Senior Director (Revenue Center - Asia Pacific)
The CompanyOur client is an internationally established multiple brand hotel group and is a market leader with plans to expand within the Asia Pacific region.
The RoleThis is a Senior role in the hotel group to be based in Shanghai and will oversee a revenue team.The Senior Director – Asia Pacific is responsible for building and maintaining an effective centralised revenue center for Asia Pacific and is capable of delivering maximum revenues with minimal risks. The position is accountable for creating, developing, and maintaining the revenue management teams within the center, ensuring teams are equipped with skills and knowledge to maximize revenues, profit and market share. This role is accountable for driving an engaged and high performing team of cluster revenue managers through the execution of excellent leadership skills as well as driving commercial strategies and plans for the Centre to achieve business objectives. This incumbent is responsible for the hiring and development of the next generation of leadership, and demonstrates leadership that ensures all aspects of the commercial operation are aligned with the company's Strategic Priorities.Planning & OrganizingCreate annual plans for area initiatives and hotel activities to ensure aims and objectives are achieve and hotel schedules are realisticDirects the cluster revenue management teams to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenueRecommend, implement and monitor appropriate rate and availability activity responding to short, medium, and long term business needsDirect activities in the area of Revenue Management, Business Analysis, Business Operations and Development to ensure activities contribute to the overall success of the areaManage the budget allocated within company guidelinesManagement InformationDeliver effective business analysis and intelligence to the APAC Commercial Leadership, Regions and Hotels in order to develop understanding of the business trends and develop appropriate reactive and proactive initiativesEnsure accurate budget and forecast information are prepared on time and to correct standards and effectively communicates to sales and marketing to enable them to develop programs to deliver business to hotels in need periodsTrack impact of activities and communicate with the Sales and Marketing teams to drive future activityImplement systems and processes to monitor pricing policies and determine changes to drive performanceDevelop, implement and monitor the necessary business processes that deliver useful, accurate and relevant information for analysisOversee the development of systems and processes for extracting relevant management information from the keysystems in place (OnQ PM, OnQ R&I, IDeaS)Customer RelationshipsImplement and monitor processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales,marketing and distribution strategiesLiaise with other Centre Leadership, functional and regional leaders, Hotel Operations and General Managers to understand requirements and business needs from the revenue functionsAttend and contribute to meetings to deliver information, progress updates and participate in the development of future plans and strategiesEnsure hotels are kept up to date with system changes and developmentsExecuting for ResultsLead negotiations with 3rd party suppliers as and when necessaryWork closely in partnership with the Regional Commercial Teams, and in close collaboration with the respective Commercial heads in each of the APAC regions & Global Functional HeadsWork closely in partnership with Global Leadership Teams to ensure global initiatives are implemented and managed properly through to deliveryEnsure the regional commercial initiatives are planned adequately and managed properly through to deliveryLeading TeamsEnsure that effective processes are in place for the recruitment, induction, training and development of all people in the teamIdentify talents within the Centre and develop them for future increased responsibilitiesCreate training and succession plans for all senior positions and direct reportsBe a coach and mentor to the senior team membersDrive team performance through clearly focusing effort through objectives and targets. Set clear annual objectives for the Centre and each team member, and proactively manage performance to achieve these objectivesEnsure that performance is reviewed on a regular basis, recognize and celebrate successes, and refocus efforts where targets are missedAddress performance issues in a supportive, timely and decisive mannerEnsure that all people in the team are trained and equipped to excel in their rolesEnsure that appropriate skill trainings are available to all team members in conjunction with globaltraining programsProvide advice, guidance and direction to the team, communicate regularly and monitor performance in a thorough and timely mannerEnsure the team presents a cohesive, structure approach to their work and maximize revenue potential, whilst effectively applying the company's processes and systems.Create a culture that motivates and encourages team members to perform to the best of their ability,minimizing conflict when it occurs.Building Relationship and Using InfluenceDevelop and maintain excellent relationships with senior personnel across the companyDevelop strong relationships with key Commercial partners in the region to further strengthen the commercial performanceMaintain strategic alliances with Global Leadership and Revenue Management TeamsThe role will attend property visits, corporate meetings, budget & forecast reviews as requiredMaintain excellent relations and ensures coordination with the Commercial Services APAC team to enable collective effectiveness
The PersonProven success in executive communications, multimedia communications strategy, creative content developmentSignificant work experience in roles including people management experienceProven strong people management experience in a large and complex team structureExtensive understanding of APAC markets in order to make recommendations on how to achieve the targetsDemonstrate big picture thinking and strategic planning capabilitiesExcellent communication skills; presentations, written and public speaking.Ability to direct collaboration among cross-functional teams including external resourcesAbility to analyze departmental financial data in order to make strategic and tactical decisionsLeads by example to resolve conflicts, introduce change and ensure collaboration amongst othersDemonstrates the highest standards of ethical behavior and absolute discretion with sensitive informationAbility to take initiative to identify, prioritize and implement actions required to achieve functional goalsStrong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem-solving skills in othersAbility to provide development and mentoring to othersBudget and management skillsAbility to work independently and manage the work of othersAbility to deliver performance feedback to subordinates to improve overall performanceAbility to motivate, drive and inspire team membersProven understanding of client business and category, including business plans and competitive environmentExperience working in multi-cultural or international settingsDemonstrate influencing and collaboration skillsKeen attention to detailFluency in spoken and written EnglishBachelor’s degree and/or 10+ years of experience in a multi-cultural or internal settingsMinimum of seven (7) years of managing enterprise-wide meeting and event related processes, activities, metrics, standards and supplier strategies to achieve business objectiveExcellent in Microsoft Outlook, MS Word, Excel and PowerPointStrong customer service and communication skills (verbal, written), while employing diplomacy with high-level executives and customers within the organization on a global scale.Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem.Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and driveExcellent time management and organizational skillsAbility to manage multiple priorities, work well under pressure and effectively handle concurrent demands to prioritize responsibilitiesAbility to work independently with minimal supervisionAbsolute discretion and confidentiality regarding sensitive information