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The CompanyOur client is a private equity backed, newly formed Group which includes multiple entertainment brands and forms one of the world’s largest Family Entertainment Centre groups operating across 7 countries with over 300 locations. The RoleBased in Singapore and reporting into the Group Chief Customer Officer, this role will manage and drive Digital Marketing strategies for the Group. The role provides support for online channels for multiple brands across the region.Guest Experience:lead and execute the Guest Experience strategy for the Groupsupport country teams on guest engagement and communications objectivesmanage group-wide campaigns and initiativestrain and coach country team members monitor and support country teams performance to attain targetsBrand Experience lead and manage the Brand experience ensure consistency and alignment for brand across all countriesfirst-line support contact for country teams in terms of brandingensure country teams align to brand guidelines manager vendors and agencies for creative workmanage marketing newsletter to share best practicesproject manage roll-out of new initiativesContent Marketinglead and implement content marketing strategiesensure content is always on brandsupport country team on content marketing objectivesmanage group website contentwork with digital team on SEO best practices The PersonExperience in various aspects of marketingExperience in working with cross-functional teamsExperience in agency managementGood understanding of digital marketing channels Good organizational skillsGood communication skillsAbility to multi-task and juggle various projects at one timeExperience in working with teams from APAC countries is a plusWorking knowledge of photoshop and illustrator is a plus
Singapore
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a regional market leader in the hospitality industry with their Business Intelligence solutions and provides user friendly revenue, distribution and marketing tech stacks to hotel partners to make smarter revenue and distribution decisions. The Role*** This will be a contractor based role ****** Working location only out of Tokyo or Osaka ***As a hunter, you source potential client opportunities via cold calling, email campaigns and through interaction with professional industry network groups.Respond to all incoming product enquiries, referrals and leads in a timely and effective manner. You format tailor-made proposals to clients.You organise face-to-face or online product demonstrations and advanced training sessions.Keep track of our existing client base and generate new sales by upselling our products according to the client’s needs.Contract negotiation, maintaining a balance between optimal service, value for the client and profit margins.Together with the team, you help building and adjusting the vision for the sales team. You build and execute a business development plan to achieve business aims and the sales targets, develop innovative strategies to maximise results and identify shortfalls in the process. This all aiming at process improvements.Attend meetings, (inter)national conferences and organize regional road shows as required.You are the middleman between our client and our Product Development team. You will provide client feedback to this team so products can be reviewed in line with the feedback.Keep track of your efforts in our CRM system and achieve KPI’s and targets. The PersonYou have a Bachelor's Degree in Hospitality, Business, Communication, Economics or other relevant fields.You have 4+ years relevant experience in business development in the hospitality business or with a SaaS company.Passion for the travel industry is an absolute mustA hunter by heart: thanks to your hunter mentality, you can find, solicit and drive new business to our company. After generating leads, you are comfortable presenting and promoting our products by webinars and tutorials.Passionate about our products and tailor your pitch to the audience's needs.You are a self-starter: you will pose new ideas and process improvements for our sales process.You have experience with SalesForce, or other CRM systems and related sales tools.You are fluent in English and Japanese. Other languages are a plus! And of course, you have excellent written and oral communication skills and you demonstrate a high level of diplomacy
Japan
Contract
Apply nowAbout Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day.The RoleAs a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities:Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developmentsExceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needsManage client roles, including by writing and placing job ads and head huntingSource, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clientsArrange interviews, ensuring candidates are fully briefed and providing regular communications and feedbackOrganise and attend meetings with prospective clients as well as developing existing relationshipsThe PersonYou should enjoy and thrive working independently and be able to maximise the output from flexible working conditionsAt least five years' sales and or recruitment experienceA commitment to exceeding client expectations, attracting top talent and achieving targetsAbility to build a solid understanding of your clients’ needs and wider industry trendsAn entrepreneurial, organised and driven approach with excellent attention to detail
Dubai
Contract
Apply nowThe CompanyOur client is from France with their main Asian office in Vietnam. They area leading global design and marketing consultancy group, creating dream destinations across 20 countries, with 300 landmark projects handled during the last 22 years in Asia. The Group has been expanding in 2020 its line of business with a new Hospitality Division, providing marketing consultancy, design and operations’ advisory services to operators and developers. NDA Hospitality is also dedicated to help international operators for their new concept creations and hotel & resort portfolio development and is moving into a Hotel Management space. The RoleThe Group has significantly grown over the past two years to 150 Talent Members worldwide, adding to its core Design business line, a start-up Hotel Management company. We are now looking for a strong and passionate Talent Manager to assist us in creating and implementing a strong Talent Management culture and demonstrating effectively that we value our Team Members across our companies. The candidate shall instil a talent management culture, implement best practices, develop all the processes and Standard Operating Procedures related to Talent Management and ensure that the Talent Journey is executed as well as respected throughout the company.The position plays a pivotal role in communicating, implementing, driving, and monitoring all the talent management solutions, which includes coordination with HR Admin, Communications and Marketing. To do so, the incumbent will report to the CEO directly with a dotted line to the COO Hospitality and collaboratively with the HR Department and other stakeholders to support deliverables related to overall Talent Management (TM) objectives.More specifically, the Officer is responsible for Defining, implementing, and driving the Talent Journey for the GroupCreate the Talent Management strategic plan for the next 12 months and beyondThe key elements of the Talent Journey in the scope:Employer BrandingRecruitment & Selection Pre-onboarding, Onboarding and InductionPerformance assessment and Personal Development plansLearning and DevelopmentTalent Potential IdentificationCareer ManagementCulture, Diversity, and InclusionPolicies and ProceduresRewards and RecognitionCompensation & BenefitsFlexibility & WelfareCSRSatisfaction and Employee Engagement The PersonVietnamese National exposed to international markets and companies with excellent command of English languageor a Foreigner with excellent command of Vietnamese languageMinimum of 5 years’ experience as Talent Manager in international companies for minimum 100-150 employees or more. Experience as Hospitality Talent Manager is a Plus.Dynamic, self-motivating, autonomousOut of the Box ThinkerDemonstrated capacity to work at all levels whether executive or rank & files with impactExcellent communication skills, capacity to effectively communicate top down and bottom up.Experience in Learning & Development is a plusSomeone who is not afraid to create effective Talent Management from scratch in a booming and cutting-edge company.The role is based in HCMC, Vietnam
Vietnam
Permanent
Apply nowThe CompanyOur client is one of Asia’s most vibrant and progressive independent media houses. Its portfolio includes a variety of successful regional publishing brands in lifestyle and luxury markets across Hong Kong, India, Malaysia, Singapore, and Thailand. The RoleGrowing our social media followings on all channels with a focus on Instagram and TikTokDevelop and launch engaging campaigns that drive business goals (audience growth, engagement, reach, acquisition)Implement and measure social media content daily across all relevant channels with a focus on data and trend analysisImplement a comprehensive competitor and KOL tracking system that allows us to push out news first and be ahead of the curveLead all communication with local social and editorial leads sharing best practicesLaunch, grow and manage new (sub-)channels where relevant, ensuring milestones are set and metIdentify emerging trends and communities that our brands can grow into to expand our reach and followershipWork on strategic partnership opportunities with brands and platforms to create new business opportunitiesWork closely with the digital team and the local social media managers to ensure content and design are aligned throughout the groupAssist in maximizing social sales opportunities, while developing strategies, goals, timelines, partnerships, and tools that help achieve business goalsMaintain relationships with external and internal teams to brief and manage original content for distribution The PersonProven track record managing and growing social platforms Instagram, Twitter, Facebook, YouTube, TikTok, and moreExcellent writing and communication skills in EnglishIn-depth understanding of social media tools, analytics tools, and social marketing technology Ability to spot trends and news proactively and ahead of our competitors across different fields, especially entertainment, food and lifestyle brands and newsMinimum 5 years of digital marketing experience, and social media content creation and distribution required (editorial or brand) Proficient with tools like Google Analytics, Hootsuite, Later as well as Facebook Business Manager Strong data analyst: The ideal candidate can read, understand, and analyse insights for Facebook, Instagram, Twitter, YouTube, TikTok and moreYou are passionate creator who wants to grow and develop new products with enthusiasm and a hands-on mentality You are knowledgeable in key lifestyle verticals like food, entertainment, and travel Excellent communication, collaboration, planning and project management skills Attention to detail and a high standard of content and image curationProven experience in developing and executing successful social media growth strategies Expert in understanding of how brands should participate in social media in an authentic wayAbility to successfully organize, prioritize and manage multiple projects under strict deadlinesA passion for working in a fast-paced environment with high level of teamworkBackground with design and video creation tools like Adobe Photoshop and Creative suite are a plus Flexibility to adjust working hours based on events and news happening given the geographies covered
Thailand/Malaysia/India/Singapore
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a regional market leader in the hospitality industry with their Business Intelligence solutions and provides user friendly revenue, distribution and marketing tech stacks to hotel partners to make smarter revenue and distribution decisions. The Role*** This will be a contractor based role ****** Working location only out of Tokyo or Osaka ***As a hunter, you source potential client opportunities via cold calling, email campaigns and through interaction with professional industry network groups.Respond to all incoming product enquiries, referrals and leads in a timely and effective manner. You format tailor-made proposals to clients.You organise face-to-face or online product demonstrations and advanced training sessions.Keep track of our existing client base and generate new sales by upselling our products according to the client’s needs.Contract negotiation, maintaining a balance between optimal service, value for the client and profit margins.Together with the team, you help building and adjusting the vision for the sales team. You build and execute a business development plan to achieve business aims and the sales targets, develop innovative strategies to maximise results and identify shortfalls in the process. This all aiming at process improvements.Attend meetings, (inter)national conferences and organize regional road shows as required.You are the middleman between our client and our Product Development team. You will provide client feedback to this team so products can be reviewed in line with the feedback.Keep track of your efforts in our CRM system and achieve KPI’s and targets. The PersonYou have a Bachelor's Degree in Hospitality, Business, Communication, Economics or other relevant fields.You have 4+ years relevant experience in business development in the hospitality business or with a SaaS company.Passion for the travel industry is an absolute mustA hunter by heart: thanks to your hunter mentality, you can find, solicit and drive new business to our company. After generating leads, you are comfortable presenting and promoting our products by webinars and tutorials.Passionate about our products and tailor your pitch to the audience's needs.You are a self-starter: you will pose new ideas and process improvements for our sales process.You have experience with SalesForce, or other CRM systems and related sales tools.You are fluent in English and Japanese. Other languages are a plus! And of course, you have excellent written and oral communication skills and you demonstrate a high level of diplomacy
Japan
Contract
Apply nowThe CompanyOur client is a well established non-profit organisation with multiple offices in the Asia Pacific region.The RoleBUSINESS UNIT OBJECTIVEClearly position the organisationas the leading authority, advocate and catalyst for the responsible development of Asia Pacific’s travel and tourism industry by:Development of strategic partnerships and alliances with both public and private entities in alignment the strategic mission. Acquiring and engaging members that include public sector tourism organisations; hospitality organizations (investment, ownerships, and management companies); air, land and sea carriers; and organisations engaged in the production, distribution, financing, consulting, education and other technical aspects of the travel industry.With the support of a memberships team and a cross-functional team - develop products and services to engage and support our industry members. The array of products and services can include events, market intelligence, communications, networking and industry-wide recognition and exposure through the prestigious brand.Satisfying members with exceptional service, experiences and benefits.Continuously improving and refining membership benefits and services in line with the changing dynamics of the travel and tourism industry and the changing membership needs.Promoting commitment to partnerships, ethics and performance.POSITION OBJECTIVECreate and drive proactive responses to the needs of all members in the various categories, coordinate with all levels of staff, effectively mobilising resources to develop, retain and grow, the numbers, quality and yield relating to membership and innovate, develop, supervise, coordinate and ensuring its effective delivery.Represent and promote the organisation with particular focus on strengthening relationships with the public and private sectors of the region’s rapidly growing tourism industry.As such, the Head of Partnerships and Business Development should identify and interpret new trends, policies and opportunities, guiding as it expands its engagement and activities in support of the region.Specific objectives include:Direct membership servicing functions.Promote, build and protect the brand.Ensure the role, value and core delivery objectives are understood.Ensure the effective recruitment and retention of members across all categories.Develop and promote effective member programs and services which deliver on our core promise of"Building our members business”General Responsibility /Support / Opportunity Development / CoordinationPartners with the CEO in critical partnerships development with both public and private entities which deliver both commercial value to support the growth and sustainable operations and execute on the critical mission and values of the organization. Oversees the memberships team responsible for member engagement, retention and overall growth plus the ongoing development of the value proposition to support the base. This includes preparation of business plans, volume and revenue targets, to be achieved and ensuring the maintenance of excellent relations with members.Ensure membership retention through the development and provision of quality member benefit programmes and services on a consistent basis.Guide, supervise and manage the work of the Memberships and Partnerships team.Support and communicate the vision, mission and advocacy positions on global issues, the opportunities therein for member categories and members working closely with the CEO.With the approval of the CEO seek and develop strategic partnerships, alliances and memberships with other organisations that can be beneficial to the organisation.Membership Development & Service DeliveryCarryout research on opportunities for new membership development and on strategic partnerships/alliances that assist membership development.Obtain feedback on the effectiveness of member services from current members on a continuing basis, conduct exit surveys with discontinuing members and determine directions to be taken to remedy faulty areas.LEVEL OF RESPONSIBILITYThe Head of Partnerships and Memberships will report directly to the CEO. Development of high-level working relationships across Governments, private and other public sector organisations is vital to the successful achievement of the position’s objective. Extensive consultative activity across the tourism industry, with communities and levels of government is a key feature of the position.DIRECTION / SUPERVISION RECEIVED: Overall strategic direction agreed in consultation with the CEO. An annual written performance appraisal will be undertaken by the CEO.The PersonExtensive and significant partnerships and client management experience at a senior level, desirably in the tourism industry or related sectorsExperience in partnerships development and managementExperience in value proposition development and managementMinimum 15 years of work experienceStrong English written and verbal communication skills to enable engagement with an international memberships base consisting of members from all areas of the travel and tourism ecosystem. High affinity for corporate customer/client relationship management and engagement. High emotional intelligence quotient to adeptly manage and oversee the team’s membership relations. Highly developed management skills including a demonstrated ability to structure programs, manage a team to clear goals and deliverables and to monitor effectiveness and efficiency of programs.Highly developed communication skills including the ability to represent the organisation and tourism industry in a variety of forums and meetings involving government and industry members. Highly developed strategic, conceptual, analytical and creative skills including the ability to develop and make sound judgement about appropriate strategies for the position, the organisation and the tourism industry as a whole.Demonstrated high levels of adaptability and flexibility particularly with regard to new environments, complex subject matters, demanding time-frames, developing networks and the use of entrepreneurial skills.Highly developed relationship management, negotiation and conflict resolution skills.Well-developed political awareness at the industry, government and community level.Experienced in member benefits development and management. High level of integrity and values plus an strong affinity for the mission and vision is critical Knowledge and experience in the travel and tourism industry a plus. A proven track record in the tourism and/or travel industry; a degree in management or marketing or an equivalent tertiary qualification is advantageous. Experience in associations is desirable but not a prerequisite if the other preferred range of skills are evident.
Asia Pacific
Permanent
Apply nowThe CompanyOur client is a family entertainment centre group looking for a Fun and Remarkable Group Digital Marketing Specialist / Manager to execute Digital Guest Strategy across various channels.The RoleBased in their Sydney office and reporting into the Group Chief Customer Officer, this role will execute DigitalMarketing tasks for the Group and support the Australia and New Zealand digital teams. The role also provides support for the company across the countries in which they operate. Medium travel is required Digital Guest AcquisitionCoordinate and organize external search agency’s work and deliverablesAlign country teams’ business priorities with agency’s tasksProvide clear and timely reportingDigital Guest EngagementSupport teams on execution of guest engagement strategiesUtilize the Group’s CRM systems and other platforms to enhance guest engagement touchpointsManager reports and analysisWebsitesSupport country teams onboarding and improvements for CMS utilisationLead in google analytics implementationManage content for their website/email and execute enhancementsOthersWork with group digital on implementation of new platformsCoordinate content and create training materials as neededThe PersonPassionate about the digital guest journey.Driven to deliver best service quality and Guest experience to create memorable moments for Guests, on all platforms, through all channels.Believe in partnering with internal and external teams to reach targets.Able to utilise new platforms, processes, and applications to enhance business goals.Have relevant experience in digital marketing systems and applications such as: CRM, marketing automation, mobile apps, website CMS and other similar systemsGood organization and communication skills with the ability to multi-task and juggle various projects at one timeResourceful and experience working independently is a plus If you think you’re ready to be part of the team, apply now!
Sydney
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a well established non-profit organisation with multiple offices in the Asia Pacific region.The RoleBUSINESS UNIT OBJECTIVEClearly position the organisationas the leading authority, advocate and catalyst for the responsible development of Asia Pacific’s travel and tourism industry by:Development of strategic partnerships and alliances with both public and private entities in alignment the strategic mission. Acquiring and engaging members that include public sector tourism organisations; hospitality organizations (investment, ownerships, and management companies); air, land and sea carriers; and organisations engaged in the production, distribution, financing, consulting, education and other technical aspects of the travel industry.With the support of a memberships team and a cross-functional team - develop products and services to engage and support our industry members. The array of products and services can include events, market intelligence, communications, networking and industry-wide recognition and exposure through the prestigious brand.Satisfying members with exceptional service, experiences and benefits.Continuously improving and refining membership benefits and services in line with the changing dynamics of the travel and tourism industry and the changing membership needs.Promoting commitment to partnerships, ethics and performance.POSITION OBJECTIVECreate and drive proactive responses to the needs of all members in the various categories, coordinate with all levels of staff, effectively mobilising resources to develop, retain and grow, the numbers, quality and yield relating to membership and innovate, develop, supervise, coordinate and ensuring its effective delivery.Represent and promote the organisation with particular focus on strengthening relationships with the public and private sectors of the region’s rapidly growing tourism industry.As such, the Head of Partnerships and Business Development should identify and interpret new trends, policies and opportunities, guiding as it expands its engagement and activities in support of the region.Specific objectives include:Direct membership servicing functions.Promote, build and protect the brand.Ensure the role, value and core delivery objectives are understood.Ensure the effective recruitment and retention of members across all categories.Develop and promote effective member programs and services which deliver on our core promise of"Building our members business”General Responsibility /Support / Opportunity Development / CoordinationPartners with the CEO in critical partnerships development with both public and private entities which deliver both commercial value to support the growth and sustainable operations and execute on the critical mission and values of the organization. Oversees the memberships team responsible for member engagement, retention and overall growth plus the ongoing development of the value proposition to support the base. This includes preparation of business plans, volume and revenue targets, to be achieved and ensuring the maintenance of excellent relations with members.Ensure membership retention through the development and provision of quality member benefit programmes and services on a consistent basis.Guide, supervise and manage the work of the Memberships and Partnerships team.Support and communicate the vision, mission and advocacy positions on global issues, the opportunities therein for member categories and members working closely with the CEO.With the approval of the CEO seek and develop strategic partnerships, alliances and memberships with other organisations that can be beneficial to the organisation.Membership Development & Service DeliveryCarryout research on opportunities for new membership development and on strategic partnerships/alliances that assist membership development.Obtain feedback on the effectiveness of member services from current members on a continuing basis, conduct exit surveys with discontinuing members and determine directions to be taken to remedy faulty areas.LEVEL OF RESPONSIBILITYThe Head of Partnerships and Memberships will report directly to the CEO. Development of high-level working relationships across Governments, private and other public sector organisations is vital to the successful achievement of the position’s objective. Extensive consultative activity across the tourism industry, with communities and levels of government is a key feature of the position.DIRECTION / SUPERVISION RECEIVED: Overall strategic direction agreed in consultation with the CEO. An annual written performance appraisal will be undertaken by the CEO.The PersonExtensive and significant partnerships and client management experience at a senior level, desirably in the tourism industry or related sectorsExperience in partnerships development and managementExperience in value proposition development and managementMinimum 15 years of work experienceStrong English written and verbal communication skills to enable engagement with an international memberships base consisting of members from all areas of the travel and tourism ecosystem. High affinity for corporate customer/client relationship management and engagement. High emotional intelligence quotient to adeptly manage and oversee the team’s membership relations. Highly developed management skills including a demonstrated ability to structure programs, manage a team to clear goals and deliverables and to monitor effectiveness and efficiency of programs.Highly developed communication skills including the ability to represent the organisation and tourism industry in a variety of forums and meetings involving government and industry members. Highly developed strategic, conceptual, analytical and creative skills including the ability to develop and make sound judgement about appropriate strategies for the position, the organisation and the tourism industry as a whole.Demonstrated high levels of adaptability and flexibility particularly with regard to new environments, complex subject matters, demanding time-frames, developing networks and the use of entrepreneurial skills.Highly developed relationship management, negotiation and conflict resolution skills.Well-developed political awareness at the industry, government and community level.Experienced in member benefits development and management. High level of integrity and values plus an strong affinity for the mission and vision is critical Knowledge and experience in the travel and tourism industry a plus. A proven track record in the tourism and/or travel industry; a degree in management or marketing or an equivalent tertiary qualification is advantageous. Experience in associations is desirable but not a prerequisite if the other preferred range of skills are evident.
Asia Pacific
Permanent
Apply nowThe CompanyThe client is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. They have a reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join their award-winning team.The RoleOverview of Role:Responsible for:This position is held within the Asia Pacific Reservations department and is responsible for selling Cruises and any related add-on products. This involves (but is not limited to) checking availability, taking new and editing/updating existing reservations as well as troubleshootingEfficient call handling & processing all aspects of reservations from Asia Trade Partners.Assisting any Asia Direct Consumers, booked with a Trade Partner, with their queries always ensuring the Trade Partner is kept informed of the outcomeKey Responsibilities:Accurate processing and administration of the company's Reservations for Asia market, which includes:Chasing outstanding balancesEnsuring all Guest Information has been completed and is accurateFinalising special requestsAdding air, hotel, land & transfer arrangements in conjunction with the guests cruise reservationAdvising of any itinerary changesLiaise with Air department for air specific requests in conjunction with the guests cruise reservationsLiaise and assist administration/documentation department with various tasksEfficient handling of Asia trade and consumer phone callsResponding to incoming emails & taking appropriate action in a courteous and efficient mannerTroubleshooting minor challenges regarding reservationsClose communication with relevant departments in all the OfficesRunning and processing of various reports as assignedAssist in processing of:GroupsOther tasks, as requiredInteraction with Asia Pacific Sales & Marketing teamsAssisting (as required) with travel shows, events and travel partner visits/trainingGeneral administration & other tasks as assigned by the Manager/sThe PersonRequirementsYears of experience:2-3 years’ experience in the Reservations/Sales Environment. Preference for luxury and/or travel knowledgeEssential qualifications and skills:Languages – English and Mandarin essential (fluent written and spoken)Competent telephone skillsMicrosoft officeGood / ExcellentCustomer ServiceVerbal and written communication skillsOrganisation skills and ability to prioritise tasksMust be able to :Work independently and be self-motivatedBe an effective resource in a team environmentProvide knowledgeable, courteous and efficient serviceResponsible for maintaining thorough knowledge of the compnay's product, policies and proceduresAttention to detail and accuracy
N/A
Permanent
Apply nowThe CompanyOur client is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. They have won a reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join their award-winning team.The RoleThis role will suit an experienced Marketing Assistant or Marketing Executive who is results driven, organised and has had hands on marketing experience. This regional role requires someone who has a strong ability to communicate across multiple cultures and will be responsible for the ongoing coordination of marketing campaigns for the company throughout Asia. Responsibilities will include the localisation and translation of marketing assets for both consumer and trade across all channels. The role reports to the Director of Marketing for Asia Pacific and works closely with global teams based in Australia, the UK, Europe and the USA as well as the local sales team in Asia. Key Responsibilities: Deliver campaign materials and rollout based on campaign mix developed in consultation with the Director of Marketing APAC and other key stakeholders, including translations where requiredAct as the champion for Asia market campaigns (email, advertising, direct mail, venues, and internal communications) to ensure activity is running to message and is on-brand.Support Director of Marketing APAC in designing and implementing Asia marketing strategy Work closely with internal and external stakeholders to implement marketing activitiesTake a design-oriented perspective and maintain the integrity of the Silversea brandContribute meaningful ideas to the wider marketing and PR teams to drive revenue and new customer acquisition targetsContribute to an ongoing content program which will feed an email marketing strategy and social media calendarMaintain accurate budgets, campaign planners and critical path schedules for all projectsBe a first point of contact for Asia trade marketing co-ops; work closely with Director of Marketing APAC, and the sales team, to review, approve and implement the coopsReport on relevant marketing data and results, and create insights and strategies to improve conversion and continuous improvementBe the in-market lead for the local social media agency, to build up official online channels i.e. WeChatSupport Director of Marketing APAC in other marketing duties within the APAC region (e.g. support projects related to AUNZ markets or global initiatives) The PersonEssentialBachelor’s degree in Marketing or similar disciplineMinimum three years’ experience in a marketing team within the service industry (e.g. tourism, cruise, airline, hotel)Proven track record in campaign execution (brief to rollout) including email and social mediaExposure to a sales-oriented environment Proactive and ambitious, used to working in a fast-paced team environmentAbility to work independently and demonstrate initiativeStrong communication and stakeholder relationship skillsFluent Mandarin and English (written and spoken)DesirableExperience in working with luxury or premium brands is a big plusKnowledge of the travel industry.Knowledge of another Asian language
N/A
Permanent
Apply nowThe CompanyOur client is a word leading travel technology company and builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players run their operations and improve the travel experience.The RoleThe Senior Digital Media Performance Strategist is a High Value client-facing role managing customer relationships of the client portfolio in APAC. This role will derive and execute the clients’ digital media strategy and must have a strong understanding of Paid search, Programmatic, and paid social. As well as working closely with Clients and internal Amadeus Hospitality team to develop an in-depth understanding of the client’s property and marketplace to maximize returns and achieve the client’s goals.Work closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.The PersonWork closely with clients to develop marketing strategies across all paid media channels.Identify digital media campaign improvement opportunities and ensure all digital media best practices are being implemented.Keep track on all market insights for building strategies & campaign scalability.Work with Sales and Account management to ensure a holistic client management approach across the Amadeus products and eco-system. Identify upsell/cross-sell opportunities and pitch new products to existing & new clients.Work closely with the Analyst & Ad Operations Manager to ensure campaigns are running and continually ensure that campaigns are optimized to achieve client ROI/performance goals.Monitor online reporting platform and provide regular insights to clients based on campaign results.Work with graphic designers to manage creative ad development, as well as with the ad operations team to manage contract renewals.
Singapore
Permanent
Apply nowThe CompanyOur client is a family entertainment centre group looking for a Fun and Remarkable Group Digital Marketing Specialist / Manager to execute Digital Guest Strategy across various channels.The RoleBased in their Sydney office and reporting into the Group Chief Customer Officer, this role will execute DigitalMarketing tasks for the Group and support the Australia and New Zealand digital teams. The role also provides support for the company across the countries in which they operate. Medium travel is required Digital Guest AcquisitionCoordinate and organize external search agency’s work and deliverablesAlign country teams’ business priorities with agency’s tasksProvide clear and timely reportingDigital Guest EngagementSupport teams on execution of guest engagement strategiesUtilize the Group’s CRM systems and other platforms to enhance guest engagement touchpointsManager reports and analysisWebsitesSupport country teams onboarding and improvements for CMS utilisationLead in google analytics implementationManage content for their website/email and execute enhancementsOthersWork with group digital on implementation of new platformsCoordinate content and create training materials as neededThe PersonPassionate about the digital guest journey.Driven to deliver best service quality and Guest experience to create memorable moments for Guests, on all platforms, through all channels.Believe in partnering with internal and external teams to reach targets.Able to utilise new platforms, processes, and applications to enhance business goals.Have relevant experience in digital marketing systems and applications such as: CRM, marketing automation, mobile apps, website CMS and other similar systemsGood organization and communication skills with the ability to multi-task and juggle various projects at one timeResourceful and experience working independently is a plus If you think you’re ready to be part of the team, apply now!
Sydney
Permanent
Apply nowThe CompanyOur client is a leader in Hospitality Operations Software solutions with a 5,000 Hotels installed base in over 32 countries including top hotel chains. They build technology solutions that enable hotels to deliver the best guest experience. Cloud Platform includes optimization and automation solutions aimed at hotel operations. They aim to grow their presence in Australia/New Zealand and further increase their penetration in Australia, New Zealand and Pacific International Hotel chains.The RoleOur client is looking for a high-performing Sales Director in the hospitality market. The successful candidate will be required to meet and exceed customer acquisition and revenue growth objectives within assigned territories and accountsLead sales and sales strategy to meet sales & profitability objectivesDevelop and execute strategic plans to achieve sales and profitability targets, market and revenue growth and expand customer base in Australia, New Zealand and Pacific Further establish the company in large Australia, New Zealand & Pacific Island hotel chains – approved vendor status Manage own accounts directly, from lead to close Build and maintain strong, long-lasting customer relationships Partner with customers to understand their business needs and objectives Effectively communicate the value proposition through proposals and presentations Understand hospitality-specific landscapes and trends Reporting on forces that shift tactical budgets and strategic direction of accounts Manage a small sales team The PersonProven sales executive experience, meeting and exceeding targets, developing client-focused, differentiated & achievable solutionsAbility to communicate, present & influence all levels of the organization, including executive & C-level Proven ability to be a self-starter and the ability to drive the sales process within the respective regionExperience working within the Hospitality Industry Proven ability to articulate distinct aspects of solutions & services, as well as to position against competitors High energy passionate individual with a passion for new technology and its impact on hospitality operations Excellent negotiation, communication and presentation skillsPresentable and eloquent especially when it comes to speaking to prospectsVery sociable and able to network with hoteliers and channel partnersQuick to resolve any problems that come their way with good initiative & a positive attitude Well-connected within the hospitality industry Excellent interpersonal skills with effective and positive leadership qualitiesAutonomous - able to be self-sufficient and independentExcellent use of all MS Office applications and experience in SalesForce (CRM) is highly desirable
Sydney
Permanent
Apply nowOur client is a global leader in providing software and technology intelligence to the hospitality operations industry. Their platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom-line. These applications are fully customizable, multilingual, cloud-based and are offered as both stand-alone and bundled packages. With a global customer base across 40 countries their portfolio consists of some of the world’s most prestigious luxury hotel brands. Our client is looking for a high-performing Assistant Sales Director in the hospitality market with at least 7 years’ experience and reporting to the Senior Vice President. Duties and ResponsibilitiesDeveloping strategy, tactics, sales plans for the territory.Developing relationships with clients.Identifying and reporting on business opportunities in target markets.Representing the business at conferences, trade fairs and networking events.Maximising new business development opportunities.Set up sales projections.Understand all the prospects needs, problems or wantsIdentify decision makers and the decision-making process in allocated territories.Collaboratively work with the team to develop an account plan and strategy to maximise opportunities.Identify process bottlenecksIdentify buyer persona profiles.Follow sales process through leveraging sales techniques (Cultivating prospects, PowerPoint/Product demos in person and remote, proposal and contract process and closing the deal).Procure new and repeat business by monitoring contact with stakeholders in key markets.Maintain in-depth knowledge of the company product platform, industry trends, and competitive landscape.Contribute to product improvement and innovation based on the customer feedback collected.Act as an ambassador of the brand; network within the industry to spread awareness.Support and enhance an outstanding team oriented global culture.Support various business heads to achieve the desired growth for the regionThis is for you, if you possess the followingExcellent sales and negotiation skillsGood business senseA strong inclination towards technology.Are well connected in the industry.Initiative, drive and enthusiasmExcellent communication skillsGood planning and organisational skillsThe ability to work calmly under pressureA full driving licenceTechnical Competencies you’ll possess:Excellent Presentation Skills.Good knowledge of telemarketing and digital marketingGreat command of MS Office and awareness of other sales tools.Good time-management skillsGreat interpersonal and communication skillsProven record of successful deals closed will be beneficialThe knowledge, skills and ability to develop and implement strategies related to sales distribution.Strong business, communication and negotiation skills
Sydney
Permanent
Apply nowACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.
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Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals
Meet the team Join our teamAt ACI Academy, by listening to the needs of our industry peers and colleagues, we've crafted a series of training programmes designed to meet today's business challenges.We understand that staying relevant in the workplace and constantly upgrading your skills empowers you to choose your path to success!TRAINING FORMATSI...
Learn MoreAt ACI, we believe it's more than just helping candidates find a job, we understand that a career is a continuous journey and we want to be there every step of the way.All our consultants have worked in the Travel, Hospitality and/or Lifestyle industry, and are genuinely passionate not only about your future, but the ind...
Learn MoreWine Down Wednesdays is the best networking event for travel & hospitality folks to let your hair down and mingle with other cool people from the Travel and Hospitality Industry.This monthly event is organised by ACI and BizEventsAsia and supported by HSMAI (Hospitality Sales & Marketing Association International...
Learn MoreWe engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.
Tanya Jarman
Senior Marketing Manager, International - South Australian Tourism Commission
We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon
Patrick Andres
Managing Director, Asia Pacific - Rainmaker Asia Pacific
We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.
Frederick Wong
TrustYou, MD & VP Asia Pacific
We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.
Srun Paothawee
Team Leader - Talent Attraction, Amadeus Asia Limited
I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.
Herve Bellaiche
Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT
Best Cross-Border Recruitment HR Vendors of the Year 2018
Best Mobile Experience Asia Recruitment Awards 2017
Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
Best Recruitment of the Year HR Vendors of the Year 2018
Recruitment Agency Asia Recruitment Awards 2017
