and advise opportunities for improvements & further developments. · Work with the wider marketing team to support campaigns with relevant partners, as and when required. · Build and maintain a professional network including attendance at all relevant conferences and events. · Collaborate with cross-functional teams across the company, including but not limited to partnership teams from media, developers, community, and commerce partnership teams. · Be a leader within the Partner team and contribute to global initiatives as well as roll-outs. · Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to the management team with respect to trends and opportunities. · Other duties as required and assigned e.g. Travel Fairs, Travel Agent Consumer Fair, Brand Product Launch, Brand Sales Blitz etc Requirements: Bachelor degree or equivalent professional experience. 5+ years of relevant professional experience in the Travel Industry or PR agency. Demonstrated ability to work across multiple functions and collaborate seamlessly. Excellent writing and story-telling skills. Ability to manage multiple projects simultaneously and manage multiple stakeholders. Strategic thinking and a team-player. Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels. Able to work flexible hours, including evenings and weekends as required.

Singapore

Permanent
Apply now
HR Manager (Contract)

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. ** Contracted role (6 Months) - with a possibility of converting to a permanent role ** The Role The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices. Supervisory Responsibilities: Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policy Duties/Responsibilities: Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and investigations. Maintains compliance of local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Performs other duties as assigned. The Person Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite or related software. Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems. Bachelors degree in Human Resources, Business Administration, or related field required. A minimum of three years of human resource management experience preferred.

Singapore

Permanent
Apply now
General Manager

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role Our client seeks an experienced General Manager (GM) in Singapore, who can spearhead sales and growth, provide operational oversight and strategic leadership for our coworking space at Singapore. The GM plays a critical role in driving both sales and operations for The Company. As GM, you are the chief brand ambassador who supervises our team in Singapore. You will report directly to the Chief Commercial Officer on all strategic and tactical matters as they relate to sales, budget management, and growth strategy. This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. Positive and a can-do attitude is a must. Proven track record in sales, P&L management, and leading a team are key. Spearhead Sales and Business Development Define key sales strategies for the region, budgets required to deliver, and drive successful execution to achieve results Manage the local sales team and work towards 100% occupancy Own the inbound and outbound sales process in the region: Lead qualification, prospecting, pipeline building and opportunity identification Manage P&L, revenue growth, sales targets, and other KPIs Direct with Charisma and Lead the Team Hire, manage and motivate the team on the ground. Serve as both a coach and a team player to the finance, marketing, sales, and member relations teams; assist to create and implement robust policy and procedures Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner. Be optimistic and help other team members and stakeholders do so as well Be the main representative and ambassador for The Company in Singapore. Be able to effectively communicate our vision and the rationale behind our business decisions Build our Brand, Presence, and Growth Embark on pre-sales of our Offices during pre-opening phase Open each new Office within the country at the targeted occupancy, and ensure the Offices are fully occupied thereafter Managing cluster performance – occupancy, revenue, profit, budget, member’s satisfaction & growth etc. Work closely with Marketing to covert leads to business in the local market Enforce Operational Rigour Implement and monitor systems to ensure smooth daily operations across all locations, working with the corporate Operations team to ensure this Become the brain trust and driver of all things related to your centres including (1) Sales, (2) Operations, (3) Strategy, and (4) Analytics Be a Guardian Prepare and present sales reports, financials, and operational challenges on a monthly basis Appoint and manage third-party consultants related to sales and operations Be responsible for The Company’s compliance with local regulation and practices The Person Someone strong at sales and business development with proven management experience A person ready to get their hands dirty and who understands that devil is in the details Gets excited about working with numerous people across cultures day to day Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility and good work ethics Proficient in basic computer skills including Microsoft Word, Excel and PowerPoint Able to work with multiple and tight deadlines Self-directed with a high level of initiative and a ‘can do’ attitude Finds it easy to bridge corporate and start-up culture

Singapore

Permanent
Apply now
Director of People Experience

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role Our client is looking for a Director of People Experience (“DPE”) to oversee all aspects of Human Resources practices and processes for all centres in the country. The DPE is responsible in ensuring the proper implementation of company strategy and objectives to promote corporate values and enable business success through human resources management, including recruitment & selection, engagement, compensation & benefits, performance management and training & development. This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. The Director of People Experience enjoys being part of a fast-moving and dynamic team, working closely with the Chief Commercial Officer and will report to the Chief Executive Officer. Recruitment & Selection Partner Country GM, Centre Managers and Head of Departments to identify recruitment needs ie. current vacancies, new roles to be created Drive employer branding initiatives working closely with the Marketing Team Ability to look beyond candidate’s profile, into their undiscovered potential Oversee the talent acquisition process, upholding the integrity of the process and ensures that we are in the position to hire the best talent for our team Think out of the box to identify sources to talent pool Build a pipeline of talents in line with expansion plans Coordinate the experience of our talent acquisition cycle, from scheduling chats between candidates and leaders, offer, maintaining talent bank etc. Work with Head of Departments to craft job descriptions Create and post job advertisements on identified platforms Administer employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met as per the policies and business needs of COMPANY and the country Onboarding for new team members Engagement Representing and living the COMPANY brand and engaging team members Prepares and executes HR related events for team members in country ie. Townhall, Teambuilding, Orientation, Training etc. Develop and lead initiatives to reinforce COMPANY culture Provide feedback on COMPANY’s culture and work with Senior Management to determine actionable steps towards a positive culture Compensation & Benefits Conducts groundwork for compensation & benefits such as research for systems, benchmarking exercise etc. for country Identify, research and propose salary and benefits to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity Check and track employee claims Prepares and checks monthly payroll for country before submission to Controller for approval Process Casual Labour request and payments Propose annual increment / performance bonus in line with country practices Employee Relations Act as the employment legal expert and provide timely advice on matters, following-up with managers to make sure their intervention has been successful and to offer any further assistance needed Be visible in order for managers and employees to have easy access to assist with employee challenges or concerns Act as a mediation or escalation point in disputes or formal proceedings Act as counsel to the business in all employee relations matters including disciplinaries, grievances and managing absence Performance Management Provides guidance and support to country team and leaders in the country Assists in overseeing confirmation appraisal process Ensures a structured Performance Appraisal Process is in place and teams in the country are in compliance Create a roadmap for hi-potential team members to accelerate their development (Talent Management) Implementation of metrics for team and individual performance and conduct timely reviews on the performance metrics Learning & Development Works with all leaders within the country to identify training needs for department and country Assess training needs to implement Learning and Development programs Ensures training activities are planned to meet current and future needs Develops and prepares training plans and monitor accordingly Change Management Provide support to the CEO in delivering effective organisational change Be actively involved in developing current and future business opportunities and ensure that the team has the skill sets to support new markets and growth Work with the Senior Management team as a coach, challenger, contributor and driver of important decisions Identify and report on the needs of the business (qualitative and quantitative) considering business growth, attrition and risk Translate strategy into actionable programmes Demonstrate positive engagement through HR metrics such as turnover and absence and have plans in place to improve these metrics The Person The guru who has been in this/similar role for the past 8 years or more with a proven track record of your success and have demonstrated experience in Human Resource Management Gets excited about working with numerous people across cultures day to day Comfortable and is able to work with a team that is spread across locations Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility, and good work ethics Highly competent in basic computer skills including Microsoft Word, Excel, and PowerPoint and adept in tools like Linkedin Recruiter and similar platforms Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. Demonstrated ability to work independently and drive deadlines Strong time management skills and experience managing multiple projects simultaneously Self-directed with a high level of initiative and a ‘can do’ attitude Able to ace bridging corporate and fast-paced start-up culture

Singapore

Permanent
Apply now
Assistant eCommerce Manager – Japan Market

Our client, a European timepiece distributor and has successfully distributed and incubated numerous brands across Asia. The timepieces designed to inspire and remind us to make conscious choices with our time. This appreciation for the time we have - and what we choose to do with it - calls Timefulness. Summary The Assistant eCommerce Manager drives and supports the growth of the e-commerce business in Japan. The candidate will govern the e-commerce operations and social media activations. The candidate will have a full-fledged experience in all aspects of running e-commerce operations (owned dotcom, marketplaces, social media advertising, livestream) Responsibilities · Fully responsible for development eCommerce (marketplaces, owned sites): UX, features, payment modules, localisation, partner integrations · Owns the sales funnel – from Awareness to Purchase. Drives budget to boost awareness and sales & streamlines campaigns across channels · Tracks and monitors performance with creative approaches to optimising ROI and user acquisition costs · Actively troubleshoots problems (conversion, traffic, awareness) and develops strategies to resolve roadblocks · Manages logistics – order processing · Maintains conversation with customer – sales enquiries, aftersales service via all channels (livechat, email, social platforms) · Actively involved with social listening to drive the eCommerce strategy · Account management towards existing platforms – listing, managing sell-out via campaigns, content optimisation, third party engagements · Business development for new platforms – proactively seeking expansion to develop national/regional/global coverage Requirement · 5~6 years of experience in eCommerce or digital marketing gained from a consumer brand, eCommerce provider or marketing agency in the Japanese market · Native Japanese language skills (Korean optional) · Working knowledge of eCommerce business model and eCommerce platforms (Shopify/ Magenta / Wix) · Metrics/ROI driven and knows how to generate leads & track to close the loop · Understanding of Consumer/Shopper sentiments, using analytical skills and insights · Passionate about and sensitive to current eCommerce trends · Demonstrates strong leadership, interpersonal and communication skills environment · Detail-oriented with a strong sense of work prioritization · Sensitive to numbers, with an analytical mind and strong business acumen

Singapore

Permanent
Apply now

Public Relations & Partnership Manager, Asia

Our client operates in 60 countries, their exceptional portfolio offers an extensive selection of award-winning international travel and tourism companies. Catering to all travel styles and budgets, the collection includes a variety of guided travel experiences, independent holiday package companies, boutique river cruising, luxury hotels, and other leisure options. They provide holidays and experiences of a lifetime. Their commitment is to consistently deliver outstanding service, experience, and value to each and every customer. Responsibilities: This position will mainly focus on the delivery and implementation of already established long-term strategies, but strategic input will certainly be required on projects and the day-to-day press office. · Plan PR activity calendar and help respective brands develop social media content calendar for regional distribution. · Implement a diverse and innovative range of external (and internal) PR endeavours- including community relations, annual staff and trade partner survey, media training (for regional GSAs, and company executives). · Garner quality coverage in various media outside of travel from fashion, business to food outlets. · Build strong relationships with both travel trade and consumer media helping to elevate brand consciousness. · Research, craft and distribute press releases and pitches, highlighting launches and news items. · Responsible for content creation for the company brands. · Develop a communications plan, in conjunction with the marketing and sales teams. · Coordinates all aspects of press conferences and media events from planning, sourcing venues, budgeting to execution. · Liaise with various teams, including marketing, sales, reservations and customer service to ensure consistency for all public-facing messaging, to support brand awareness, as well as customer acquisition, retention and loyalty. · Monitor media coverage and provide monthly PR coverage reports to various brands and ensure that all requested reports are accurate, detailed and submitted with the desired timeframe. · Coordinates event logistics and interviews (i.e. videography, still photography, advisories, stage-setting). · Writes and develops background pieces, fact sheets, press kit materials, Media Releases and various editorial materials needed. · Writes speaking points, statements, speeches, and other written materials as needed. · Develop and update communications brief on a quarterly basis for regional GSAs. · Manage travel and PR entertainment budget in the most cost-effectively way, being mindful of established policies. · Manage and grow existing partnerships with key strategic partners in Singapore. · Lead the research, identification, and prioritization of new partnership opportunities to help Brands to achieve increased brand awareness and/or new customers. · Review and analyse the performance of partnerships after each campaign and advise opportunities for improvements & further developments. · Work with the wider marketing team to support campaigns with relevant partners, as and when required. · Build and maintain a professional network including attendance at all relevant conferences and events. · Collaborate with cross-functional teams across the company, including but not limited to partnership teams from media, developers, community, and commerce partnership teams. · Be a leader within the Partner team and contribute to global initiatives as well as roll-outs. · Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to the management team with respect to trends and opportunities. · Other duties as required and assigned e.g. Travel Fairs, Travel Agent Consumer Fair, Brand Product Launch, Brand Sales Blitz etc Requirements: Bachelor degree or equivalent professional experience. 5+ years of relevant professional experience in the Travel Industry or PR agency. Demonstrated ability to work across multiple functions and collaborate seamlessly. Excellent writing and story-telling skills. Ability to manage multiple projects simultaneously and manage multiple stakeholders. Strategic thinking and a team-player. Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels. Able to work flexible hours, including evenings and weekends as required.

Singapore

Permanent
Apply now

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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

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What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

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Reliable HR solutions for the travel, hospitality & lifestyle industry

Regional Sales Manager

Public Relations & Partnership Manager, Asia

HR Manager (Contract)

General Manager

Director of People Experience

Assistant eCommerce Manager – Japan Market

Public Relations & Partnership Manager, Asia

Technology Recruitment Consultant

General Manager

Public Relations & Partnership Manager, Asia

Assistant eCommerce Manager – Japan Market

Technology Recruitment Consultant

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