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Marketing & Events Manager

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role This will be for an inclusive professional business network club that promotes a better way of networking throughout APAC by way of better connectivity through programming and accessibility. The Marketing and Events Manager will be responsible for delivering and further developing the Marketing Strategy and for developing and delivering our events programme. They will be in charge of event management for all internal and external events and will assist the General Manager in other areas such as PR, partnerships, digital marketing and communications. You are also responsible for growing the business profitably (from Events) both reactively and proactively. The ideal candidate is highly organized, self-motivated with an entrepreneurial mind-set, capable of managing their work load and prioritizing tasks in a fast-paced environment. We are looking for someone who is able to bring a structured mind into the creative field of marketing to take action for tangible results. A successful Marketing and Events Manager knows that collaboration across multiple departments and leveraging on the brand, locations and existing member network is crucial to drive the success of this business. The common thread and challenge are to create the engaging, #ItsAllWorkItsAllPlay and like-mindedness experience for our ambitious and high performing members. The Marketing and Events Manager will report to the General Manager; and working closely with the Marketing and location teams to achieve organizational goal and deliver the best possible in-person and digital experience for members. What will you do Be the Event Creator & Curator Develop Business and Learning events and activities which are of relevance to members Research and liaise with suitable speakers, trainers and facilitators for the programme, ensuring content is topical, relevant and engaging to members Development, production and delivery of all projects from proposal right up to delivery Managing operational and administrative functions to ensure projects are delivered efficiently Delivering events on time, within budget, that meet expectations Establish event and project management process Deliver and organise all events and projects in a smooth and controlled manner Management of the quality assurance process for event and workshop programmes Ensure excellent customer service and prompt response to event enquiries Drive innovative customer experience, working with Operations team to ensure smooth implementation Communicating, maintaining and developing client and vendor relationships Effective on-site management and control during set up, delivery and breakdown for all events Ensure robust customer satisfaction and impact evaluation processes are in place for all events and workshops and to support creation of post event evaluation reports Regularly monitor feedback relating to events and workshops and to take appropriate actions Be the Marketing Guru Plan, implement and evaluate marketing and communication plans to ensure the correct positioning of the company events and its associated services and/or brands are relevant to internal and external markets and programmes it represents Create and deliver innovative and results-driven marketing and communication plans Execute these marketing and communication plans, including the development of a range of marketing collateral, content and campaigns, and include a focus on the effective use of social media and digital marketing tactics Content manage the website and social media platforms and write creative, engaging and accurate content for the promotion of events and services, ensuring brand values are demonstrated consistently through all communications Work with colleagues to establish and use relevant branding and designs for event publicity Ensure all marketing complies with required branding guidelines (including ERDF or similar compliance requirements where appropriate) Take responsibility for delivering target numbers for events and projects through effective delivery of marketing/communication plans Compile briefs for the procurement of services to support communications needs and requirements and lead media and PR relationships Forging new relationships with like-minded business and community organizations, as well as industry thought leaders Source for sponsorship, partnership or collaboration opportunities with like-minded brands and communities Attend relevant networking events to build database of potential clients and partners The Person Minimum of 4 years of Marketing/Events experience Bachelor’s degree in marketing, business management or related field; or equivalent combination of education and experience Someone who is ready to get their hands dirty and understands that devil is in the details Gets excited about working with numerous people across cultures day to day Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility, and good work ethics Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. Demonstrated ability to consistently meet deadlines Strong time management skills and experience managing multiple projects simultaneously Self-directed with a high level of initiative and a ‘can do’ attitude Finds it easy to bridge corporate and start-up culture

Singapore

Permanent
Apply now
Membership Manager

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role This will be for an inclusive professional business network club that promotes a better way of networking throughout APAC by way of better connectivity through programming and accessibility. The Membership Manager is responsible for designing and implementing membership growth and retention strategy that aligns with organization’s strategic objectives. This is a frontline position part of the senior leadership team and is responsible for growing and maintaining the membership through membership sales, retention and overall member experience. The Membership Manager is also responsible for the creation, development and oversight/supervision of a sales team responsible for the growth of the organization throughout. They are involved in the generation of new membership leads, generating referrals and participating in marketing activities and special events to achieve required lead generation targets. Working alongside the Marketing and Events manager, they will contribute to all aspects of the member experiences, member operations and all member communications. The ideal candidate is highly organized, detail-oriented, self-starting individual who excels at doing customer relations, sales and creating partnerships, and able to coordinate multiple fast-paced projects simultaneously. They are innovative, have out-of-the-box thinking, interested in making suggestions to improve the program, and creative in packaging and promoting membership. A successful Membership Manager knows that collaboration across multiple departments and leveraging the brand, locations and existing member network is crucial to drive the success of this business. They must display, have knowledge of and participate in all the network’s programs and activities. They keep current in knowledge of key competitors by staying abreast of trends and above all, must have the ability to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members. The common thread and challenge is to create the engaging, #ItsAllWorkItsAllPlay and like-mindedness experience for our ambitious and high performing members. What will you do Drive Member Acquisition Develop strategic plan for membership growth, improving member benefit offerings, and increasing overall membership satisfaction Implements membership strategies that support recruitment of new members and retention of existing members Create a member-focused culture and models relationship-building skills in all interactions Oversee the Development of Member Acquisition Channels and the development and promotion of schemes aimed at attracting as wide a proportion of the market as possible To carry out competitor analyses on a regular basis in order to provide information, this will be used positively in the selling of memberships Work with Management team to achieve monthly, quarterly and yearly target goals for member retention, new members and membership sales Assist in communicating the vision and membership selection process in a concise and compelling way through various communications channels: in-person, via email, and in marketing assets to prospective members, etc. Drive membership engagement, satisfaction and retention Foster a climate of innovation and resolves problems to ensure member satisfaction, that clearly focuses on customer service and quality assurance Lead or oversee all new member introductions to ensure members understand benefits, program and opportunities Work with marketing to create membership promotions and plan yearlong new member and member retention strategies Work with events and programming team to create a high-quality experiences, events and activities for members that addresses their needs and wants from the program Organize and lead monthly meetings with leaders to review and continuously improve member programs and benefits Manage member satisfaction, retention, and service recovery in both a systematic and ad-hoc manner (via pulse checks and through personal relationships with members) Manage the member feedback process, ensuring follow-up and reporting on engagement, satisfaction, referral, cancellation patterns etc. Maintain a constant presence, acting as one of the faces to members Create community collaborations and relationships Operational Support In conjunction with the Marketing and Events Manager be responsible for the management of the membership database and sales systems To be responsible and oversee the administration of membership paperwork and to ensure that it is processed accordingly Assist in creating and updating membership SOP and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others The Person Minimum 4+ years of experience in sales required with proven track record Bachelor’s degree in marketing, business management or related field; or equivalent combination of education and experience Event Management, Hospitality and Membership Engagement experience is advantageous. Be an advocate and ambassador, and must understand the critical role that membership and exceeding expectations play in regard to the success of Greater Impeccable and concise communication and presentation skills, verbal and written You have a structured work habit with a charismatic way to deal with people Ability to maintain both high level strategic view and tactical attention to details Strong organizational skills and the ability to prioritize tasks effectively High energy and willingness to go beyond the call of duty to get the job done Ability to influence, persuade, negotiate, and galvanize to achieve goals A consummate people person, natural networker and a well-travelled individual with an educated worldview and a learned appreciation of different cultures, politics, areas, professions, and social scenes. Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively Strong business knowledge and curiosity with an entrepreneurial spirit Polished, analytical, engaging with a range of common and uncommon interests Passion for the business and the target demographic community An exceptional level of professional grooming with more flair than stuffiness Demonstrate integrity, responsibility, and great values and work ethics Fluency in bridging high performance corporate and start-up culture

Singapore

Permanent
Apply now
Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now
Center Manager

The Company Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening. The Role This will be a Singapore based permanent role reporting into the General Manager. We are looking foran energetic Centre Manager (CM) who is the leader of the Office and will be looked upon to create a community amongst our members and to manage and guide the Member Relations team. You will report directly to the Country General Manager and will be managing the Office as per company standards and expectations. The CM plays a critical role in maintaining full occupancy of the Office and ensures member’s satisfaction for the Office under your care. You will ensure that the Office is efficiently managed and operated, while driving growth and promoting the brand. This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. A proven track record in managing operations and leading a team is key. The CM enjoys being part of a fast-moving and dynamic team. Build our Brand, Presence, and Growth Open the office with high occupancy, and ensure the offices are fully occupied there after Managing Office performance – occupancy, revenue, profit, budget. Work with Country GM to manage the Office’s P&L performance. Analyse financial performance and produce relevant reports, to present to relevant stakeholders. Implement attentive cost control when necessary Enforce Operational Rigour Implement and monitor systems to ensure smooth daily operations for the Office. Work with the corporate Operations team to ensure this. Become the brain trust and driver of all things related to your Office including (1) Sales, (2) Operations, (3) Strategy, and (4) Analytics. To manage and oversee all aspects of the Office’s operations, including member relations, finance, sales, marketing and events Direct with Charisma Hire, manage and motivate the team on the ground. Serve as both a coach and a team player to the member relations teams; assist to create and implement robust policy and procedures. Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner. Maintain a calm disposition, even (and especially) during stressful situations. Be optimistic and help other stakeholders and team members do so as well. Be the Pillar Work with corporate’s Operations team to design and implement processes and procedures to optimize member experience and increase operation efficiency Support the GM and other team members in sales activities, tours and developing strategies to increase occupancy, enhance members engagement and team members satisfaction Be the local expert responsible for compliance with local regulation and practices Lead the Team Maintain brand standards in the local market Ensure utmost security and safety for our members and team Represent when the right occasion turns up. Be able to effectively communicate the rationale behind our business decisions through strong oral and written communication skills to internal and external parties. The Person Able to work under pressure in a fast-paced environment Someone who is ready to get their hands dirty and understands that devil is in the details Have prior experience in a sales or business development related role (preferably in co-working) Gets excited about working with numerous people across cultures day to day Impeccable and concise communication and presentation skills, verbal and written Demonstrate integrity, responsibility, and good work ethics Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. Demonstrated ability to consistently meet deadlines Strong time management skills and experience managing multiple projects simultaneously Self-directed with a high level of initiative and a ‘can do’ attitude Finds it easy to bridge corporate and start-up culture

Singapore

Permanent
Apply now
Head Chef / Executive Chef (Chinese Fine Dining)

The Company Our client has been in the F&B and entertainment business for over 35 years and is well established in Moscow. The Role This position will be based on a one year contract with the possibility to extend further and / or convert into full time permanent. This will be a Head Chef / Executive Chef role for a fine dining Chinese restaurant located in the heart of Moskva City – the new business district in Moscow. Located on the 90th floor, it will have commanding views and provide a world-class dining experience. This will be a pre-opening role for – Moscow’s premier Chinese fine-dining restaurant, opening end 2021 – 100 seats. Menu and Recipe design skills required for pre-opening – Chinese Haut Cuisine. Direct and supervise the preparation and production of all dishes and ensure that they are in compliance with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessary Develop a presence in your designated restaurant, meeting and greeting guests. Determine the required mise-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates. Create the menus and produce recipes for approval. Prepare sample tasting for management when required. Review the sale of dishes, suggest, and implement changes to the menu items according to customer’s demand and the availability of seasonal ingredients Monitor the proper handling and storage of all produce to keep spoilage to a minimum. Inspect and ensure that all operating equipment is maintained in good working conditions and raise repair and maintenance request when necessary. Ensure that the workstations are clean and sanitized and the proper safety procedures are always observed by cooks. Create and submit weekly staff rosters Responsible for recruitment and selection as well development of colleagues within the department. Take ownership and accountability for the profitability of the restaurant. Prepare recipes of new items for costing and verify cost analysis of each dish. Liaise with the Stewarding section to arrange schedule of cleaning and pest control. Perform any other related duties as and when assigned. The Person Minimum 2-3 years’ experience of working in a Michelin-starred restaurant (as a Chef de Cuisine / Sous Chef / Head Chef / Executive Chef) Over 10 years of F&B experience, independent outlets preferred Experience in pre-opening – Fine Dining Good knowledge of Chinese cuisine from both Northern and Southern provinces Experience in developing haute cuisine menus Experience of working abroad English - Pre-Intermediate / Intermediate level Adaptability and flexibility needed in a changing environment Good communication skills, resilient in stressful situations, responsible Must be able to be creative, pre-opening menu and recipe design required A strong leader and able to work through cross cultural barriers within the team Must be able to work hand in hand with owners to achieve the same vision Able to connect with customers and provide Public Relations

Moscow

Contract
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F&B Manager

The Company We are looking for our client - a reputable and luxury hotel - a F&B manager. This role is based in Shanghai. The Role Manages all restaurant operations and staff on a daily basis. Areas of responsibility includes Restaurants / Bars and Room Service. As a department head, directs and works with the food and beverage / culinary management team and employee’s to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibilities and alignment with Cooperate Service Standards. The Person Degree holder in Hospitality Management, or related major or related field Luxury experience preferred Highly motivated with innovative and creative mind Positive attitude towards challenge, independent & ability to work under pressure Excellent leadership skills and problem-solving skills

Shanghai

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

Meet the team Join our team

What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

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Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

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Marketing & Events Manager

Membership Manager

Recruitment Consultant

Center Manager

Head Chef / Executive Chef (Chinese Fine Dining)

F&B Manager

Recruitment Consultant

Recruitment Consultant

Recruitment Consultant

Salary and employment trends

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