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Reliable HR solutions for the travel, hospitality & lifestyle industry

Centre Manager

The Company Our client - a Leading Work solution provider - is looking for a Centre Manager. This role is based in Hong Kong. The Role Responsible for the overall P&L and operations of the center Will have to hire and manage the team required to run the center In-charge of all business activities related to the center, managing coworkers, guests as well as any vendors Work in conjunction with the sales team to ensure that the budgets for the center are met Develop strategic partnerships with local startup ecosystem partners and evangelists Plan and execute the monthly target of meet-ups/events of investors, mentors, startups, freelancers, professionals,etc. Ensure smooth day to day operations of the center Strive towards improving the standard operating procedures so that best practices can be rolled out across centers Maintaining relationship with all clients as well as taking care of all their requests The Person - Familiar with the co-working and real estate environment (not a must) - Experience in customer service and relationship building - Gets excited about working with numerous people across cultures day to day - Impeccable and concise communication and presentation skills, verbal and written - Demonstrate integrity, responsibility, and good work ethics - Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint - Strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.

Hong Kong

Permanent
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Sales Manager

The Company We are looking for our client - a leading Work Solutions provider - a creative and inspiring Sales Manager. Tihs role is based in Hong Kong. The Role The Sales Manager will : - Report to the General Manager and works closely with our Centre Managers to ensure achievement of sales targets through accurate forecast of sales opportunities, and converting leads to deals. - Generate leads and drive sales to ensure full member occupancy across different locations - Run the entire sales process from qualification to close: this includes prospecting, outreaching, and generating leads, and also pitching, touring, negotiating, and closing sales. - Your time would be spent prospecting via working with brokers, cold calling, social media/online outreach, networking events, while simultaneously managing inbound leads and existing pipeline. - Execution of strategic sales plans to maximize business opportunities and achieve sustainable growth and success - Work closely with Member Relations team to optimize member on-boarding and experience. - Work with trackers and automation platforms to efficiently input and track data - Provide accurate sales forecasts of opportunities to ensure achievement of sales targets - Develop, articulate and deliver complex concepts, business solutions, and sales presentations. - Attend relevant networking events to build a database of potential clients and partners - Be part of a cohesive team that works to support one another and achieve team goals. The Person - You have been in this/similar role for the past 5 years or more with a proven track record in prospecting and closing sales - Results orientated and hungry for success - Familiar with the co-working and real estate environment (not a must) - Experience in customer service and relationship building - Gets excited about working with numerous people across cultures day to day - Impeccable and concise communication and presentation skills, verbal and written - Demonstrate integrity, responsibility, and good work ethics - Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint - Strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision. - Finds it easy to bridge corporate and start-up culture.

Hong Kong

Permanent
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Revenue Manager

The Company Our clinet - a Leading & reputable Software company in the Hospitality & Travel sectors - is looking for their Revenue Manager. This role is based in Japan. The Role • Develop and maintain ongoing client relationship at the hotel level and or Corporate Level • Understand the Clients strategic and tactical objectives and anticipate how this will impact our Company's system and the Client's ability to get the maximum value from it • Initiate planned communication processes with Client Sponsors and our Company • Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity • Act as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship • Through the development of a strong relationship with the Client, identify Client Training needs and potential additional modules sales which would benefit both the client and our Company • Responsible for producing quotations and follow up on invoices for training and new modules • Responsible for interacting with the (Major) Account Manager and members of the Support team to ensure alignment between all communication to hotel and Corporate (if appropriate) • Familiarity with Training and Deployment including Support tool-sets • Assume the responsibilities of Account Manager for clients that do not qualify for an individually appointed Account Manager. • Monitor and facilitate where necessary Client product enhancement requests • Mentor new employees as required • Maintain accurate and up to date information on the status of the account and contacts assigned in SalesForce.com. • Performs other duties, as assigned. The Person • BS or BA in Hospitality Management, Business Administration• • 8+ years hospitality business experience, including 5+ years experience in the Revenue Management Area• Extensive Japanese hotel experience, some global hotel experience is an advantage • Experience with Revenue Management systems • Experience with Hotel Systems (PMS,CRS,GDS) • Excellent communication skills - both written and verbal Japanese and English • Organizational, planning, analytical and problem-solving skills • Ability to multi-task while maintaining impeccable attention to detail • Proven client relationship management skills • Proficiency in MS Windows, MS Office software suite. • Ability to work successfully in an international team environment, as well as the ability to work independently. • Professional presence • Flexible working hours might be required to accommodate clients in various time zones

Japan

Permanent
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General Manager - Restaurant

The Company Our client is part of an International luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. The Role Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behavior. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. The Person Key Skills : Business administration, Leadership, room service, Business plan, Food Hygiene standards, Restaurant Management, F & B, Finance, Food Service, Management. High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. Prior experience in Japanese Cuisine is essential A strong leader and motivator Independent and able to work under pressure A multitasker with the ability to achieve targets Meticulous and comes with a high level of service and quality standards Operationally involved - willing to be on the floor Excellent PR and communication skills Able to manage internal and external customers

Singapore

Permanent
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Executive Chef

The Company Our client is a well recognised brand within the F&B arena and is fast expanding in the region. The Role Culinary Operations Management Provide quality food products for our guests and support in achieving all goal designated by the Management team Provide direction for menu development and implementations Monitor the quality of raw and cooked food products to ensure that standards are met Develop interesting, exciting and balanced menus on a timely basis that are appropriate and responsive to the market Assist marketing efforts by creating and being known for an Unique Selling Point Taste food regularly and express informed and constructive suggestions to Chefs and team regarding food preparation and presentation Oversee the annual budgets and review sales and food cost on a regular basis to achieve budgetary goals Estimate food consumption to schedule purchases and requisition of raw materials while developing and implementing guidelines to control procedures for procurement and receiving areas Maintain a good knowledge of industry trends and changes Ensure non-standard culinary requests are met, in particular due to special dietary needs of guests Provide reviews on menus, analyse recipes, determine food, labour, and overhead costs; and assign prices to menu items Work with Facilities Management to ensure adequate preventative maintenance programs are being executed to keep kitchen equipment in good working order while maximising their life span Investigate and resolve guest complaints in a prompt, courteous and professional manner with proper documentation and resolutions Ensure a cooperative and professional rapport is maintained with all external controls Ensure overall efficiency in food production and general cleaning of kitchens, equipment, and utensils Work closely with the General Manager as a partner of the business Work in a kitchen set-up and continuously manoeuvre in and around all areas of offices Hygiene and Sanitisation Management Ensure local regulations particularly in respect to food and refuse transportation around kitchens and service corridors are followed Ensure that periodic programs such as pest control, grease trap and kitchen hood cleaning are in place Coordinate equipment needs, cleaning schedule/project status, health/safety and sanitation follow up with the Executive Chief Steward Comply and ensure hygiene policies are strictly adhered to on a daily basis Conduct training on hygiene standards and performs regular inspections with outlet chefs and stewarding The Person Degree / Diploma / Certification in Culinary or Management Minimum 5 years of experience in 5 star hotel/resort/Independent outlet and 5 years of experience as a leader in large culinary operations Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment Knowledge of Asian and Western cuisines and their preparation and services, with dynamic understanding in the latest culinary concepts in a broad range of cuisines Good knowledge in accounting and calculation of food costs A strong communicator and comes with excellent public relations skills Dynamic and charismatic - able to communicate across cultures and demographics Prior experience in a Michelin setting is ideal

Singapore

Permanent
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Director of Design & Construction

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role We are looking for a Director of Design & Construction (“DDC”) who is responsible for design and construction management of our locations. Leading a team, you will work closely with our design consultants, project management team and landlords on our new openings, through construction till handover to our Operations team. You will also coordinate maintenance programmes and renovation scopes for our existing ones. You will report directly to the Chief Executive Officer (“CEO”) and will be working with leading designers and consultants you will work to achieve the maximum value for each project, ensuring that every office is built efficiently and in line with design and brand standards. This position requires good eyes for things beautiful, integrity of the highest, and a passion for structure and details. You enjoy being part of a fast-moving and dynamic team and thrive in an agile environment. What will you do :- The Bridge Between Stakeholders Manage and coordinate activities of the project inception to project close-out to achieve successful completion of the project within agreed cost, time and quality parameters. Liaise with the property owners and appointed consultants to propose their construction and development plans to construct offices to ensure the readiness of the property for operations Liaise with the landlord(s) and appointed consultants on the design development and construction completion for the various projects Coordinate the preparation and documentation of the collaborative design scheme for tender process Liaise with other operating Departments on issues relating to the Project Liaise with other operating Departments on handing over of the Project upon completion. Performs In-House Project Management Responsible for the design direction, administration, management and communication co-ordination to deliver the project including developing and regulating the master programme, key documents and general process. Highlight any problems that threaten the successful completion of the project and thus provide an alternative solution as required to maintain the project cost and programme within the agreed parameters. Take lead in conducting tender process of all required components, evaluate the returns (with relevant involved consultants) and provide recommendations to management for the award of contracts Ensure compliant to the company branding specifications and Design Guide Ensure compliant to the local statutory requirements and obligations. Coordinate relevant submission to the respective agency. Coordinate inspection when required. Conduct regular check (e.g. site meetings, site walks, etc.) to inspect the progress and quality of works and reporting on the construction process to ensure that work done comply fully with all tender specifications. Ensure all contractors and/ or direct agents/ vendors/ specialists engaged respect safety and security policies and procedures at all the times in the conduct of their work and to ensure property is not compromised in any way. Monitor the cost and work closely with Quantity Surveyor to procure long lead packages to prevent delay in opening Ensure adherence to the project completion timeline Proactively monitor progress and take necessary steps to ensure variations are aligned to the company branding specifications and service standards Co-ordinate to assure testing and commissioning for critical infrastructure and construction are carried out upon successfully installation of system. To ensure the necessary equipment and/or system training for the Client is conducted. Inspect all work to ensure defects and omissions are duty rectified before handover to users. Documents outstanding defects and omissions and monitor their proper and timely rectification throughout the defects of liability period. The Person Able to work under pressure in a fast-paced environment Someone who is ready to get their hands dirty and understands that devil is in the details Prior experience in architecture, technical services, property management or other related field. Experience opening new business units, including restaurants, hotels, commercial properties, etc. Deep understanding of building financials in order to continually optimise vendor and team performance is essential. Strong time management skills and experience managing multiple projects simultaneously Self-directed with a high level of initiative and a ‘can do’ attitude Gets excited about working with numerous people across cultures day to day Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility, and good work ethics Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. Demonstrated ability to consistently meet deadlines Finds it easy to bridge corporate and start-up culture

Singapore

Permanent
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Business Development Manager

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role To strategically target and win profitable clients who wish to utilise ACI services throughout the Asia Pacific region. Primary service to focus is ACI’s recruitment and Executive Search and secondary services such as but not limited to Payroll, Outplacement, RPO, temps & contracts etc. Ensure the smooth transition and successful implementation of new clients through to the consultants for continual account servicing. Responsibilities & Duties Lead the sales process and acquire new clients within Asia Region. Execute a business plan by client detailing objectives, strategies, and measurable returns. Identify incremental business opportunities within existing client realising increased value of account. Develop winning strategies and utilise value based selling philosophies. Represent ACI at key industry trade shows and functions. Manage the entire RFP process including bid, sales process, terms & conditions, and sales presentations with the Client. Work with Recruitment Consultants to ensure successful delivery of Job Order and/or implementation of services to the Client based on requirements. Manage to the maximum possible profitability of new business won. Ensure sound knowledge of ACI’s products and service offerings. Maintain and manage a strong sales pipeline, as well as report on activity as required. The Person Successful track record of nurturing strategic partner relationships to yield new direct sales opportunities with an emphasis on solution selling. Articulate, commercially savvy, capable of presenting and conceiving strategic solutions within the area of HR services. Good commercial, financial and negotiation experience is a pre-requisite. Degree holder, ideally MBA Note - this role highly commission driven

Singapore

Permanent
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Business Development Manager

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role To strategically target and win profitable clients who wish to utilise ACI services throughout the Asia Pacific region. Primary service to focus is ACI’s recruitment and Executive Search and secondary services such as but not limited to Payroll, Outplacement, RPO, temps & contracts etc. Ensure the smooth transition and successful implementation of new clients through to the consultants for continual account servicing. Responsibilities & Duties Lead the sales process and acquire new clients within Asia Region. Execute a business plan by client detailing objectives, strategies, and measurable returns. Identify incremental business opportunities within existing client realising increased value of account. Develop winning strategies and utilise value based selling philosophies. Represent ACI at key industry trade shows and functions. Manage the entire RFP process including bid, sales process, terms & conditions, and sales presentations with the Client. Work with Recruitment Consultants to ensure successful delivery of Job Order and/or implementation of services to the Client based on requirements. Manage to the maximum possible profitability of new business won. Ensure sound knowledge of ACI’s products and service offerings. Maintain and manage a strong sales pipeline, as well as report on activity as required. The Person Successful track record of nurturing strategic partner relationships to yield new direct sales opportunities with an emphasis on solution selling. Articulate, commercially savvy, capable of presenting and conceiving strategic solutions within the area of HR services. Good commercial, financial and negotiation experience is a pre-requisite. Degree holder, ideally MBA Note - this role highly commission driven

Singapore

Permanent
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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

Meet the team Join our team

What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

Hospitality

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Travel Agency

Technology Provider

Reliable HR solutions for the travel, hospitality & lifestyle industry

Centre Manager

Sales Manager

Revenue Manager

General Manager - Restaurant

Executive Chef

Director of Design & Construction

Business Development Manager

Business Development Manager

Business Development Manager

Recruitment Consultant (Technology)

Salary and employment trends

Our dedicated team

ACI Academy

Career Advice

Wine Down Wednesdays

What they say about us

Clients

Awards

GOLD WINNER

GOLD WINNER

GOLD WINNER

GRAND WINNER

GRAND WINNER