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The CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will report into the Product DirectorTo manage our products for effective sales and services by the Tour Consultants and Private Designers.To develop or review new product ranges according to company’s directions.Developing new itineraries or improving assisting itineraries.Costing and selling prices.Training and briefing to Tour consultants / private designers.To work with marketing In presenting the products’ USP in website, EDM and other marketing channels.For ad hoc tactical campaign or product adjustmentsTo organize and maintain the product bank.To maintain relationships with the suppliers.To organize educational trips.To assist the product managers for analysis requirements.To work with marketing for any product launches.To assist in any other product related work on ad hoc basis when required. The PersonStrong Travel interests and experiences.Knowledge of sophisticated Travel requirements.Creative.Detailed oriented and good organizational skill.Project management skills.Past Travel related job preferred.
Singapore
Permanent
Apply nowThe CompanyOur client has been in the F&B and entertainment business for over 35 years and is well established in Moscow. The RoleThis position will be based on a one year contract with the possibility to extend further and / or convert into full time permanent. This will be a Head Chef / Executive Chef role for a fine dining Chinese restaurant located in the heart of Moskva City – the new business district in Moscow. Located on the 90th floor, it will have commanding views and provide a world-class dining experience.This will be a pre-opening role for – Moscow’s premier Chinese fine-dining restaurant, opening this year in 2023 – 80 seats. Menu and Recipe design skills required for pre-opening – Chinese Haut Cuisine.Brigade strength @ 30 chefs / cooks - Targeted Average Cheque @ US$120Kitchen Equipment : Josper, induction double wok, induction dim sum steamer, induction two single built-in woks, induction two-burner built-in cooker, electric deep-fryer built-in, electric combi steamer, refrigerated tables, freezer table, thermal showcase.Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessaryDevelop a presence in your designated restaurant, meeting and greeting guests.Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates.Create the menus and produce recipes for approval. Prepare sample tasting for management when required.Review the sale of dishes, suggest, and implement changes to the menu items according to customer’s demand and the availability of seasonal ingredients Monitor the proper handling and storage of all produce to keep spoilage to a minimum.Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary.Ensure that the workstations are clean and sanitized and the proper safety procedures are always observed by cooks.Create and submit weekly staff rosters Responsible for recruitment and selection as well development of colleagues within the department.Take ownership and accountability for the profitability of the restaurant.Prepare recipes of new items for costing and verify cost analysis of each dish.Liaise with the Stewarding section to arrange schedule of cleaning and pest control.Perform any other related duties as and when assigned. The PersonMinimum 2-3 years’ experience of working in a Michelin-starred restaurant (as a Chef de Cuisine / Sous Chef / Head Chef / Executive Chef)Over 10 years of F&B experience, independent outlets preferredExperience in pre-opening – Fine DiningGood knowledge of Chinese cuisine from both Northern and Southern provincesExperience in developing haute cuisine menusExperience of working abroadEnglish - Pre-Intermediate / Intermediate levelAdaptability and flexibility needed in a changing environmentGood communication skills, resilient in stressful situations, responsibleMust be able to be creative, pre-opening menu and recipe design requiredA strong leader and able to work through cross cultural barriers within the teamMust be able to work hand in hand with owners to achieve the same vision Able to connect with customers and provide Public Relations
Moscow
Contract
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will be based in Singapore.Main FocusTo clinch bookings from enquiries from all sources; service the clients and handle tour operations of the bookingsRESPONSIBILITYTo handle all enquiries from all different sources with the aim of clinching the bookings;To service the clients after the bookings according to company’s SOP to ensure the required standard of service;To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team.SECONDARY RESPONSIBILITYAssist in any marketing activities required.REPORTING RELATIONSHIPSReport to Travel Manager The PersonExperience in Travel agency preferred;Passion for travel & travel knowledge;Sales oriented;People & service skill;Team spiritEMPLOYER VALUESPotential for high incentivesGood remuneration among the industryPride in being among the best in Travel industry;Commitment to People Development;Opportunity to travel to exciting locationsOpportunity to travel at heavily discounted price
Singapore
Permanent
Apply nowThe CompanyOur vision is to make people feel at home wherever they choose to live.For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 8,000 homes in 26+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.Our vision comes to life through our ways of working. For our 900+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.We believe our people should have the power to choose their preferred way to work.Depending on the role’s requirements, team members can choose to work full time one of our offices, work fully remote, or choose a hybrid model between the two.We are driven by our core values. To our team, Time is our most important resource.Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.We’re shaping the future of living, and we want you to be part of that journey.We are seeking a Real Estate - Business Development Senior Associate is based in our Hong Kong office to help us grow our apartment portfolio in the area according to our company specifications and standards. You will focus on building our apartment supply in selected Hong Kong neighbourhoods to further fuel our growth and market presence.If you are a professional, that is looking for a fast-growing career within an international startup company, who possesses an interest in real estate and has strong communication, sales or business development skills, then this role may be for you!The Job * Research and source qualified properties via market investigation (real estateagencies, property adds, etc)* Establish B2B relationships with real estate developers and real estate funds tosecure bulk deals* Present our company's value proposition, the essence of our business, and thebenefits our product and services offer to landlords, real estate brokers anddevelopers* Communicate with landlords and real estate partners, negotiate prices andpayments terms and administrate contracts according to company procedures* Manage pipeline overall business growth through a combination of cold calling,email campaigns, networking, and local market sector knowledge to increase supply* Contribute to marketing efforts to expand our reach and relevance in landlord, realestate broker, and developer communities The Person * At least 3 years of work experience in the real estate industry* Customer-centric mindset* Fluency Cantonese and English language* Computer literate* Strong written and verbal communication and relationship building skills (negotiationexperience is a plus)* Entrepreneurial curiosity and can-do attitude suitable in a fast-growth, startupenvironment Your benefits:Competitive salary* Company Stock Option Plan* Flexible paid time off* Enhanced parental leave* Dynamic working environment with talented people* Flexible work environment through our employee mobility program* Complimentary accommodation in our company locations. Think summer in LA and winter in Dubai!
Hong Kong
Permanent
Apply nowThe Companyour client is a leading travel service provider with over 50 years history, with a wealth of experience and expertise in providing a full range of travel products. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, backed by expert teams in a host of key locations.Over the years, we have established strong, lasting relationships with multiple suppliers and business partners – helping us obtain the best possible rates and superb support for tours. Throughout, we have adapted to changes, responding to market demands by developing our staff and adopting advanced technologies – and we continue doing so. If you are someone who could manage changing challenges, this could be a good opportunity for you.The RoleTo provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability;This role will work with Asia Management and other regional leaders to ensure compliance with all our clients policies and internal controls, provide direct or indirect management oversight for its teams across the region;To be responsible for managing operational aspects of a land operator business;Managing Operation, Quotation, Hotel Reservation teams across Asia offices;To drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region and elsewhere within the Group, as well as providing strong people leadership for a growing team;Key responsibilities include; business operations, reporting & measurement, defining and implementing policies and processes, planning and budgeting, working closely within Asia to drive optimal resourcing and revenue strategies for the business, and partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability;Provide support to the Asia Sales team to build a strong Company Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth;To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit;Meeting forecasting cost requirements; preparing annual budget, reviewing office budget from time to time;Accomplishes sales and organization mission by completing related results as needed.The PersonBachelor's degree in Business or equivalent, MBA would be advantageous.At least 15 years of increasingly diverse or complex experience, of which 10 years at management level.Experience in logistic and/or travel industry is preferred.Strong track record in developing and managing organization's operations to meet business objectives and strategies.Ability to explore, understand and integrate complicated business processes, financial metrics, and organizational systems and structures.Demonstrated strategic thinking and leadership ability.Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value.Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry.Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization.Strong judgment and decision-making skills.Deep knowledge of backend operational systems and inherent integration complexities.Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long-term investments.Demonstrated ability to effectively interact and adapt across country/cultural boundaries.Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent.Excellent interpersonal and communication skills, both written and verbal.Fluent spoken and written English and Chinese/Mandarin.
Hong Kong
Permanent
Apply nowThe CompanyOur client is one of the leading global travel distribution platforms. Their technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travellers all over the world. The RoleMaintain existing business, developing strong commercial and personal relationships between the partners and the sales team at all levels of business to win new opportunities and achieving targets Market research, indoor & outdoor customer support, product training and establishment of new business opportunities from A-Z Experience identifying, negotiating, and partnering with potential partners Work closely with internal teams/departments at the headquarter to maximize business opportunities. Renew business opportunities and share knowledge across the team Navigate customer's need within the market to maximize daily productivity Analyze and follow ROI vs budget driving the team for highest targets using BI tool Managing a team of local commercial and operation executives, media, collection Use your knowledge and experience in the market to build the TBO brand Regular reporting to the Regional Director The PersonAmbitious, self-motivated, and goal-oriented work style, ability to work under high pressure, excellent business communication skills and full independency Strong experience in Business-to-Business negotiations and sales management Strong experience leading a sales team and develop new/existing markets Strong sales skills and a proven track record in the local travel industry Ability to adapt quickly to new technologies, products and procedures Ability to travel on duty trips regularly, driving license Willing to work as a self-contractor/consultant agreement (VAT) Previous background in Travel industry is a must! (Minimum 7 years' experience in similar position) Working proficiency in English
Jakarta
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will report into the Product DirectorTo manage our products for effective sales and services by the Tour Consultants and Private Designers.To develop or review new product ranges according to company’s directions.Developing new itineraries or improving assisting itineraries.Costing and selling prices.Training and briefing to Tour consultants / private designers.To work with marketing In presenting the products’ USP in website, EDM and other marketing channels.For ad hoc tactical campaign or product adjustmentsTo organize and maintain the product bank.To maintain relationships with the suppliers.To organize educational trips.To assist the product managers for analysis requirements.To work with marketing for any product launches.To assist in any other product related work on ad hoc basis when required. The PersonStrong Travel interests and experiences.Knowledge of sophisticated Travel requirements.Creative.Detailed oriented and good organizational skill.Project management skills.Past Travel related job preferred.
Singapore
Permanent
Apply nowThe Companyour client is a leading travel service provider with over 50 years history, with a wealth of experience and expertise in providing a full range of travel products. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, backed by expert teams in a host of key locations.Over the years, we have established strong, lasting relationships with multiple suppliers and business partners – helping us obtain the best possible rates and superb support for tours. Throughout, we have adapted to changes, responding to market demands by developing our staff and adopting advanced technologies – and we continue doing so. If you are someone who could manage changing challenges, this could be a good opportunity for you.The RoleTo provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability;This role will work with Asia Management and other regional leaders to ensure compliance with all our clients policies and internal controls, provide direct or indirect management oversight for its teams across the region;To be responsible for managing operational aspects of a land operator business;Managing Operation, Quotation, Hotel Reservation teams across Asia offices;To drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region and elsewhere within the Group, as well as providing strong people leadership for a growing team;Key responsibilities include; business operations, reporting & measurement, defining and implementing policies and processes, planning and budgeting, working closely within Asia to drive optimal resourcing and revenue strategies for the business, and partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability;Provide support to the Asia Sales team to build a strong Company Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth;To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit;Meeting forecasting cost requirements; preparing annual budget, reviewing office budget from time to time;Accomplishes sales and organization mission by completing related results as needed.The PersonBachelor's degree in Business or equivalent, MBA would be advantageous.At least 15 years of increasingly diverse or complex experience, of which 10 years at management level.Experience in logistic and/or travel industry is preferred.Strong track record in developing and managing organization's operations to meet business objectives and strategies.Ability to explore, understand and integrate complicated business processes, financial metrics, and organizational systems and structures.Demonstrated strategic thinking and leadership ability.Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value.Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry.Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization.Strong judgment and decision-making skills.Deep knowledge of backend operational systems and inherent integration complexities.Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long-term investments.Demonstrated ability to effectively interact and adapt across country/cultural boundaries.Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent.Excellent interpersonal and communication skills, both written and verbal.Fluent spoken and written English and Chinese/Mandarin.
Hong Kong
Permanent
Apply nowThe CompanyOur client is one of the leading global travel distribution platforms. Their technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travellers all over the world. The RoleAssist with market’s account’s management, operations, and business development support to existing and new agents following the company SLA. An inside sale will play a fundamental role in achieving our ambitious agent’s acquisition and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. This is a hands-on role which includes sales and operations functions for the APAC market.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagementGain opportunities for sales executives for further development and closure, working hand in hand with the sales team to support agents and close deals/bookings. Research accounts, identify key players and generate interest Maintain and expand database of prospects - coordination with BDM Italy Team with sales executives to build pipeline and close deals when local support needed the most Perform effective online demos to prospects; explain product features Ensure both the company and clients adhere to contract terms Advise clients on creating profitable processes Collaborate with internal teams (e.g. sales, finance, ops, offline, revenue) to address customers’ needs Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions. Ensuring timely resolutions for the escalations from the agents within your region. Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director. The PersonWell embedded in the hospitality supply chain marketAccount servicing experience B2BExcellent presentation abilitiesArticulate and comes with strong negotiation and sales abilitiesProven sales track records with measurable resultsA strong team playerAble to multitask and comes with good time management skillsDriven and hungry for successComes with strong reporting and analytical skills
Indonesia
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a regional market leader in the hospitality industry with their Business Intelligence solutions and provides user friendly revenue, distribution and marketing tech stacks to hotel partners to make smarter revenue and distribution decisions. The Role*** This will be a contractor based role ****** Working location only out of Tokyo or Osaka ***As a hunter, you source potential client opportunities via cold calling, email campaigns and through interaction with professional industry network groups.Respond to all incoming product enquiries, referrals and leads in a timely and effective manner. You format tailor-made proposals to clients.You organise face-to-face or online product demonstrations and advanced training sessions.Keep track of our existing client base and generate new sales by upselling our products according to the client’s needs.Contract negotiation, maintaining a balance between optimal service, value for the client and profit margins.Together with the team, you help building and adjusting the vision for the sales team. You build and execute a business development plan to achieve business aims and the sales targets, develop innovative strategies to maximise results and identify shortfalls in the process. This all aiming at process improvements.Attend meetings, (inter)national conferences and organize regional road shows as required.You are the middleman between our client and our Product Development team. You will provide client feedback to this team so products can be reviewed in line with the feedback.Keep track of your efforts in our CRM system and achieve KPI’s and targets. The PersonYou have a Bachelor's Degree in Hospitality, Business, Communication, Economics or other relevant fields.You have 4+ years relevant experience in business development in the hospitality business or with a SaaS company.Passion for the travel industry is an absolute mustA hunter by heart: thanks to your hunter mentality, you can find, solicit and drive new business to our company. After generating leads, you are comfortable presenting and promoting our products by webinars and tutorials.Passionate about our products and tailor your pitch to the audience's needs.You are a self-starter: you will pose new ideas and process improvements for our sales process.You have experience with SalesForce, or other CRM systems and related sales tools.You are fluent in English and Japanese. Other languages are a plus! And of course, you have excellent written and oral communication skills and you demonstrate a high level of diplomacy
Japan
Contract
Apply nowThe CompanyOur client is a well established non-profit organisation with multiple offices in the Asia Pacific region.The RoleBUSINESS UNIT OBJECTIVEClearly position the organisationas the leading authority, advocate and catalyst for the responsible development of Asia Pacific’s travel and tourism industry by:Development of strategic partnerships and alliances with both public and private entities in alignment the strategic mission. Acquiring and engaging members that include public sector tourism organisations; hospitality organizations (investment, ownerships, and management companies); air, land and sea carriers; and organisations engaged in the production, distribution, financing, consulting, education and other technical aspects of the travel industry.With the support of a memberships team and a cross-functional team - develop products and services to engage and support our industry members. The array of products and services can include events, market intelligence, communications, networking and industry-wide recognition and exposure through the prestigious brand.Satisfying members with exceptional service, experiences and benefits.Continuously improving and refining membership benefits and services in line with the changing dynamics of the travel and tourism industry and the changing membership needs.Promoting commitment to partnerships, ethics and performance.POSITION OBJECTIVECreate and drive proactive responses to the needs of all members in the various categories, coordinate with all levels of staff, effectively mobilising resources to develop, retain and grow, the numbers, quality and yield relating to membership and innovate, develop, supervise, coordinate and ensuring its effective delivery.Represent and promote the organisation with particular focus on strengthening relationships with the public and private sectors of the region’s rapidly growing tourism industry.As such, the Head of Partnerships and Business Development should identify and interpret new trends, policies and opportunities, guiding as it expands its engagement and activities in support of the region.Specific objectives include:Direct membership servicing functions.Promote, build and protect the brand.Ensure the role, value and core delivery objectives are understood.Ensure the effective recruitment and retention of members across all categories.Develop and promote effective member programs and services which deliver on our core promise of"Building our members business”General Responsibility /Support / Opportunity Development / CoordinationPartners with the CEO in critical partnerships development with both public and private entities which deliver both commercial value to support the growth and sustainable operations and execute on the critical mission and values of the organization. Oversees the memberships team responsible for member engagement, retention and overall growth plus the ongoing development of the value proposition to support the base. This includes preparation of business plans, volume and revenue targets, to be achieved and ensuring the maintenance of excellent relations with members.Ensure membership retention through the development and provision of quality member benefit programmes and services on a consistent basis.Guide, supervise and manage the work of the Memberships and Partnerships team.Support and communicate the vision, mission and advocacy positions on global issues, the opportunities therein for member categories and members working closely with the CEO.With the approval of the CEO seek and develop strategic partnerships, alliances and memberships with other organisations that can be beneficial to the organisation.Membership Development & Service DeliveryCarryout research on opportunities for new membership development and on strategic partnerships/alliances that assist membership development.Obtain feedback on the effectiveness of member services from current members on a continuing basis, conduct exit surveys with discontinuing members and determine directions to be taken to remedy faulty areas.LEVEL OF RESPONSIBILITYThe Head of Partnerships and Memberships will report directly to the CEO. Development of high-level working relationships across Governments, private and other public sector organisations is vital to the successful achievement of the position’s objective. Extensive consultative activity across the tourism industry, with communities and levels of government is a key feature of the position.DIRECTION / SUPERVISION RECEIVED: Overall strategic direction agreed in consultation with the CEO. An annual written performance appraisal will be undertaken by the CEO.The PersonExtensive and significant partnerships and client management experience at a senior level, desirably in the tourism industry or related sectorsExperience in partnerships development and managementExperience in value proposition development and managementMinimum 15 years of work experienceStrong English written and verbal communication skills to enable engagement with an international memberships base consisting of members from all areas of the travel and tourism ecosystem. High affinity for corporate customer/client relationship management and engagement. High emotional intelligence quotient to adeptly manage and oversee the team’s membership relations. Highly developed management skills including a demonstrated ability to structure programs, manage a team to clear goals and deliverables and to monitor effectiveness and efficiency of programs.Highly developed communication skills including the ability to represent the organisation and tourism industry in a variety of forums and meetings involving government and industry members. Highly developed strategic, conceptual, analytical and creative skills including the ability to develop and make sound judgement about appropriate strategies for the position, the organisation and the tourism industry as a whole.Demonstrated high levels of adaptability and flexibility particularly with regard to new environments, complex subject matters, demanding time-frames, developing networks and the use of entrepreneurial skills.Highly developed relationship management, negotiation and conflict resolution skills.Well-developed political awareness at the industry, government and community level.Experienced in member benefits development and management. High level of integrity and values plus an strong affinity for the mission and vision is critical Knowledge and experience in the travel and tourism industry a plus. A proven track record in the tourism and/or travel industry; a degree in management or marketing or an equivalent tertiary qualification is advantageous. Experience in associations is desirable but not a prerequisite if the other preferred range of skills are evident.
Asia Pacific
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will report into the Product DirectorTo manage our products for effective sales and services by the Tour Consultants and Private Designers.To develop or review new product ranges according to company’s directions.Developing new itineraries or improving assisting itineraries.Costing and selling prices.Training and briefing to Tour consultants / private designers.To work with marketing In presenting the products’ USP in website, EDM and other marketing channels.For ad hoc tactical campaign or product adjustmentsTo organize and maintain the product bank.To maintain relationships with the suppliers.To organize educational trips.To assist the product managers for analysis requirements.To work with marketing for any product launches.To assist in any other product related work on ad hoc basis when required. The PersonStrong Travel interests and experiences.Knowledge of sophisticated Travel requirements.Creative.Detailed oriented and good organizational skill.Project management skills.Past Travel related job preferred.
Singapore
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will be based in Singapore.Main FocusTo clinch bookings from enquiries from all sources; service the clients and handle tour operations of the bookingsRESPONSIBILITYTo handle all enquiries from all different sources with the aim of clinching the bookings;To service the clients after the bookings according to company’s SOP to ensure the required standard of service;To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team.SECONDARY RESPONSIBILITYAssist in any marketing activities required.REPORTING RELATIONSHIPSReport to Travel Manager The PersonExperience in Travel agency preferred;Passion for travel & travel knowledge;Sales oriented;People & service skill;Team spiritEMPLOYER VALUESPotential for high incentivesGood remuneration among the industryPride in being among the best in Travel industry;Commitment to People Development;Opportunity to travel to exciting locationsOpportunity to travel at heavily discounted price
Singapore
Permanent
Apply nowThe Companyour client is a leading travel service provider with over 50 years history, with a wealth of experience and expertise in providing a full range of travel products. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, backed by expert teams in a host of key locations.Over the years, we have established strong, lasting relationships with multiple suppliers and business partners – helping us obtain the best possible rates and superb support for tours. Throughout, we have adapted to changes, responding to market demands by developing our staff and adopting advanced technologies – and we continue doing so. If you are someone who could manage changing challenges, this could be a good opportunity for you.The RoleTo provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability;This role will work with Asia Management and other regional leaders to ensure compliance with all our clients policies and internal controls, provide direct or indirect management oversight for its teams across the region;To be responsible for managing operational aspects of a land operator business;Managing Operation, Quotation, Hotel Reservation teams across Asia offices;To drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region and elsewhere within the Group, as well as providing strong people leadership for a growing team;Key responsibilities include; business operations, reporting & measurement, defining and implementing policies and processes, planning and budgeting, working closely within Asia to drive optimal resourcing and revenue strategies for the business, and partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability;Provide support to the Asia Sales team to build a strong Company Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth;To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit;Meeting forecasting cost requirements; preparing annual budget, reviewing office budget from time to time;Accomplishes sales and organization mission by completing related results as needed.The PersonBachelor's degree in Business or equivalent, MBA would be advantageous.At least 15 years of increasingly diverse or complex experience, of which 10 years at management level.Experience in logistic and/or travel industry is preferred.Strong track record in developing and managing organization's operations to meet business objectives and strategies.Ability to explore, understand and integrate complicated business processes, financial metrics, and organizational systems and structures.Demonstrated strategic thinking and leadership ability.Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value.Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry.Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization.Strong judgment and decision-making skills.Deep knowledge of backend operational systems and inherent integration complexities.Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long-term investments.Demonstrated ability to effectively interact and adapt across country/cultural boundaries.Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent.Excellent interpersonal and communication skills, both written and verbal.Fluent spoken and written English and Chinese/Mandarin.
Hong Kong
Permanent
Apply nowThe CompanyOur client is one of the leading global travel distribution platforms. Their technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travellers all over the world. The RoleAssist with market’s account’s management, operations, and business development support to existing and new agents following the company SLA. An inside sale will play a fundamental role in achieving our ambitious agent’s acquisition and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. This is a hands-on role which includes sales and operations functions for the APAC market.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagementGain opportunities for sales executives for further development and closure, working hand in hand with the sales team to support agents and close deals/bookings. Research accounts, identify key players and generate interest Maintain and expand database of prospects - coordination with BDM Italy Team with sales executives to build pipeline and close deals when local support needed the most Perform effective online demos to prospects; explain product features Ensure both the company and clients adhere to contract terms Advise clients on creating profitable processes Collaborate with internal teams (e.g. sales, finance, ops, offline, revenue) to address customers’ needs Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions. Ensuring timely resolutions for the escalations from the agents within your region. Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director. The PersonWell embedded in the hospitality supply chain marketAccount servicing experience B2BExcellent presentation abilitiesArticulate and comes with strong negotiation and sales abilitiesProven sales track records with measurable resultsA strong team playerAble to multitask and comes with good time management skillsDriven and hungry for successComes with strong reporting and analytical skills
Indonesia
Permanent
Apply nowThe CompanyAn high end travel company providing luxury customised travel to all parts of the world. The Role: Position - Head of Sales / Sales Manager • Oversee and manage sales team that is located across multiple countries • Responsible for hitting sales targets • Lead and inspire a dedicated sales team in converting leads that are brought into the system • Manage and expand relationships with suppliers and partners • Oversee and manage rates, margins and pricing with suppliers and partners • Ensure high levels of customer service and satisfaction of clients at every step of the booking process, during the trip and upon return. • Oversee and manage operations team - support group for salesAttractive package and bonus plan. Based in Hong Kong The Person:A leader and sales individual with a proven sales track record.Strong interpersonal skills and preferably worked in a multi cultural environmentLoves travel and has been able to explore many exciting and unique travel places around the world Preferably having worked in the travel or related industryFluent English required, Cantonese optional.
Hong Kong
Permanent
Apply nowA leading Global TMC with global and regional clients is looking for strong Operaitons Leader who manages all the teams in the Hong Kong market. The Role:The Operations Leader is a key leadership role directly responsible for customer retention, profitability and building community in their market.It is a key development role for all individuals who have a BOF of leadership beyond their team. The Operations Leader role creates succession planning in the business and allows experienced leaders to mentor others, develop business acumen, leadership and strategic skills and contribute to the success of our client's business. The Operations Leader is the first reporting line for the Team Leaders and the Operations Leader has authority on temporary staff movements, account placement and weekly communication within their village.Main Responsibilities:Manage all Operations teams in the market.Mentor TLs to drive performance and ensure the market is focused on collectively achieving the targets set for the month.Actively coach TLs via monthly 1 on 1’s.Represent our client towards external customer, i.e participate in selling process, account management of new and existing client and customers service reviewTake an active role in preparing, organizing reward and recognition at Town Halls and Buzz nights, TL meetings and conferences, and support the messages rolled out across the Area and Nation. Participate in a monthly Ops SWOT meetingThe Person: University degree, business level English, Chinese speaking and writing skills At least 10 years in travel industry operations environmentAt least 3 years in team management of not less than managing a team of 5Excellent communication and articulation skillsFamiliar with international Air/land, leisure and/or Corporate travel product and industry Familiar with major GDS and other industry standard operations systems.Business acumen on operations management and basic knowledge on financial analysis
Hong Kong
Permanent
Apply nowThe CompanyOur client is one of the leading global travel distribution platforms. Their technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travellers all over the world. The RoleMaintain existing business, developing strong commercial and personal relationships between the partners and the sales team at all levels of business to win new opportunities and achieving targets Market research, indoor & outdoor customer support, product training and establishment of new business opportunities from A-Z Experience identifying, negotiating, and partnering with potential partners Work closely with internal teams/departments at the headquarter to maximize business opportunities. Renew business opportunities and share knowledge across the team Navigate customer's need within the market to maximize daily productivity Analyze and follow ROI vs budget driving the team for highest targets using BI tool Managing a team of local commercial and operation executives, media, collection Use your knowledge and experience in the market to build the TBO brand Regular reporting to the Regional Director The PersonAmbitious, self-motivated, and goal-oriented work style, ability to work under high pressure, excellent business communication skills and full independency Strong experience in Business-to-Business negotiations and sales management Strong experience leading a sales team and develop new/existing markets Strong sales skills and a proven track record in the local travel industry Ability to adapt quickly to new technologies, products and procedures Ability to travel on duty trips regularly, driving license Willing to work as a self-contractor/consultant agreement (VAT) Previous background in Travel industry is a must! (Minimum 7 years' experience in similar position) Working proficiency in English
Jakarta
Permanent
Apply nowThe CompanyOur client is one of the leading global travel distribution platforms. Their technology enables travel buyers and suppliers to come together and seamlessly create joyful experiences for travellers all over the world. The RoleAssist with market’s account’s management, operations, and business development support to existing and new agents following the company SLA. An inside sale will play a fundamental role in achieving our ambitious agent’s acquisition and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. This is a hands-on role which includes sales and operations functions for the APAC market.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagementGain opportunities for sales executives for further development and closure, working hand in hand with the sales team to support agents and close deals/bookings. Research accounts, identify key players and generate interest Maintain and expand database of prospects - coordination with BDM Italy Team with sales executives to build pipeline and close deals when local support needed the most Perform effective online demos to prospects; explain product features Ensure both the company and clients adhere to contract terms Advise clients on creating profitable processes Collaborate with internal teams (e.g. sales, finance, ops, offline, revenue) to address customers’ needs Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions. Ensuring timely resolutions for the escalations from the agents within your region. Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director. The PersonWell embedded in the hospitality supply chain marketAccount servicing experience B2BExcellent presentation abilitiesArticulate and comes with strong negotiation and sales abilitiesProven sales track records with measurable resultsA strong team playerAble to multitask and comes with good time management skillsDriven and hungry for successComes with strong reporting and analytical skills
Indonesia
Permanent
Apply nowThe CompanyOur client is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facilities maintenance, scheduling & labour management, and time & attendance purpose-built for the hospitality market.The RoleWe are seeking an experienced and motivated customer success professional to join our growing Customer Experience team as a technical Customer Success Manager (CSM) covering clients in the Asia Pacific region (APAC). The individual in this role will be responsible for providing direct support to customers, helping build a customer success team to serve our customers in the region, and from time to time assist in the sales process with prospective customers from a presales perspective. Our CSMs are expected to cultivate strong and productive relationships with our customers and guide the customer’s journey with our client from initial on-boarding through to ongoing operations, by using proactive engagement strategies and customer advocacy. CSM for APAC is responsible for the following major objectives.Customer OnboardingOur customer success team provides the primary point of contact for new customer onboarding as they transition from purchase to implementation. CSMs are expected to contribute to a process of continual improvement to ensure our customers can become effective and successful in the shortest possible timeframe. Every customer is different, and our customer success professionals must be able to adapt to the needs of the customer during onboarding, while keeping the customer aligned with the onboarding process.Customer Satisfaction and HealthOur customer success team monitors the health of customer relationships. They predict and navigate customer challenges and offer solutions that drive the highest levels of customer satisfaction, retention, and additional enrichment opportunities. A CSM can be expected to provide direct support to a customer experiencing issues and works with the Client Services (Support) and Implementation teams to help expedite the resolution of issues.Customer Effectiveness (Consultation)As a CSM, you will build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You will be an integral part of their success and bring value to every interaction. A CSM is expected to help customers maximize the benefits of our solution, and from time-to-time may deliver training to achieve those goals.Customer Retention and Utilization As a CSM, you will drive accelerated adoption and usage of their software, leading to higher renewal rates and expansion. Your role will also include providing guidance to the Product team on prioritizing specific initiatives and features being developed that would help drive sales revenue and customer satisfaction. A CSM will be responsible for customer retention within their assigned areas of responsibility.Customer Presales As a technical CSM, you will develop and be required to possess an in-depth knowledge of our company’s workforce and service management solutions to prospects and existing clients. You should be able to relate this knowledge in way understandable to technical and non-technical customers. You should be driven to achieve your sales goals and have excellent sales and customer service skills. The PersonWe are looking for a professional who can quickly absorb and retain product knowledge, proactively engage with customers through multiple communication channels and can operate with a minimum of direct supervision. Our teams are a close-knit and mutually supportive corporate family. The ideal candidate is highly motivated, collaborative, and outgoing with a strong bias towards client service and product support excellence and has experience providing customer care for large customers.This position will require occasional travel to customer sites that is not expected to exceed 30% on average. Compensation for this position is consistent with industry standards and commensurate with a candidate’s knowledge, skills and experience.Fluent in both English and Mandarin. Excellent people skills, with a demonstrated ability to build relationships, find customer pain points, perform networking, and understand customer use cases.Prior experience as a Customer Success Manager or Customer Experience Manager supporting one or more SaaS solutions, or experience supporting and/or managing a diverse base of customers in a technology-oriented environment.Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation. Familiarity with Salesforce and Customer Success CRM toolsPrior experience in team-building and leading small teams to achieve targeted goals.Prior demonstrated experience in working with large and complex customers.Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.Prepare and give technical presentations to prospective customers Communicate with the sales team to understand customer requirements and offer sales support where necessary. Experience in sales and the technology field Degree qualification or equivalent work experience.Experience selling into the hospitality industry or a background in hospitality. Experience in demonstrating software capabilities and features in one-on-one scenarios, in small group settings or to large groups, either remotely or in person. Experience in managing projects.
Singapore
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a family entertainment centre group looking for a Fun and Remarkable Group Digital Marketing Specialist / Manager to execute Digital Guest Strategy across various channels.The RoleBased in their Sydney office and reporting into the Group Chief Customer Officer, this role will execute DigitalMarketing tasks for the Group and support the Australia and New Zealand digital teams. The role also provides support for the company across the countries in which they operate. Medium travel is required Digital Guest AcquisitionCoordinate and organize external search agency’s work and deliverablesAlign country teams’ business priorities with agency’s tasksProvide clear and timely reportingDigital Guest EngagementSupport teams on execution of guest engagement strategiesUtilize the Group’s CRM systems and other platforms to enhance guest engagement touchpointsManager reports and analysisWebsitesSupport country teams onboarding and improvements for CMS utilisationLead in google analytics implementationManage content for their website/email and execute enhancementsOthersWork with group digital on implementation of new platformsCoordinate content and create training materials as neededThe PersonPassionate about the digital guest journey.Driven to deliver best service quality and Guest experience to create memorable moments for Guests, on all platforms, through all channels.Believe in partnering with internal and external teams to reach targets.Able to utilise new platforms, processes, and applications to enhance business goals.Have relevant experience in digital marketing systems and applications such as: CRM, marketing automation, mobile apps, website CMS and other similar systemsGood organization and communication skills with the ability to multi-task and juggle various projects at one timeResourceful and experience working independently is a plus If you think you’re ready to be part of the team, apply now!
Sydney
Permanent
Apply nowACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.
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Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals
Meet the team Join our teamAt ACI Academy, by listening to the needs of our industry peers and colleagues, we've crafted a series of training programmes designed to meet today's business challenges.We understand that staying relevant in the workplace and constantly upgrading your skills empowers you to choose your path to success!TRAINING FORMATSI...
Learn MoreAt ACI, we believe it's more than just helping candidates find a job, we understand that a career is a continuous journey and we want to be there every step of the way.All our consultants have worked in the Travel, Hospitality and/or Lifestyle industry, and are genuinely passionate not only about your future, but the ind...
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Learn MoreWe engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.
Tanya Jarman
Senior Marketing Manager, International - South Australian Tourism Commission
We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon
Patrick Andres
Managing Director, Asia Pacific - Rainmaker Asia Pacific
We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.
Frederick Wong
TrustYou, MD & VP Asia Pacific
We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.
Srun Paothawee
Team Leader - Talent Attraction, Amadeus Asia Limited
I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.
Herve Bellaiche
Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT
Best Cross-Border Recruitment HR Vendors of the Year 2018
Best Mobile Experience Asia Recruitment Awards 2017
Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
Best Recruitment of the Year HR Vendors of the Year 2018
Recruitment Agency Asia Recruitment Awards 2017
