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Reliable HR solutions for the travel, hospitality & lifestyle industry

Director of Human Resources

The Company Inspired by technology and design, our client is an international leader in the affordable luxury market. Located in major cities throughout the world, our client is fast expanding. The Role This will be a stand alone role overseeing a staff strength of 70 to 100 employees. The Director of Human Resources will report directly to the property General Manager, and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. • Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts. The Person Bachelor’s degree in Business Administration, Human Resource Management or equivalent Must have at least 2 years’ experience in the same capacity in hotel industry Strong knowledge in local labour laws Strong leadership qualities to lead and motivate a team Excellent communication and presentation skills Highly meticulous with a strong attention to details A hands-on person, able to multi task and have and have good time management skills Ability to thrive in a dynamic environment Highly motivated with a strong 'can-do' attitude Have a vibrant personality

Singapore

Permanent
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Director of Operations & Administration

The Company Our client is a market leader in the retail beauty industry. Theybring the most prestigious and popular brands, together with their customers. Theirunique concept store experiences and sophisticated marketing includes in-store events and loyalty programs. The Role As a member of our senior management, he or she will be comfortable in a leadership role that demands clear communication and presentation skills. The Director of Operations and Administration will have both a day-to-day and ongoing impact on company operations, helping us to analyse, strategize, and grow our company. The Director of Operations may supervise high-level managers while reporting to the Chief Executive Officer. Acts as a strategic partner on the leadership team and works closely with the team to ensure they are meeting performance expectations Scope of Responsibilities (but not limited to): Provides advice and guidance to other employees Work autonomously while ensuring CEO expectations are readily met and exceeded. Defining, implementing and revising operational policies and guidelines for the organization Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs Liaising with departmental heads to develop financial plans and ensure company-wide compliance Developing and implementing human resources policies and Supporting strategic objectives Completing performance reviews in a prudent manner Delegating responsibilities to ensure staff members grow as capable participants Employing various initiatives to coach employees to optimize their capabilities. Ensuring compliance with laws and regulations Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals Overseeing marketing initiatives and implementing better business practices. Spearheading strategies to steer the company’s future in a positive direction. Oversee daily operations, while controlling and managing inventory and logistics Ensuring daily operations run smoothly and as efficiently as possible Controlling company costs and introducing tactical initiatives to address theft and other losses. Monitoring invoices, money handling procedures, accounting and bank processes. Preparing timely and accurate financial performance reports. The Person Desired Skills & Expertise: Prior experience in retail preferred but not essential Leadership skills, with steadfast resolve and personal integrity 8+ years’ experience in executive leadership positions managing multiple responsibilities Good communication skills, motivated and enthusiastic individual with the ability to work on his/her own as well as part of a team Superior knowledge of industry regulations and operational guidelines Demonstrated success innovating solutions to increase productivity and profitability. Experience with corporate governance. Proven negotiation skills. Experience is establishing departments Ability to understand new issues quickly and make wise decisions. Ability to inspire confidence and create trust. Ability to work under pressure, plan personal workload effectively and delegate.

Singapore

Permanent
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Regional Manager South East Asia

The Company Our client is the global market leader in the data benchmarking, analytics and marketplace insights for the global hospitality industry. The Role Reports To: Area Director Asia Pacific Directly Supervises: 4 Managers in Sales team, divided into Account Management and Business Development Indirectly Supervises: 2 Coordinators in supporting roles alongside usually 2-3 interns at any time This role as part of the extended leadership thatplays a critical part in ensuring the Southeast Asia region continues its sales growth with new and existing clients andpartners. The role works alongside similar roles in North Asia and the Pacific to proactively grow and broaden the dataset andrevenue for the geographic region, reporting into the head of Asia Pacific, the Area Director. Key Responsibilities and Accountabilities Regional leadership for Sales Team in Southeast Asia Drive and be accountable for growth regional sales and incoming data development Driving operational and process insights and expertise for the direct team Present data with actionable insights across various media Plan and budget for future growth in sales, data acquisition, cost and resources for the region Build and grow partnerships in the region across Governments and Associations Participate in and drive internal projects for future development Personal/Professional Commitment and Development Seeks to continually enhance understanding of products and value proposition Keep up to date with market developments in the industry Attend training and actively seek to continually enhance understanding of products and value proposition Attend marketing events, team meetings, kick off meetings and functions, as required Adhere to all processes and policies and maintain customer confidentiality Ensure brand and corporate values are evident to the customer at all times Understand and adhere to the Mission, Vision and Values The Person Industry Knowledge Prior work experience in a customer service, hospitality, or office environment. An interest in data and business intelligence as an enabler. An understanding of the hospitality industry, its key stakeholders from finance, revenue management, development and operations and brands – to wider tourism, Government, associations, owners and the real estate as a driving force in this industry. Delivers Results Embrace accountability and foster an open and responsible team culture. Ability to manage deadlines, organize and prioritize workload and stay focused. Technical Expertise Strong experience with Microsoft Office software applications necessary, good knowledge of main video conferencing tools and CRM tools and its reporting, along with strong presentation skills Customer Focus Build and maintain relationships with existing and a very wide range of new clients. Ability to react quickly and efficiently to customer issues and deliver solutions. Experienced client manager with strong sense of service relationship. People Skills Build productive internal and external relationships. Collaborates with others to achieve objectives and ensure information flow. Ability to work independently and as part of a team and with geographically spread and with a culturally diverse group of people. Adaptability Adapts to changing work environments, work priorities and organizational needs. Ability to work effectively in a fast-paced and ever-changing environment and with diverse personalities and work styles. Language Oral and written fluent English essential, additional Southeast Asian languages a plus. Creativity Challenging the status quo and contributing with an active voice at leadership level for the future progress of the company. Strong ability to multi-task and work at a fast pace while maintaining accuracy. Excellent problem solving and research skills. Strong and clear communication skills both written and verbal in a multi-cultural environment. High attention to detail is required for this role. Works under general direction, seeks assistance as needed. Completes work in accordance with accepted practices. Establishes approaches for completing assignments. Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions. Strong level of comfort with numbers and familiarity with data sets.

Singapore

Permanent
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Sales Manager

The Company We are looking for our client - a leading Work Solutions provider - a creative and inspiring Sales Manager. This role is based in Hong Kong. The Role The Sales Manager will : - Report to the General Manager and works closely with our Centre Managers to ensure achievement of sales targets through accurate forecast of sales opportunities, and converting leads to deals. - Generate leads and drive sales to ensure full member occupancy across different locations - Run the entire sales process from qualification to close: this includes prospecting, outreaching, and generating leads, and also pitching, touring, negotiating, and closing sales. - Your time would be spent prospecting via working with brokers, cold calling, social media/online outreach, networking events, while simultaneously managing inbound leads and existing pipeline. - Execution of strategic sales plans to maximize business opportunities and achieve sustainable growth and success - Work closely with Member Relations team to optimize member on-boarding and experience. - Work with trackers and automation platforms to efficiently input and track data - Provide accurate sales forecasts of opportunities to ensure achievement of sales targets - Develop, articulate and deliver complex concepts, business solutions, and sales presentations. - Attend relevant networking events to build a database of potential clients and partners - Be part of a cohesive team that works to support one another and achieve team goals. The Person - You have been in this/similar role for the past 5 years or more with a proven track record in prospecting and closing sales - Results orientated and hungry for success - Familiar with the co-working and real estate environment (not a must) - Experience in customer service and relationship building - Gets excited about working with numerous people across cultures day to day - Impeccable and concise communication and presentation skills, verbal and written - Demonstrate integrity, responsibility, and good work ethics - Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint - Strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision. - Finds it easy to bridge corporate and start-up culture.

Hong Kong

Permanent
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General Manager Sales

The Company We are currently looking for our client - a reputable Travel company - a General Manager Sales in Hong Kong. The Role - Growing & expand the North America, Caucasus, Australia inbound markets. - Promote express services to clients via sales call or client visits across our company's Asian markets - Responsible for developing new business opportunities and expand customer base in order to achieve sales target in a competitive environment. - Maintains and expands customer database. Identify potential new customers and maintain good sales relationship with existing customers. - Meeting your own’s sales goals and targets set by the company. - Consolidating and prepare sales reports and meeting. - Any ad-hoc assignments by the Company/Line Manager. The Person - Bachelor degree holder; - >8-10 Years sales experiences in travel or hotel industry; - Customer-orientated, good presentation skills, responsible, result-driven and ability to build up new accounts; - Mature, independent and able to work under pressure; - Team leading experiences is a MUST; - Proficient in PC operation especially MS Excel, Word and Power Point; - Willing to travel; - Excellent command in spoken English.

Hong Kong

Permanent
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Chief Operation Officer

The Company Our client - a leading & reputable Travel company is looking for a Chief Operation Officer. This strategic role is based in Hong Kong. The Role - To provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability; - This role will work with Asia Management and other leaders to ensure compliance with all company’s policies and internal controls, provide direct or indirect management oversight for it’s teams across the region; - To be responsible for managing operational aspects of a land operator business, and will assist the Sales teams in the rapid and successful growth across Asia; - Managing Operation, Quotation, Hotel Reservation teams across Asia offices; - This role will provide the leadership, management and vision necessary to ensure the Asia region has the proper operational controls, delivery capability, administrative and reporting procedures, people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency; - This role is to provide strong company DNA for the Asia’s business and drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region, as well as providing strong people leadership for a growing team; - Key responsibilities include; business operations, reporting & measurement, defining and implementing policy and processes, planning and budgeting, working closely within the company to drive optimal resourcing and revenue strategies for the business, and the partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability; - This role is critical in supporting the Sales team to build a strong Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth; - To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit; - Meeting forecasting cost requirements; preparing an annual budget, reviewing office budget from time to time; - Accomplishes sales and organization mission by completing related results as needed. The Person - Bachelor's degree in Business and/or Masters in Business Administration would be advantageous. - 15 years of increasingly diverse or complex experience, 10+ years management experience. - Experience in logistic and/or travel industry is preferred. - Strong track record in developing and managing organization's operations to meet business objectives and strategies. - Proven ability to coordinate complicated processes. - Demonstrated strategic thinking and leadership ability. - Excellent personal leadership and communication skills. - Leading a high growth, highly demanding 'best people' environment. - Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value. - Deep understanding of a consulting business model; some consulting experience preferred. - Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry. - Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization. - Strong judgment and decision-making skills. - Deep knowledge of backend operational systems and inherent integration complexities. - Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long- term investments. - Demonstrates a high degree of integrity, credibility, and character. - Demonstrated ability to effectively interact and adapt across country/cultural boundaries. - Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent. - Excellent interpersonal and communication skills, both written and verbal. - Ability to explore, understand and integrate business processes, financial metrics, and organizational systems and structures.

Hong Kong

Permanent
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Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
Apply now

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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

Meet the team Join our team

What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

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Reliable HR solutions for the travel, hospitality & lifestyle industry

Director of Human Resources

Director of Operations & Administration

Regional Manager South East Asia

Sales Manager

General Manager Sales

Chief Operation Officer

Recruitment Consultant

Recruitment Consultant

Regional Manager South East Asia

Recruitment Consultant

Salary and employment trends

Our dedicated team

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What they say about us

Clients

Awards

GOLD WINNER

GOLD WINNER

GOLD WINNER

GRAND WINNER

GRAND WINNER