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The CompanyOur client is the global market leader in the data benchmarking, analytics and marketplace insights for the global hospitality industry. The RoleThis role will report into the Regional Director (Singapore) and the office is located in Shinjuku, Tokyo.The Sales Manager will be responsible for creating, building and retaining relationships with hotel (individual & groups) and industry clients (e.g. brokers, consultants, destinations) across Japan. You are tasked with growing the engagement and value of the existing business book. Additionally, you will engage prospective clients to subscribe building revenue and a larger client base. This will be achieved through executing a sales plan of active market presence, proactive inquiry and various engagement activities. With an interest in their business success, you will adeptly identify opportunities to change business behaviours to the concept and value of benchmarking and or leveraging market insights. Your connection to industry will be recognized as a thought leader through your communications on market performance.Execute business strategy – retaining, growing engagement with existing subscribers and finding new clients which builds a larger client base that delivers greater revenue and data Teach the benefits of the concept of benchmarking and market intelligence tied to our product solution Present Benchmarking software to clients which is adapted for each client purpose Deliver compelling business proposals which are well researched, accurate and meet client needs Build relationships with clients across assigned regions, addressing needs and concerns in timely manner Provide business reviews, industry presentations to single clients or at industry eventsBuild a strong network of hotel representatives and relevant industry stakeholders via in person, media and electronic mediums Stay abreast of industry and economic news, trends and topics to aid market understanding and client interactions Participate in internal company projects as required Adhere to company policies and procedures Work closely with operational business teams (Product support, Data Operations, Finance, and others as needed) for a seamless customer experience Create and maintain accurate records regarding customer interactions Keep managers informed of client feedback received and how to best action for better future outcomes The PersonFluency in Japanese and English a must Prior experience in sales or a hospitality revenue management Experience using the Microsoft Office suite of applications (Excel, Outlook, and Word). Prior experience working within the hospitality industry desired or experience in selling SaaS Takes ownership of achieving business sales targets Builds rapport, understanding and adopts a consultative sales approach Ability to communicate written and oral with people at all levels within an organization including senior executives Ability to create long term relationships Able to negotiate with clients to achieve mutual objectives Ability to multi-task in a fast paced environment while prioritizing your workload Ability to manage and hit deadlines Ability to work well independently, while also contributing to a larger team as needed Ability to develop innovative solutions to client questions and concerns Ability to adapt to change in a high growth company
Japan
Permanent
Apply nowThe CompanyOur client is an internationally established multiple brand hotel group and is a market leader with plans to expand within the Asia Pacific region. The RoleEnsures that the outlet operational budget is strictly adhered to and all costs are strictly monitored/controlled. To execute menus and meet standard recipes (as per SOPs) which allows the restaurants to run at an acceptable food cost, thereby satisfying guest needs and expectations. Supervise the performance of the kitchen team members and take appropriate action to correct deficient conditions, behavior and work practices.Conduct daily shift briefings for kitchen team members in the absence of senior kitchen management. Assist the Head of Department with Team Member performance issues in compliance with resort policies and procedures. Assist the Head of Department with recruiting, managing, training and developing Team Members.§ Assist the Head of Department with setting departmental objectives, work schedules, budgets, policies, and procedures. Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements. Conduct monthly communication meetings, in the absence of the Head of Department, and produce minutes. Responsible to do the kitchen monthly inventory assisted by the team member in charge of his section. Assist the Director of Culinary in the creation and planning of menus and implement changes to continue to attract business. Able to assist with making changes that respond to the marketplace and to guest needs, both present and anticipated. Responsible for monitoring food quality and consistency to ensure that the food presented is of the highest standards. Supervise and monitor kitchen operations, working with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.§ Prepares training manual and conducts departmental service training in coordination with Learning and Development Manager. Establish minimum/maximum par stock for non-perishable products. Establish a monthly walk-through schedule with the Hygiene Manager. Create recipes using Procurement program. Participate in food tasting sessions. Ensure sufficient par levels for operation are always present. Have a good understanding of the Resort’s emergency procedures, security and fire regulations related to your department. Have knowledge of the department procedures and standards. Have knowledge of the Resort, its services, and facilities.Handle equipment, tools, keys and supplies in a proper way, kept in good working condition and regularly inspected, following instructions as directed. Report any hazardous issues. Carry out lost and found procedures. Ensure the standards of cleanliness and orderliness of all working areas. Liaise with the Chief Steward to ensure the highest standard of kitchen cleanliness is maintained, to seek feedback from all areas regarding the weekly walk-through and follow up closely to ensure that items are addressed in a timely and prompt manner. Liaise and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment. Check all machinery, ensure proper maintenance and usage of the equipment, and follow up with Engineering on work order forms. Misuse of equipment should be reported and disciplinary action should be taken. Attend monthly departmental meeting and communicate with the team. Follow up on projects assigned if any. Execute project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project. Conduct daily spot checks and monitor all food items ordered by the kitchen to ensure all items are utilized completely to avoid wastage. Work closely with receiving and stores to ensure that goods received are of the highest standard and meets resort specifications. Constantly assess freshness, presentation and temperature of food served. Ensure all equipment is hygienically stored in its designated area. Ensure that all perishable items are stored quickly and efficiently. Record and submit monthly On-the-Job Training hours to the Director of Culinary Maintains collaborative working relationships with Team Members, supervisors and managers. To continually improve product through obtaining feedback from guests. Uphold values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions. The Resort requires that you perform any task deemed necessary by the General Manager / Hotel Manager for the efficient running of the Culinary Department specifically and the Resort in general The PersonProfessional Certificate in a Culinary related field. Minimum of 4 years of relevant experience in the Culinary industry (resort or a free-standing restaurant) in a similar position, preferably in a reputable establishment or celebrity chef restaurant.Proficient in written and conversational English. Prior work experience in 5-star luxury resort. Accustomed to and comfortable with media exposure. Pre-opening experience Excellent communication skills Ability to thrive at work with essential components of service excellence such as team work, flexibility and responsibility. Ability to handle difficult situations in a professional manner. Ability to work non-shift duties. Creativity.
Maldives
Permanent
Apply nowThe CompanyOur client is an internationally established multiple brand hotel group and is a market leader with plans to expand within the Asia Pacific region. The RoleEnsures that the outlet operational budget is strictly adhered to and all costs are strictly monitored/controlled. To execute menus and meet standard recipes (as per SOPs) which allows the restaurants to run at an acceptable food cost, thereby satisfying guest needs and expectations. Supervise the performance of the kitchen team members and take appropriate action to correct deficient conditions, behavior and work practices.Conduct daily shift briefings for kitchen team members in the absence of senior kitchen management. Assist the Head of Department with Team Member performance issues in compliance with resort policies and procedures. Assist the Head of Department with recruiting, managing, training and developing Team Members.§ Assist the Head of Department with setting departmental objectives, work schedules, budgets, policies, and procedures. Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements. Conduct monthly communication meetings, in the absence of the Head of Department, and produce minutes. Responsible to do the kitchen monthly inventory assisted by the team member in charge of his section. Assist the Director of Culinary in the creation and planning of menus and implement changes to continue to attract business. Able to assist with making changes that respond to the marketplace and to guest needs, both present and anticipated. Responsible for monitoring food quality and consistency to ensure that the food presented is of the highest standards. Supervise and monitor kitchen operations, working with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.§ Prepares training manual and conducts departmental service training in coordination with Learning and Development Manager. Establish minimum/maximum par stock for non-perishable products. Establish a monthly walk-through schedule with the Hygiene Manager. Create recipes using Procurement program. Participate in food tasting sessions. Ensure sufficient par levels for operation are always present. Have a good understanding of the Resort’s emergency procedures, security and fire regulations related to your department. Have knowledge of the department procedures and standards. Have knowledge of the Resort, its services, and facilities.Handle equipment, tools, keys and supplies in a proper way, kept in good working condition and regularly inspected, following instructions as directed. Report any hazardous issues. Carry out lost and found procedures. Ensure the standards of cleanliness and orderliness of all working areas. Liaise with the Chief Steward to ensure the highest standard of kitchen cleanliness is maintained, to seek feedback from all areas regarding the weekly walk-through and follow up closely to ensure that items are addressed in a timely and prompt manner. Liaise and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment. Check all machinery, ensure proper maintenance and usage of the equipment, and follow up with Engineering on work order forms. Misuse of equipment should be reported and disciplinary action should be taken. Attend monthly departmental meeting and communicate with the team. Follow up on projects assigned if any. Execute project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project. Conduct daily spot checks and monitor all food items ordered by the kitchen to ensure all items are utilized completely to avoid wastage. Work closely with receiving and stores to ensure that goods received are of the highest standard and meets resort specifications. Constantly assess freshness, presentation and temperature of food served. Ensure all equipment is hygienically stored in its designated area. Ensure that all perishable items are stored quickly and efficiently. Record and submit monthly On-the-Job Training hours to the Director of Culinary Maintains collaborative working relationships with Team Members, supervisors and managers. To continually improve product through obtaining feedback from guests. Uphold values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions. The Resort requires that you perform any task deemed necessary by the General Manager / Hotel Manager for the efficient running of the Culinary Department specifically and the Resort in general The PersonProfessional Certificate in a Culinary related field. Minimum of 4 years of relevant experience in the Culinary industry (resort or a free-standing restaurant) in a similar position, preferably in a reputable establishment or celebrity chef restaurant.Proficient in written and conversational English. Prior work experience in 5-star luxury resort. Accustomed to and comfortable with media exposure. Pre-opening experience Excellent communication skills Ability to thrive at work with essential components of service excellence such as team work, flexibility and responsibility. Ability to handle difficult situations in a professional manner. Ability to work non-shift duties. Creativity.
Maldives
Permanent
Apply nowThe CompanyOur client is a leading travel and hospitality technology company looking for a Senior Account Executive. The RoleThe Senior Account Executive role is a combination of account management, retention and acquisition, managing large and higher value accounts that require support across multiple integrated products. This role requires the ability to communicate at the VP level in an organization with confident and articulate presentation skills. The Senior Account Executive requires good technical knowledge and high-level understanding of system integration. They work closely with the Product and Go To Market (GTM) teams in Hospitality to track customer requirements and with other vendors to ensure the account is supported such as PMS, Payment Processing etc.The company has been accredited as a great place to work with new office space and excellent benefits.Main Responsibilities·Acts as the primary point of contact and support for the assigned account, strategically and proactively across all product sets. Provide leadership with product capabilities and advocate for roadmap inclusions based on account requirements·Demonstrate working knowledge of areas including Business Intelligence, Placement, Web booking Engine, PMS, Channel Management, Google & Web Analytics, GDS and Digital Media, Email Marketing, Website Effectiveness, Sales Event Management and Service Optimization·Prepare quarterly 0strategic business reviews with the customer at property or corporate level to ensure that customer goals and expectations are being met and assist in applying the most beneficial Revenue Strategy·Annual Innovation meeting with senior level account representatives and senior product team to review account strategy and requirements ·Monthly work in progress call to provide an update on open items related to development and enhancements ·Ensure customer issues are resolved in a timely manner and all escalated matters are handled with a sense of urgency·Fully responsible for the renewal of all non-bundle products including any standalone business intelligence, consortia, GDS, Digital Media·Remaining up to date on Client/Competition/Agency/Industry business through trade publications, newspapers, and websites as well as assessing the potential impact of industry events/trends on the client’s business·Responsible for supporting the successful on-boarding and on-going delivery of services to assigned existing customer base. Work closely with the project team and review all major deliverables to ensure quality standards and expectations are metThe Person·Minimum Diploma in Hospitality Management or equivalent industry experience·Technical experience in distribution systems including CRS, PMS, CRM, Channel Management·Experience in a sales, revenue management, reservations capacity within the hospitality or travel industry preferred·Ability to persuade, influence and negotiate·Experience in Sales & Event Management for MICE as well as an understanding of Hotel Housekeeping, Reservations and Engineering main functions·Hospitality industry background or understands how a hotel operates, preferably in terms of Revenue Management·Experience handling large accounts
Melbourne
Permanent
Apply nowThe CompanyOur client is an internationally established multiple brand hotel group and is a market leader with plans to expand within the Asia Pacific region. The RoleThis is a Senior role in the hotel group to be based in Shanghai and will oversee a revenue team.The Senior Director – Asia Pacific is responsible for building and maintaining an effective centralised revenue center for Asia Pacific and is capable of delivering maximum revenues with minimal risks. The position is accountable for creating, developing, and maintaining the revenue management teams within the center, ensuring teams are equipped with skills and knowledge to maximize revenues, profit and market share. This role is accountable for driving an engaged and high performing team of cluster revenue managers through the execution of excellent leadership skills as well as driving commercial strategies and plans for the Centre to achieve business objectives. This incumbent is responsible for the hiring and development of the next generation of leadership, and demonstrates leadership that ensures all aspects of the commercial operation are aligned with the company's Strategic Priorities.Planning & OrganizingCreate annual plans for area initiatives and hotel activities to ensure aims and objectives are achieve and hotel schedules are realisticDirects the cluster revenue management teams to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenueRecommend, implement and monitor appropriate rate and availability activity responding to short, medium, and long term business needsDirect activities in the area of Revenue Management, Business Analysis, Business Operations and Development to ensure activities contribute to the overall success of the areaManage the budget allocated within company guidelinesManagement InformationDeliver effective business analysis and intelligence to the APAC Commercial Leadership, Regions and Hotels in order to develop understanding of the business trends and develop appropriate reactive and proactive initiativesEnsure accurate budget and forecast information are prepared on time and to correct standards and effectively communicates to sales and marketing to enable them to develop programs to deliver business to hotels in need periodsTrack impact of activities and communicate with the Sales and Marketing teams to drive future activityImplement systems and processes to monitor pricing policies and determine changes to drive performanceDevelop, implement and monitor the necessary business processes that deliver useful, accurate and relevant information for analysisOversee the development of systems and processes for extracting relevant management information from the keysystems in place (OnQ PM, OnQ R&I, IDeaS)Customer RelationshipsImplement and monitor processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales,marketing and distribution strategiesLiaise with other Centre Leadership, functional and regional leaders, Hotel Operations and General Managers to understand requirements and business needs from the revenue functionsAttend and contribute to meetings to deliver information, progress updates and participate in the development of future plans and strategiesEnsure hotels are kept up to date with system changes and developmentsExecuting for ResultsLead negotiations with 3rd party suppliers as and when necessaryWork closely in partnership with the Regional Commercial Teams, and in close collaboration with the respective Commercial heads in each of the APAC regions & Global Functional HeadsWork closely in partnership with Global Leadership Teams to ensure global initiatives are implemented and managed properly through to deliveryEnsure the regional commercial initiatives are planned adequately and managed properly through to deliveryLeading TeamsEnsure that effective processes are in place for the recruitment, induction, training and development of all people in the teamIdentify talents within the Centre and develop them for future increased responsibilitiesCreate training and succession plans for all senior positions and direct reportsBe a coach and mentor to the senior team membersDrive team performance through clearly focusing effort through objectives and targets. Set clear annual objectives for the Centre and each team member, and proactively manage performance to achieve these objectivesEnsure that performance is reviewed on a regular basis, recognize and celebrate successes, and refocus efforts where targets are missedAddress performance issues in a supportive, timely and decisive mannerEnsure that all people in the team are trained and equipped to excel in their rolesEnsure that appropriate skill trainings are available to all team members in conjunction with globaltraining programsProvide advice, guidance and direction to the team, communicate regularly and monitor performance in a thorough and timely mannerEnsure the team presents a cohesive, structure approach to their work and maximize revenue potential, whilst effectively applying the company's processes and systems.Create a culture that motivates and encourages team members to perform to the best of their ability,minimizing conflict when it occurs.Building Relationship and Using InfluenceDevelop and maintain excellent relationships with senior personnel across the companyDevelop strong relationships with key Commercial partners in the region to further strengthen the commercial performanceMaintain strategic alliances with Global Leadership and Revenue Management TeamsThe role will attend property visits, corporate meetings, budget & forecast reviews as requiredMaintain excellent relations and ensures coordination with the Commercial Services APAC team to enable collective effectiveness The PersonProven success in executive communications, multimedia communications strategy, creative content developmentSignificant work experience in roles including people management experienceProven strong people management experience in a large and complex team structureExtensive understanding of APAC markets in order to make recommendations on how to achieve the targetsDemonstrate big picture thinking and strategic planning capabilitiesExcellent communication skills; presentations, written and public speaking.Ability to direct collaboration among cross-functional teams including external resourcesAbility to analyze departmental financial data in order to make strategic and tactical decisionsLeads by example to resolve conflicts, introduce change and ensure collaboration amongst othersDemonstrates the highest standards of ethical behavior and absolute discretion with sensitive informationAbility to take initiative to identify, prioritize and implement actions required to achieve functional goalsStrong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem-solving skills in othersAbility to provide development and mentoring to othersBudget and management skillsAbility to work independently and manage the work of othersAbility to deliver performance feedback to subordinates to improve overall performanceAbility to motivate, drive and inspire team membersProven understanding of client business and category, including business plans and competitive environmentExperience working in multi-cultural or international settingsDemonstrate influencing and collaboration skillsKeen attention to detailFluency in spoken and written EnglishBachelor’s degree and/or 10+ years of experience in a multi-cultural or internal settingsMinimum of seven (7) years of managing enterprise-wide meeting and event related processes, activities, metrics, standards and supplier strategies to achieve business objectiveExcellent in Microsoft Outlook, MS Word, Excel and PowerPointStrong customer service and communication skills (verbal, written), while employing diplomacy with high-level executives and customers within the organization on a global scale.Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem.Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and driveExcellent time management and organizational skillsAbility to manage multiple priorities, work well under pressure and effectively handle concurrent demands to prioritize responsibilitiesAbility to work independently with minimal supervisionAbsolute discretion and confidentiality regarding sensitive information
Shanghai
Permanent
Apply nowThe CompanyOur client is a world recognised international luxury brand surrounded by the crystal blue waters of Bali, Indonesia.The resort will come with celebrated dining venues, a world-class lifestyle spa sanctuary, and activities for all generations with a wealth of luxuries and experiences to discover. The RoleUnderstand the complexities of the position and the hotel while building a rapport with the team and being perceived as a senior leader and mentorClosely monitor and manage day to day operations or all responsible departments with a clear focus on achieving all relevant goalsDevelop a clear understanding of the company processes to drive long term consistency and achieve goalsDriving excellence in guest service across all segmentsDriving and achieving revenue targets within his/her respective departmentsConsistently delivering brand standards at all guest touch pointsDevelop a positive rapport with all stakeholders based on a principle of trust and excellent communicationFoster a strong team culture and position herself/himself as a solid senor leader of the hotelLead QA audit and local government driven audits such as star certification in line with local regulations.Oversee partnerships with 3rdparty vendors / service providers The PersonEnergetic and purpose-led leadershipCultivator of a great workplacecultureAbility to build a highly effective and engaged teamAbility to influence, engage and inspire othersAbility to foster strong owner relations and build trustResilient with a positive can-do mindsetSelf-motivated and accountablePassion for guest service with understanding in F&BInnovatorAbility to adapt to a complex working environmentOperations background essentialResort operations background is essentialRooms division and F&B operations leadership experience
Bāli
Permanent
Apply nowThe CompanyOur client is an award-winning, global accommodation supplier working exclusively with the travel trade and is looking for a dynamic Business Development Manager to be the face of the company in Singapore who can help them build strong relationships with partners to grow existing and new business. The RoleThe right candidate will need to research and deliver a business development plan and grow the region with new partnerships whilst maintaining strong business relationships with existing partners. You will be in continuous contact with travel agents to promote the company, conduct training and obtain feedback to discuss internally. You will be trusted to take the lead, use initiative, and continue to building the brand. Extensive travel will be required within the sales area and attending conferences within Singapore and internationally.Key Tasks & Responsibilities;Promote company to educate partners on the full use of product and website.Overseeing sales pipeline within your region, ensuring that new business acquisition and existing account development targets are met/exceeded.Relationship building through proactive and regular interaction with travel agents – sales visits 3-4 times per week, regular follow up telephone calls, webinars, and email.Build strong product expertise and provide training & ongoing support to partners as required.Create an effective business development plan and strategy to drive growth for your dedicated region.Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales.Actively engage with partners to fully understand their business needs, identify, and build new business opportunities.Develop a strong business relationship with key decision makers and influencers to encourage them to partnership.Negotiate incentive plans for new or existing key accounts with volume growth potential.Represent the company at conferences and events.Accurately report and analyse weekly/monthly/yearly sales data to our customers and disseminate the required data internally.Be escalation point for partners from region on all sales related issues internally and externally for the partner.Provide feedback and advocacy on partner pain-points to internal teams. Find solutions as required to ensure smooth running of all interactions.Carry out ongoing analysis of key competitors, industry, and business trends.Build effective communications and relationships with colleagues from other offices and departments.Manage the administration of your expenses and reporting within a timely manner.Support the Head of Sales and other sales team members with any projects or tasks as directed.Be focused, proactive and have problem solving mindset to help partners and internal teams.The PersonTo be successful in this role, you will have a proven track record of managing a portfolio of travel clients and exceeding annual sales targets with experience in sales, account management and customer satisfaction.Desired Skills & Experience:Experience working with travel agencies within Singapore is essential.Minimum 2 years of experience of Business Development or Account Management.Knowledge of retail booking systems and tools highly desirable.Excellent verbal and written communication skills.Strong interpersonal skills and customer satisfaction mindset.Proficient using MS-Office tools, CRM tools and internet savvy.Good knowledge of Asia travel market.Excellent in research and analysis.
Singapore
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will report into the Product DirectorTo manage our products for effective sales and services by the Tour Consultants and Private Designers.To develop or review new product ranges according to company’s directions.Developing new itineraries or improving assisting itineraries.Costing and selling prices.Training and briefing to Tour consultants / private designers.To work with marketing In presenting the products’ USP in website, EDM and other marketing channels.For ad hoc tactical campaign or product adjustmentsTo organize and maintain the product bank.To maintain relationships with the suppliers.To organize educational trips.To assist the product managers for analysis requirements.To work with marketing for any product launches.To assist in any other product related work on ad hoc basis when required. The PersonStrong Travel interests and experiences.Knowledge of sophisticated Travel requirements.Creative.Detailed oriented and good organizational skill.Project management skills.Past Travel related job preferred.
Singapore
Permanent
Apply nowThe Companyour client is a leading travel service provider with over 50 years history, with a wealth of experience and expertise in providing a full range of travel products. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, backed by expert teams in a host of key locations.Over the years, we have established strong, lasting relationships with multiple suppliers and business partners – helping us obtain the best possible rates and superb support for tours. Throughout, we have adapted to changes, responding to market demands by developing our staff and adopting advanced technologies – and we continue doing so. If you are someone who could manage changing challenges, this could be a good opportunity for you.The RoleTo provide strong leadership and management of Asia’s operations focusing in particular on change initiatives to improve operational efficiency and profitability;This role will work with Asia Management and other regional leaders to ensure compliance with all our clients policies and internal controls, provide direct or indirect management oversight for its teams across the region;To be responsible for managing operational aspects of a land operator business;Managing Operation, Quotation, Hotel Reservation teams across Asia offices;To drive business optimization through implementing end-to-end business processes and drawing upon best practices from within the region and elsewhere within the Group, as well as providing strong people leadership for a growing team;Key responsibilities include; business operations, reporting & measurement, defining and implementing policies and processes, planning and budgeting, working closely within Asia to drive optimal resourcing and revenue strategies for the business, and partnering with the Sales teams to implement constructive strategies to retain existing business and grow revenue and profitability;Provide support to the Asia Sales team to build a strong Company Culture within, with a business model and team in place that is able to provide longer term sustainable, profitable growth;To perform human resource objective by recruiting, orienting, training, coaching, and disciplining employees within the unit;Meeting forecasting cost requirements; preparing annual budget, reviewing office budget from time to time;Accomplishes sales and organization mission by completing related results as needed.The PersonBachelor's degree in Business or equivalent, MBA would be advantageous.At least 15 years of increasingly diverse or complex experience, of which 10 years at management level.Experience in logistic and/or travel industry is preferred.Strong track record in developing and managing organization's operations to meet business objectives and strategies.Ability to explore, understand and integrate complicated business processes, financial metrics, and organizational systems and structures.Demonstrated strategic thinking and leadership ability.Possesses the ability to work cross-functional, team oriented and collaborative, yet can also provide individual contributor value.Demonstrated understanding of a P&L and the financial complexities of a global travel/land operator industry.Proven influence without authority skills; demonstrated ability to negotiate and give feedback upwards and across the organization.Strong judgment and decision-making skills.Deep knowledge of backend operational systems and inherent integration complexities.Ability to holistically evaluate processes to determine necessity for short-term fixes vs. long-term investments.Demonstrated ability to effectively interact and adapt across country/cultural boundaries.Outstanding people leadership skills – a track record in attracting, developing, coaching, nurturing and retaining talent.Excellent interpersonal and communication skills, both written and verbal.Fluent spoken and written English and Chinese/Mandarin.
Hong Kong
Permanent
Apply nowThe CompanyOur client is an award-winning, global accommodation supplier working exclusively with the travel trade and is looking for a dynamic Business Development Manager to be the face of the company in Singapore who can help them build strong relationships with partners to grow existing and new business. The RoleThe right candidate will need to research and deliver a business development plan and grow the region with new partnerships whilst maintaining strong business relationships with existing partners. You will be in continuous contact with travel agents to promote the company, conduct training and obtain feedback to discuss internally. You will be trusted to take the lead, use initiative, and continue to building the brand. Extensive travel will be required within the sales area and attending conferences within Singapore and internationally.Key Tasks & Responsibilities;Promote company to educate partners on the full use of product and website.Overseeing sales pipeline within your region, ensuring that new business acquisition and existing account development targets are met/exceeded.Relationship building through proactive and regular interaction with travel agents – sales visits 3-4 times per week, regular follow up telephone calls, webinars, and email.Build strong product expertise and provide training & ongoing support to partners as required.Create an effective business development plan and strategy to drive growth for your dedicated region.Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales.Actively engage with partners to fully understand their business needs, identify, and build new business opportunities.Develop a strong business relationship with key decision makers and influencers to encourage them to partnership.Negotiate incentive plans for new or existing key accounts with volume growth potential.Represent the company at conferences and events.Accurately report and analyse weekly/monthly/yearly sales data to our customers and disseminate the required data internally.Be escalation point for partners from region on all sales related issues internally and externally for the partner.Provide feedback and advocacy on partner pain-points to internal teams. Find solutions as required to ensure smooth running of all interactions.Carry out ongoing analysis of key competitors, industry, and business trends.Build effective communications and relationships with colleagues from other offices and departments.Manage the administration of your expenses and reporting within a timely manner.Support the Head of Sales and other sales team members with any projects or tasks as directed.Be focused, proactive and have problem solving mindset to help partners and internal teams.The PersonTo be successful in this role, you will have a proven track record of managing a portfolio of travel clients and exceeding annual sales targets with experience in sales, account management and customer satisfaction.Desired Skills & Experience:Experience working with travel agencies within Singapore is essential.Minimum 2 years of experience of Business Development or Account Management.Knowledge of retail booking systems and tools highly desirable.Excellent verbal and written communication skills.Strong interpersonal skills and customer satisfaction mindset.Proficient using MS-Office tools, CRM tools and internet savvy.Good knowledge of Asia travel market.Excellent in research and analysis.
Singapore
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible.The RoleMain FocusTo clinch bookings from enquiries from all sources; service the clients and handle tour operations of the bookingsRESPONSIBILITYTo handle all enquiries from all different sources with the aim of clinching the bookings;To service the clients after the bookings according to company’s SOP to ensure the required standard of service;To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team.SECONDARY RESPONSIBILITYAssist in any marketing activities required.The PersonExperience in Travel agency preferred;Passion for travel & travel knowledge;Sales oriented;People & service skill;Team spiritEMPLOYER VALUESPotential for high incentivesGood remuneration among the industryPride in being among the best in Travel industry;Commitment to People Development;Opportunity to travel to exciting locationsOpportunity to travel at heavily discounted price
Hong Kong
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible.The RoleMain FocusTo clinch bookings from enquiries from all sources; service the clients and handle tour operations of the bookingsRESPONSIBILITYTo handle all enquiries from all different sources with the aim of clinching the bookings;To service the clients after the bookings according to company’s SOP to ensure the required standard of service;To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team. SECONDARY RESPONSIBILITYAssist in any marketing activities required.The PersonExperience in Travel agency preferred;Passion for travel & travel knowledge;Sales oriented;People & service skill;Team spirit EMPLOYER VALUESPotential for high incentivesGood remuneration among the industryPride in being among the best in Travel industry;Commitment to People Development;Opportunity to travel to exciting locationsOpportunity to travel at heavily discounted price
Singapore
Permanent
Apply nowThe CompanyOur client have decades of experience designing tours to unique destinations once thought inaccessible, long before they were noticed by the rest of the world. They take great pride in having a deep understanding of travellers’ needs and desires, showing them a side of Asia they would never have been able to explore on their own whilst connecting them to the best of what the world has to offer.The RoleRole Purpose:To Direct and manage the company’s market and brand position through building and leading the marketing’s team activities.Responsibilities & activities:- Strategy & planning:Understanding company’s direction and set the strategic marketing direction and market positioning.Plan and manage the marketing activities and budget accordingly.BrandingManage the company’s brand according to the market positioning.- DigitalManage the company’s SEO / SEM / Social.Manage our website with the product Team.Build our Digital content.- Customer relationshipBuilding and managing our CRM system.Working with Product Team for our product on EDMs and Tactical promotion- Off-lineWorking through local marketing resources - For Business Development through Collaboration and eventsPR- AnalysisRegular and ad hoc reports to track and re-direct our marketing efforts The PersonGood experiences and results in marketing management, preferrable in high-end service organizations.Collaborative skills.Good analytical skills.
Hong Kong
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will report into the Product DirectorTo manage our products for effective sales and services by the Tour Consultants and Private Designers.To develop or review new product ranges according to company’s directions.Developing new itineraries or improving assisting itineraries.Costing and selling prices.Training and briefing to Tour consultants / private designers.To work with marketing In presenting the products’ USP in website, EDM and other marketing channels.For ad hoc tactical campaign or product adjustmentsTo organize and maintain the product bank.To maintain relationships with the suppliers.To organize educational trips.To assist the product managers for analysis requirements.To work with marketing for any product launches.To assist in any other product related work on ad hoc basis when required. The PersonStrong Travel interests and experiences.Knowledge of sophisticated Travel requirements.Creative.Detailed oriented and good organizational skill.Project management skills.Past Travel related job preferred.
Singapore
Permanent
Apply nowThe CompanyOur client is an elite tailor-made holidays and luxury travel expert in designing tours, paving the way to unique destinations that were once thought inaccessible. The RoleThis role will be based in Singapore.Main FocusTo clinch bookings from enquiries from all sources; service the clients and handle tour operations of the bookingsRESPONSIBILITYTo handle all enquiries from all different sources with the aim of clinching the bookings;To service the clients after the bookings according to company’s SOP to ensure the required standard of service;To handle all aspects of the tour operations in accordance of with the company’s SOP so as to facilitate Finance operation and other statistical analysis required;To follow-up after the clients return from the tour to gather feedback and practice where next call. Feedback should be organized and relay to product team.SECONDARY RESPONSIBILITYAssist in any marketing activities required.REPORTING RELATIONSHIPSReport to Travel Manager The PersonExperience in Travel agency preferred;Passion for travel & travel knowledge;Sales oriented;People & service skill;Team spiritEMPLOYER VALUESPotential for high incentivesGood remuneration among the industryPride in being among the best in Travel industry;Commitment to People Development;Opportunity to travel to exciting locationsOpportunity to travel at heavily discounted price
Singapore
Permanent
Apply nowThe CompanyOur client is the global market leader in the data benchmarking, analytics and marketplace insights for the global hospitality industry. The RoleThis role will report into the Regional Director (Singapore) and the office is located in Shinjuku, Tokyo.The Sales Manager will be responsible for creating, building and retaining relationships with hotel (individual & groups) and industry clients (e.g. brokers, consultants, destinations) across Japan. You are tasked with growing the engagement and value of the existing business book. Additionally, you will engage prospective clients to subscribe building revenue and a larger client base. This will be achieved through executing a sales plan of active market presence, proactive inquiry and various engagement activities. With an interest in their business success, you will adeptly identify opportunities to change business behaviours to the concept and value of benchmarking and or leveraging market insights. Your connection to industry will be recognized as a thought leader through your communications on market performance.Execute business strategy – retaining, growing engagement with existing subscribers and finding new clients which builds a larger client base that delivers greater revenue and data Teach the benefits of the concept of benchmarking and market intelligence tied to our product solution Present Benchmarking software to clients which is adapted for each client purpose Deliver compelling business proposals which are well researched, accurate and meet client needs Build relationships with clients across assigned regions, addressing needs and concerns in timely manner Provide business reviews, industry presentations to single clients or at industry eventsBuild a strong network of hotel representatives and relevant industry stakeholders via in person, media and electronic mediums Stay abreast of industry and economic news, trends and topics to aid market understanding and client interactions Participate in internal company projects as required Adhere to company policies and procedures Work closely with operational business teams (Product support, Data Operations, Finance, and others as needed) for a seamless customer experience Create and maintain accurate records regarding customer interactions Keep managers informed of client feedback received and how to best action for better future outcomes The PersonFluency in Japanese and English a must Prior experience in sales or a hospitality revenue management Experience using the Microsoft Office suite of applications (Excel, Outlook, and Word). Prior experience working within the hospitality industry desired or experience in selling SaaS Takes ownership of achieving business sales targets Builds rapport, understanding and adopts a consultative sales approach Ability to communicate written and oral with people at all levels within an organization including senior executives Ability to create long term relationships Able to negotiate with clients to achieve mutual objectives Ability to multi-task in a fast paced environment while prioritizing your workload Ability to manage and hit deadlines Ability to work well independently, while also contributing to a larger team as needed Ability to develop innovative solutions to client questions and concerns Ability to adapt to change in a high growth company
Japan
Permanent
Apply nowThe CompanyOur client is a leading travel and hospitality technology company looking for a Senior Account Executive. The RoleThe Senior Account Executive role is a combination of account management, retention and acquisition, managing large and higher value accounts that require support across multiple integrated products. This role requires the ability to communicate at the VP level in an organization with confident and articulate presentation skills. The Senior Account Executive requires good technical knowledge and high-level understanding of system integration. They work closely with the Product and Go To Market (GTM) teams in Hospitality to track customer requirements and with other vendors to ensure the account is supported such as PMS, Payment Processing etc.The company has been accredited as a great place to work with new office space and excellent benefits.Main Responsibilities·Acts as the primary point of contact and support for the assigned account, strategically and proactively across all product sets. Provide leadership with product capabilities and advocate for roadmap inclusions based on account requirements·Demonstrate working knowledge of areas including Business Intelligence, Placement, Web booking Engine, PMS, Channel Management, Google & Web Analytics, GDS and Digital Media, Email Marketing, Website Effectiveness, Sales Event Management and Service Optimization·Prepare quarterly 0strategic business reviews with the customer at property or corporate level to ensure that customer goals and expectations are being met and assist in applying the most beneficial Revenue Strategy·Annual Innovation meeting with senior level account representatives and senior product team to review account strategy and requirements ·Monthly work in progress call to provide an update on open items related to development and enhancements ·Ensure customer issues are resolved in a timely manner and all escalated matters are handled with a sense of urgency·Fully responsible for the renewal of all non-bundle products including any standalone business intelligence, consortia, GDS, Digital Media·Remaining up to date on Client/Competition/Agency/Industry business through trade publications, newspapers, and websites as well as assessing the potential impact of industry events/trends on the client’s business·Responsible for supporting the successful on-boarding and on-going delivery of services to assigned existing customer base. Work closely with the project team and review all major deliverables to ensure quality standards and expectations are metThe Person·Minimum Diploma in Hospitality Management or equivalent industry experience·Technical experience in distribution systems including CRS, PMS, CRM, Channel Management·Experience in a sales, revenue management, reservations capacity within the hospitality or travel industry preferred·Ability to persuade, influence and negotiate·Experience in Sales & Event Management for MICE as well as an understanding of Hotel Housekeeping, Reservations and Engineering main functions·Hospitality industry background or understands how a hotel operates, preferably in terms of Revenue Management·Experience handling large accounts
Melbourne
Permanent
Apply nowThe CompanyOur client is a leader at the forefront of technology in the hospitality industry. They have sourced inspiration by forging close partnerships with best-in-class hoteliers, resulting in a comprehensive suite of integrated hospitality operations management products. The RoleBuild client relationship ensuring key hotel team members are actively engaged and effectively implementing optimal strategies, analysis, controls, and best practices.Analyse and identify major revenue, visibility, and conversion optimization actions in order to maximize on all possible opportunities and minimize any risks for your clients.Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity.Increase the key accounts portfolio performances.Coordinate the client’s needs with the internal departments (Project mode)Maximise client’s retention through results increase and strong relationships with decision makers and users.Bring clients the expertise on products and solutions of the company.Inform and propose new products and solutions to customers.Responsible for contract and conditions associated. The PersonExperience in revenue management, Hotel Tech providers, sales or providing services and solutions to hotels.Work in account management for minimum 5 years.Knowledge of hotel distribution ecosystem.Computer efficiency in Excel, MS Word, PowerPoint, Salesforce.Strong communication skills.Strategic thinker able to prioritise and manage time effectively.Japanese Native Speaker plus Fluent English.
Japan
Permanent
Apply nowThe CompanyOur client is a leader at the foreront of technology in the hospitality industry. They have sourced inspiration by forging close partnerships with best-in-class hoteliers, resulting in a comprehensive suite of integrated hospitality operations management products.The RoleTo be the vanguard of the company’s sales effort.Ensure the maintenance of good business relationships with key clients, deepen software solutions offering to all International Chain Hotels and develop new business opportunities within the hotel industry in VietnamDeepen the channels and enhance the management processes for all products.Spearhead the growth & development of the company’s business by representing the company at the highest level.Lead and manage the business profitably.Executes a plan which will generate more revenue from existing clients as well as develop new clients. The PersonExperience in the hospitality industry with knowledge of hotel operations.A Hunter with an outgoing personality and like networking/socializing events with hoteliersKnow the Vietnam market well and have sufficient contacts (owners/Channel Partners/System Integrators/Hotel senior management team and Chains Management companies) to go afterHandle the entire sales process from prospect to closing of the deal.Understand hotel technologies and able to pick up new technologies fairly fastNumbers driven and is solely focused on achieving the revenue and profit targets on overall accountsGood client relationship management skills to ensure continuous maintenance of client relationship even after sales is completed
Vietnam
Permanent
Apply nowThe CompanyOur client is a leader at the foreront of technology in the hospitality industry. They have sourced inspiration by forging close partnerships with best-in-class hoteliers, resulting in a comprehensive suite of integrated hospitality operations management products.The RoleLead a team of Account Managers with the support, to retain customers and increase share of wallet, and to meet or exceed targets within existing portfolio. Enhance product knowledge internally, expand product suitability, increase product adoption and revenue.Work closely with the various department heads to achieve targets. Forecast renewal and new sales pipeline. Expand and maintain relationships with strategically important and key customers. Lead the team in assessing, clarifying, and validating market needs on a regular basis to identify regional product development needs. Maintain Centre of Excellence for Sales and Account Management internal processes and work with global counterparts to ensure alignment. Create cross-functional engagements and understandings with necessary functions, to align processes and initiatives that facilitate smooth achievement of key account management objectives. Motivate and support team members to meet their sales goals and professional development goals. Drive teamwork and collaboration, while developing the skillsets of team members for future growth.The PersonProven track record to build C level and senior executive relationships with clients. Established C-level/executive relationships is an advantageOperational savvy and client management experience is key Seasoned professional in enterprise Sales with a technology company Solid experience and exposure to Account Management Strong analytical skills Solid negotiator and facilitator Excellent written and verbal communication skills Bachelor's degree or equivalentMinimum 15 years of experience in sales and account management, consulting, working for a software vendor and/or in the travel industry 8 years management/supervisory experience preferred
Singapore
Permanent
Apply nowThe CompanyOur client is a leader at the foreront of technology in the hospitality industry. They have sourced inspiration by forging close partnerships with best-in-class hoteliers, resulting in a comprehensive suite of integrated hospitality operations management products.The RoleLead a team of Sales Directors and Managers with the support, to drive customer acquistiionTo be the vanguard of the company’s sales effort.Work closely with the various department heads to achieve targets. Forecast renewal and new sales pipeline. Expand and maintain relationships with strategically important and key customers. Lead the team in assessing, clarifying, and validating market needs on a regular basis to identify regional product development needs. Maintain Centre of Excellence for Sales and Account Management internal processes and work with global counterparts to ensure alignment. Motivate and support team members to meet their sales goals and professional development goals. Drive teamwork and collaboration, while developing the skillsets of team members for future growth.Deepen the channels and enhance the management processes for all products.Spearhead the growth & development of the company’s business by representing the company at the highest level.Lead and manage the business profitably. The PersonProven track record to build C level and senior executive relationships with clients. Established C-level/executive relationships is an advantageOperational savvy and client management experience is key Seasoned professional in enterprise Sales with a technology company Strong analytical skills Solid negotiator and facilitator Excellent written and verbal communication skills Bachelor's degree or equivalentMinimum 15 years of experience in sales and account management, consulting, working for a software vendor and/or in the travel industry 8 years management/supervisory experience preferred
Singapore
Permanent
Apply nowACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.
Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.
Read MoreHiring Managers Expect New Headcounts n 2023
Candidates expecting to change jobs in 2023
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Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals
Meet the team Join our teamAt ACI Academy, by listening to the needs of our industry peers and colleagues, we've crafted a series of training programmes designed to meet today's business challenges.We understand that staying relevant in the workplace and constantly upgrading your skills empowers you to choose your path to success!TRAINING FORMATSI...
Learn MoreAt ACI, we believe it's more than just helping candidates find a job, we understand that a career is a continuous journey and we want to be there every step of the way.All our consultants have worked in the Travel, Hospitality and/or Lifestyle industry, and are genuinely passionate not only about your future, but the ind...
Learn MoreWine Down Wednesdays is the best networking event for travel & hospitality folks to let your hair down and mingle with other cool people from the Travel and Hospitality Industry.This monthly event is organised by ACI and BizEventsAsia and supported by HSMAI (Hospitality Sales & Marketing Association International...
Learn MoreWe engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.
Tanya Jarman
Senior Marketing Manager, International - South Australian Tourism Commission
We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon
Patrick Andres
Managing Director, Asia Pacific - Rainmaker Asia Pacific
We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.
Frederick Wong
TrustYou, MD & VP Asia Pacific
We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.
Srun Paothawee
Team Leader - Talent Attraction, Amadeus Asia Limited
I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.
Herve Bellaiche
Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT
Best Cross-Border Recruitment HR Vendors of the Year 2018
Best Mobile Experience Asia Recruitment Awards 2017
Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
Best Recruitment of the Year HR Vendors of the Year 2018
Recruitment Agency Asia Recruitment Awards 2017
