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Digital Marketing Consultants (Cantonese Speaking) - Malaysia based x 50 vacancies

About The Job Are you interested to be part of our client's team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Digital Marketing Consultant to join our client's growing family. This position is open to Hong Kong natives. Your Mission As a Digital Marketing Consultant, you will be working with our Global Internet Leader Account to deliver happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats. You are also required to perform these job functions: Respond to customer support inquiries in accordance with training provided, standards and policies, including to supply diagnosis, resolution, and tracking of end user issues based on guidelines, documentation and scripts provided Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns Detect and understand the customer’s needs and objectives Be responsible for increasing spend, upsell and sustainability Handle a high volume of potential clients on a daily basis through phone call Who are we looking for? Possess at least Bachelor’s Degree in any field, preferably advertising or marketing Those with airline crew or aviation customer service experience are highly encourage to apply Excellent communication in Cantonese At least one year of experience in sales and has a genuine interest for online marketing Is analytical and has a logical mindset Has strong communicative skills and a flair for selling creative market solutions Works in an organized and structured manner Has experience within sales Is passionate about sales and has a genuine interest for online marketing Has a creative mindset and a good understanding of customer needs Willing to relocated to Kuala Lumpur, Malaysia Benefits Base salary MYR 9000 - 9500 depending on experience per month Allowance MYR 2000 per month Applicable Tax for the first 3 months is approximately 30% on basic salary and 8% from the 4th month onwards No accommodation provided, however 1st month hotel provided in Malaysia including 1 week quarantine and PCR test all borne by company Comprehensive Medical Care and Insurance Coverage Premium & Instagrammable Workspaces Engagement & Recognition Programs Strong Learning & Development plans for your growth and career acceleration Easy to locate area with direct access to public transport Enjoy flexible working arrangements Be coached and mentored by experts in your field

Hong Kong

Contract
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Director of Hotel Development (Manila)

The Company Our client is one of the world's largest and most dynamic hotel groups with multiple distinctive brands and more than 1,600 hotels in operation and under development worldwide. The Role This role will report into the Managing Director - Indochina based in Singapore. Purpose :- To achieve revenue and growth objectives by identifying and negotiating contracts which meet the established standards of the respective brands. To support the activities of the Business Unit, and indirectly APAC’s development team, in the achievement of their goals by providing financial analysis of development projects and preparing financial models and various other development documents for prospective hotels. CONSTITUENTS Hotel owners/investors Developers Hotel brokers/consultants Government Tourism Bodies Competitors Executive Committee INDICATORS OF SUCCESS 1. Achievement of goals for number of new hotels signed 2. Constituents’ satisfaction AREAS OF RESPONSIBILITIES Identifies, negotiates, and closes hotel contracts which meet the established standards for the respective hotel brands Participates in the development and implementation of strategies for acquiring management/franchise contracts for the region that are aligned with the organization’s strategic direction Generates leads through contacts with developers, lending institutions, independent hotel operators, hotel brokers, hotel consultants and Government tourism bodies. Determines interest by contacting leads, sending development packets Presents the group’s capabilities to prospective owners, developers, and investors by making on-site visits to the client and by hosting visits to the Business Unit Office. Gathers and analyses prescribed data to qualify prospective projects and presenting recommendations to development committee Creates high level strategy documents for the development department Ensures that potential agreements meet the Group’s Asia Pacific’s standards and requirements by evaluating opportunities and making appropriate recommendations Secures information on financial capabilities and limitations of owners/developers Qualifies properties based on potential financial return, quality of operations and location Obtains current feasibility study for prospective hotels, when available Conducts preliminary on-site evaluation Ensures all standards and legal compliance are met by working with Asia Pacific’s Legal and Finance departments Keeps current with industry trends by representing the group at industry events; promotes the group and enhances public recognition of the company and its brands by projecting a favourable image Corporate Planning Vision, concept planning and storyboarding – draft and final presentation Provides advice and recommendations on regional business direction Development, communication and monitoring of strategic objectives Assists in the preparation of Development team presentation (PowerPoint decks, brand collateral) materials for major investor conferences, internal meetings and owner presentations. Go to market strategy and competitor strategy monitoring Field, industry, and competitor research / benchmarking Monitoring and critique of existing strategy Special Projects Regional ad-hoc projects related to Development strategy across multiple departments The Person Communication skills Assures clarity of communications, employing reflective listening skills and facilitating the generation of options and action planning Presentation Demonstrates ability to maximize impact, maintain interest, and establish rapport with the audience when conveying information. Sales Skills Understands the features, functions and positioning of his/her product or service and is capable of closing business with customers by helping them recognize the value Radisson Hotel Group brings to the enterprise. Financial Analysis Uses analysis technology, methods, processes, and examine financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization’s financial performance. Research Skills Utilizes a variety of resources to complete a research assignment and be able to summarize and present your findings Position Specific Knowledge and Skills: Hotel development experience Analytical and financial management skills Must demonstrate excellent knowledge of spreadsheets and knowledge of databases

Manila

Permanent
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Director of Hotel Development (Jakarta)

The Company Our client is one of the world's largest and most dynamic hotel groups with multiple distinctive brands and more than 1,600 hotels in operation and under development worldwide. The Role This role will report into the Managing Director - Indochina based in Singapore. Purpose :- To achieve revenue and growth objectives by identifying and negotiating contracts which meet the established standards of the respective brands. To support the activities of the Business Unit, and indirectly APAC’s development team, in the achievement of their goals by providing financial analysis of development projects and preparing financial models and various other development documents for prospective hotels. CONSTITUENTS Hotel owners/investors Developers Hotel brokers/consultants Government Tourism Bodies Competitors Executive Committee INDICATORS OF SUCCESS 1. Achievement of goals for number of new hotels signed 2. Constituents’ satisfaction AREAS OF RESPONSIBILITIES Identifies, negotiates, and closes hotel contracts which meet the established standards for the respective hotel brands Participates in the development and implementation of strategies for acquiring management/franchise contracts for the region that are aligned with the organization’s strategic direction Generates leads through contacts with developers, lending institutions, independent hotel operators, hotel brokers, hotel consultants and Government tourism bodies. Determines interest by contacting leads, sending development packets Presents the group’s capabilities to prospective owners, developers, and investors by making on-site visits to the client and by hosting visits to the Business Unit Office. Gathers and analyses prescribed data to qualify prospective projects and presenting recommendations to development committee Creates high level strategy documents for the development department Ensures that potential agreements meet the Group’s Asia Pacific’s standards and requirements by evaluating opportunities and making appropriate recommendations Secures information on financial capabilities and limitations of owners/developers Qualifies properties based on potential financial return, quality of operations and location Obtains current feasibility study for prospective hotels, when available Conducts preliminary on-site evaluation Ensures all standards and legal compliance are met by working with Asia Pacific’s Legal and Finance departments Keeps current with industry trends by representing the group at industry events; promotes the group and enhances public recognition of the company and its brands by projecting a favourable image Corporate Planning Vision, concept planning and storyboarding – draft and final presentation Provides advice and recommendations on regional business direction Development, communication and monitoring of strategic objectives Assists in the preparation of Development team presentation (PowerPoint decks, brand collateral) materials for major investor conferences, internal meetings and owner presentations. Go to market strategy and competitor strategy monitoring Field, industry, and competitor research / benchmarking Monitoring and critique of existing strategy Special Projects Regional ad-hoc projects related to Development strategy across multiple departments The Person Communication skills Assures clarity of communications, employing reflective listening skills and facilitating the generation of options and action planning Presentation Demonstrates ability to maximize impact, maintain interest, and establish rapport with the audience when conveying information. Sales Skills Understands the features, functions and positioning of his/her product or service and is capable of closing business with customers by helping them recognize the value Radisson Hotel Group brings to the enterprise. Financial Analysis Uses analysis technology, methods, processes, and examine financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization’s financial performance. Research Skills Utilizes a variety of resources to complete a research assignment and be able to summarize and present your findings Position Specific Knowledge and Skills: Hotel development experience Analytical and financial management skills Must demonstrate excellent knowledge of spreadsheets and knowledge of databases

Jakarta

Permanent
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Director of Hotel Development (Thailand)

The Company Our client isone of the world's largest and most dynamic hotel groups with multiple distinctive brands and more than 1,600 hotels in operation and under development worldwide. The Role This role will report into the Managing Director - Indochina based in Singapore. Purpose :- To achieve Thailand’s revenue and growth objectives by identifying and negotiating contracts which meet the established standards of the respective brands. To support the activities of the Business Unit Thailand, and indirectly APAC’s development team, in the achievement of their goals by providing financial analysis of development projects and preparing financial models and various other development documents for prospective hotels. CONSTITUENTS Hotel owners/investors Developers Hotel brokers/consultants Government Tourism Bodies Competitors Executive Committee INDICATORS OF SUCCESS Achievement of goals for number of new hotels signed and Constituents’ satisfaction AREAS OF RESPONSIBILITIES Identifies, negotiates, and closes hotel contracts which meet the established standards for the respective hotel brands Participates in the development and implementation of strategies for acquiring management/franchise contracts for the region that are aligned with the organization’s strategic direction Generates leads through contacts with developers, lending institutions, independent hotel operators, hotel brokers, hotel consultants and Government tourism bodies. Determines interest by contacting leads, sending development packets Presents the group’s capabilities to prospective owners, developers, and investors by making on-site visits to the client and by hosting visits to the Business Unit Thailand’s Office. Gathers and analyses prescribed data to qualify prospective projects and presenting recommendations to development committee Creates high level strategy documents for the development department Ensures that potential agreements meet the Group’s Asia Pacific’s standards and requirements by evaluating opportunities and making appropriate recommendations Secures information on financial capabilities and limitations of owners/developers Qualifies properties based on potential financial return, quality of operations and location Obtains current feasibility study for prospective hotels, when available Conducts preliminary on-site evaluation Ensures all standards and legal compliance are met by working with Asia Pacific’s Legal and Finance departments Keeps current with industry trends by representing the group at industry events; promotes the group and enhances public recognition of the company and its brands by projecting a favourable image Corporate Planning Vision, concept planning and storyboarding – draft and final presentation Provides advice and recommendations on regional business direction Development, communication and monitoring of strategic objectives Assists in the preparation of Development team presentation (PowerPoint decks, brand collateral) materials for major investor conferences, internal meetings and owner presentations. Go to market strategy and competitor strategy monitoring Field, industry, and competitor research / benchmarking Monitoring and critique of existing strategy Special Projects Regional ad-hoc projects related to Development strategy across multiple departments The Person Communication skills Assures clarity of communications, employing reflective listening skills and facilitating the generation of options and action planning Presentation Demonstrates ability to maximize impact, maintain interest, and establish rapport with the audience when conveying information. Sales Skills Understands the features, functions and positioning of his/her product or service and is capable of closing business with customers by helping them recognize the value Radisson Hotel Group brings to the enterprise. Financial Analysis Uses analysis technology, methods, processes, and examine financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization’s financial performance. Research Skills Utilizes a variety of resources to complete a research assignment and be able to summarize and present your findings Position Specific Knowledge and Skills: Hotel development experience Analytical and financial management skills Must demonstrate excellent knowledge of spreadsheets and knowledge of databases

Bangkok

Permanent
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Director of Human Resources

The Company Inspired by technology and design, our client is an international leader in the affordable luxury market. Located in major cities throughout the world, our client is fast expanding. The Role This will be a stand alone role overseeing a staff strength of 70 to 100 employees. The Director of Human Resources will report directly to the property General Manager, and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. • Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts. The Person Bachelor’s degree in Business Administration, Human Resource Management or equivalent Must have at least 2 years’ experience in the same capacity in hotel industry Strong knowledge in local labour laws Strong leadership qualities to lead and motivate a team Excellent communication and presentation skills Highly meticulous with a strong attention to details A hands-on person, able to multi task and have and have good time management skills Ability to thrive in a dynamic environment Highly motivated with a strong 'can-do' attitude Have a vibrant personality

Singapore

Permanent
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Director of Operations & Administration

The Company Our client is a market leader in the retail beauty industry. Theybring the most prestigious and popular brands, together with their customers. Theirunique concept store experiences and sophisticated marketing includes in-store events and loyalty programs. The Role As a member of our senior management, he or she will be comfortable in a leadership role that demands clear communication and presentation skills. The Director of Operations and Administration will have both a day-to-day and ongoing impact on company operations, helping us to analyse, strategize, and grow our company. The Director of Operations may supervise high-level managers while reporting to the Chief Executive Officer. Acts as a strategic partner on the leadership team and works closely with the team to ensure they are meeting performance expectations Scope of Responsibilities (but not limited to): Provides advice and guidance to other employees Work autonomously while ensuring CEO expectations are readily met and exceeded. Defining, implementing and revising operational policies and guidelines for the organization Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs Liaising with departmental heads to develop financial plans and ensure company-wide compliance Developing and implementing human resources policies and Supporting strategic objectives Completing performance reviews in a prudent manner Delegating responsibilities to ensure staff members grow as capable participants Employing various initiatives to coach employees to optimize their capabilities. Ensuring compliance with laws and regulations Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals Overseeing marketing initiatives and implementing better business practices. Spearheading strategies to steer the company’s future in a positive direction. Oversee daily operations, while controlling and managing inventory and logistics Ensuring daily operations run smoothly and as efficiently as possible Controlling company costs and introducing tactical initiatives to address theft and other losses. Monitoring invoices, money handling procedures, accounting and bank processes. Preparing timely and accurate financial performance reports. The Person Desired Skills & Expertise: Prior experience in retail preferred but not essential Leadership skills, with steadfast resolve and personal integrity 8+ years’ experience in executive leadership positions managing multiple responsibilities Good communication skills, motivated and enthusiastic individual with the ability to work on his/her own as well as part of a team Superior knowledge of industry regulations and operational guidelines Demonstrated success innovating solutions to increase productivity and profitability. Experience with corporate governance. Proven negotiation skills. Experience is establishing departments Ability to understand new issues quickly and make wise decisions. Ability to inspire confidence and create trust. Ability to work under pressure, plan personal workload effectively and delegate.

Singapore

Permanent
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Recruitment Consultant

About Us Our mission is simple: we aim to be the best HR Solutions company by helping clients achieve success through talents. And we can only accomplish this mission by hiring our own exceptional people who share our values. When you join ACI, you become an integral part of changing the lives of working people across the industry we are passionate about, every single day. The Role As a Recruitment Consultant with ACI, you will have the flexibility and independence to excel, but at the same time be part of a team of consultants who are specialists in their niche markets. Your role will involve managing the recruitment process from beginning to end, providing an exceptional level of service to clients and candidates alike. We prefer Experienced Recruiters or a Sales-driven individual who can build senior level relationships with clients and candidates. Key Responsibilities: Identify business opportunities by speaking to clients and candidates as well as by keeping abreast of industry developments Exceed client expectations by building robust relationships and a detailed understanding of each client’s organisation and recruitment needs Manage client roles, including by writing and placing job ads and head hunting Source, select and match candidates with appropriate roles, ensuring only the highest quality candidates are put forward to clients Arrange interviews, ensuring candidates are fully briefed and providing regular communications and feedback Organise and attend meetings with prospective clients as well as developing existing relationships The Person You should enjoy and thrive working independently and be able to maximise the output from flexible working conditions At least five years' sales and or recruitment experience A commitment to exceeding client expectations, attracting top talent and achieving targets Ability to build a solid understanding of your clients’ needs and wider industry trends An entrepreneurial, organised and driven approach with excellent attention to detail

Hong Kong

Permanent
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Salary and employment trends

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.

Made Redundant in 2020

Experienced Paycuts in 2020

Hiring Managers Expect Further Retrenchments in 2021

Our dedicated team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals

Meet the team Join our team

What they say about us

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon

Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

Clients

Awards

GOLD WINNER

Best Cross-Border Recruitment HR Vendors of the Year 2018
GOLD WINNER

Best Mobile Experience Asia Recruitment Awards 2017
GOLD WINNER

Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
GRAND WINNER

Best Recruitment of the Year HR Vendors of the Year 2018
GRAND WINNER

Recruitment Agency Asia Recruitment Awards 2017

Hospitality

Aviation/ Airline

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Reliable HR solutions for the travel, hospitality & lifestyle industry

Digital Marketing Consultants (Cantonese Speaking) - Malaysia based x 50 vacancies

Director of Hotel Development (Manila)

Director of Hotel Development (Jakarta)

Director of Hotel Development (Thailand)

Director of Human Resources

Director of Operations & Administration

Digital Marketing Consultants (Cantonese Speaking) - Malaysia based x 50 vacancies

Recruitment Consultant

Recruitment Consultant

Digital Marketing Consultants (Cantonese Speaking) - Malaysia based x 50 vacancies

Regional Manager South East Asia

Recruitment Consultant

Salary and employment trends

Our dedicated team

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What they say about us

Clients

Awards

GOLD WINNER

GOLD WINNER

GOLD WINNER

GRAND WINNER

GRAND WINNER