Connecting...
The Company Our client provides airlines, airports and travel tech companies with the technology solutions they need to seamlessly connect their inventory across other airline and travel networks, increasing passenger volumes, driving revenue growth and providing more route options for travelers. The Role Role and Responsibilities: Business Development Identify and develop both air and non-air strategic partners to be part of the alliance eco-system Develop engagement strategies with regional airline and other alliance customer base for strategic partnerships Supplier engagements to expand channels and increase re-direct traffic to the alliance’s portal Supplier engagements with non-air and ancillary suppliers, to realise cross-selling revenue opportunities for the partners Project manage to support implementation Lead and support the airlines’ efforts in converting interline partners to be an alliance membe Collaborate with global team to realise inter-connectivity of global network partners, with APAC airline partners Planning and Strategy Plan and strategize airline and airport product and services for growth of APAC region, and beyond Plan and develop market penetration strategies to address different airline and airport segments Execute pricing strategy to support the organisation forward directions Provide regular analysis on market and competitive trend, and recommendations to address new trend needs Design and execute programs to address new market trend and segment Generate reports and analytics to provide insights to identify and harness strategic growth areas Sales and Account Management (secondary role) Engage and own relationships with airline and airport customers at all decision-making and working levels Partner with sales teams from cross-regions to provide strategy to address strategic airline and airport accounts Collaborate with airline partners to launch new products and new markets Design strategies and collaborate with airlines to increase usage of the products and system The Person Qualifications: Experienced in business development of airline IT, travel, aviation, OTAs industry Experienced in handling regional and global airline customers and account management Experienced and comfortable working in resource constrained, highly cost-conscious environment Experience in introducing and developing e-commerce strategies and working with e-commerce partners Excellent people skills Highly self-directed and results driven Highly motivated and a team player Excellent inter-personal skills Good communication and presentation skills, with experience working with customers from different cultures Good negotiation skills Strategic and analytical skills to organize a host of information into analytics for strategic decision-making Creative in issues resolution IT and web literate Self-discipline in working from a home-base environment
Singapore
Permanent
Apply nowThe Company Our client, a leader in Hospitality Operations Software solutions with a 5000 Hotels installed base over 32 countries track record, aims at growing its presence in Europe & further increase its penetration in Philippines International Hotel chains. Cloud Platform includes optimization & automation solutions aimed at hotel operations: Such as Guest services - Job dispatch - Housekeeping – Preventive maintenance - Concierge – Luggage... Solutions impact business transformation in hotels resulting in improved efficiency & quality of guest services, overall facilitating seamless inter-department communication allowing hotel to focus on qualitative communication to guests Leveraging new communication mobile technology, unified messaging, proven advanced robust technology Providing business intelligence & performance dashboards to hotel management. The Role Our client is looking for a high-performing Sales Director in hospitality market. The successful candidate will meet our customer acquisition and revenue growth objectives. Sales director responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer needs & trends. Job Responsibilities: Lead sales, sales strategy, to meet the sales & profitability objectives Ensure annual Sales and SMA (Support and Maintenance Agreement) targets are met Learn, develop and ability to conduct presentations and demonstrations for all company products Expand presence and drive foster growth for the company in assigned areas. Work with Senior Director, Sales & Channels to develop strategic Sales & marketing plan to increase sales Other duties as needed to build the Sales infrastructures and increase sales Travel as needed by the business. The Person Required Experience: 5/10+ years in a solutions/consulting sales management capacity in the hospitality industry at an enterprise software level Well connected within hospitality industry Proven ability to be a self-starter and the ability to drive the sales process within respective region Excellent interpersonal skills with effective and positive leadership qualities Excellent negotiation and communication skills Autonomous – Ability to be self-sufficient and independent Understanding of hospitality solution sales methodologies Excellent use of all MS Office applications and experience in SalesForce (CRM) is highly desirable Fluent in spoken & written English (English can be your second language) Based in Manila, Philippines
Manila, Philippines
Permanent
Apply nowThe Company Our client, a leader in Hospitality Operations Software solutions with a 5000 Hotels installed base over 32 countries track record, aims at growing its presence in Europe & further increase its penetration in Indonesia International Hotel chains. Cloud Platform includes optimization & automation solutions aimed at hotel operations: Such as Guest services - Job dispatch - Housekeeping – Preventive maintenance - Concierge – Luggage... Solutions impact business transformation in hotels resulting in improved efficiency & quality of guest services, overall facilitating seamless inter-department communication allowing hotel to focus on qualitative communication to guests Leveraging new communication mobile technology, unified messaging, proven advanced robust technology Providing business intelligence & performance dashboards to hotel management. The Role Position Overview: Our client is looking for a high-performing Sales Director in hospitality market. The successful candidate will meet our customer acquisition and revenue growth objectives. Sales director responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer needs & trends. Job Responsibilities: Lead sales, sales strategy, to meet the sales & profitability objectives Ensure annual Sales and SMA (Support and Maintenance Agreement) targets are met Learn, develop and ability to conduct presentations and demonstrations for all company products Expand presence and drive foster growth for the company in assigned areas. Work with Senior Director, Sales & Channels to develop strategic Sales & marketing plan to increase sales Other duties as needed to build the Sales infrastructures and increase sales Travel as needed by the business. The Person Required Experience: 5/10+ years in a solutions/consulting sales management capacity in the hospitality industry at an enterprise software level Well connected within hospitality industry Proven ability to be a self-starter and the ability to drive the sales process within respective region Excellent interpersonal skills with effective and positive leadership qualities Excellent negotiation and communication skills Autonomous – Ability to be self-sufficient and independent Understanding of hospitality solution sales methodologies Excellent use of all MS Office applications and experience in SalesForce (CRM) is highly desirable Fluent in spoken & written Bahasa & English (English can be your second language) Based in Jakarta, Indonesia
Jakarta, Indonesia
Permanent
Apply nowThe Company Our client is a well established holding company based in Indonesia with a diverse range of investments in the country and is renowned for its innovation, integrity and dependability. Well steeped in luxury, our client owns and manages one of the most recognizable and fast expanding luxury brands in the region. The Role Whilst directing and leading the daily operations to also assist in the development and business components of the hotel through providing effective and relationship oriented leadership. He/She must be able to coordinate effective and efficient resource allocation through establishing a flexible workforce based on multi-skilling and multi-tasking. He/She should take time to get to know the guests and be committed to service excellence. Team play is imperative and having the time to invest in self and associate development is mandatory. Responsible for developing and implementing annual and medium term strategies, championing projects and objectives to achieve profitability and business growth targets as set and agreed by the resort. Besides a visionary, thinking beyond the boundaries and leading by example are expected and not requested. Strategic planning and implementation Responsible for the development and implementation of the annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth Be an active participant in the strategic marketing approach to ensure exposure Operations Management Overall responsibility of all hotel activities to ensure efficiency and high standards of operations in all areas of hotel. Drives high levels of guest satisfaction through the consistent execution of all Corporate brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates. Has proven ability to create innovative and integrated guests experience in guest accommodation Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences. Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture. Communicate effectively the hotel strategies and situation awareness to all partners Collaborate with associates to continually review and refresh operational offerings as deemed by locality and region. Cultivate a culture of exploring new strategies on how revenue streams can be developed. Keep ahead of industry trends (you should set the trends rather than follow) Financial Management Oversees the timely development and completion of the annual budgets and to regularly monitor performance and assume responsibility for its achievement. Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines. Leading the Management process in proper expenses and cost control with required services and standards and monitoring the performance of all Departments in this process. Actively endeavors to achieve or exceed budgeted GOP and financial targets via Revenue Generation and cost control. Has proven ability to engineer Hotel costs to achieve profit maximization without impacting Brand Standards or Guest Expectations. Human Capital Management and Development Support the develop human capital to ensure on-going management staff capability development through its selection, performance management, learning and education programs. Implementation of succession planning programs at the hotel, incorporating the development of management competencies as in line with the guidelines. Coach, counsel and mentor associates when required Lead by example through passionate, hands on approach. Service Standardization Ensures active implementation and adherence to Brand Standards. Understand the role as standards mentor and continue to develop and strive to deliver higher service standards than guest expectations. The Person Either Diploma or Degree from a recognized hospitality / tertiary institution and/or have gained 10 years of senior management experiences in hotel industry. A GM with a minimum of 3 years' international experience required You mush have prior resort experience with preference for prior positions in Asia / Indonesia Oversight of hotel operations, with a strong background in either Rooms, Food & Beverage or Sales and Marketing, including a proven track record in managing financials and revenue generation Experience in managing diverse relationships, i.e Management Company, Hotel Owners and local regulatory authorities as well as local communities Good understanding of Marketing with experience or focus in social media and local market strategies Understanding and interest in revenue management (for both rooms and F&B) Strong results oriented, strategic leader with sound business judgement Strong personality with a high level of effective communication Highly adaptable with ability to lead and direct changes Ability to develop high performance teams and to motivate and mentor future leaders Strong adaptability and ability to integrate and work with the local community Creativity and innovation focused to be the trend setter rather than the follower or others You must be able to work in a remote location
Labuan Bajo
Permanent
Apply nowThe Company Our client is a key player in Singapore in developing unique boutique hotels in key locations, focusing on delivering a unique product for short and long term customers. The Role Cluster Revenue Manager will be responsible to maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver the company’s mission relating to profit, people, customer and quality. He/She will be reporting into the Director of Accommodation. Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls Integrate with other functions to ensure we exceed our customer's, owner's and shareholder expectations Key areas of Accountability Profit Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share. To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality Follow Best Practice and Standard Operating Procedures to ensure all commercial decisions are supported by appropriate data analysis. Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunities Customer Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbookin Specific Accountabilities Inventory Control : Manages and maintains Group and Transient inventory controls Sales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors Forecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools Competitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed Driving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance The Person Minimum qualification of Bachelor's Degree or equivalent Practical working experience within hotel revenue management Advanced Excel, PowerPoint & Word Strong analytical skills Management skills (such as leadership, organization, communication, control) Good communication skills, strong in spoken and written English Excellent organization and planning skills Commercial attitude and proactive sales approach Ability to set, & maintain minimum standards Ability to analyse data and identify significant trends Ability to work accurately and effectively under pressure Good personal presentation skills Self-motivated, competitive Warm personality with team spirit and meticulous
Singapore
Permanent
Apply nowThe Company Our client is a well established holding company based in Indonesia with a diverse range of investments in the country and is renowned for its innovation, integrity and dependability. Well steeped in luxury, our client owns and manages one of the most recognizable and fast expanding luxury brands in the region. The Role Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position work with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. This position ensures Rooms operations meet the brands standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and employees and provides a return on investment to the owner and company. Leading Rooms Team Champions the brands service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence. Managing Profitability Analyzes service issues and identifies trends. Works with Rooms team to develop an operational strategy that is aligned with the brands business strategy and leads its execution. Reviews and audits expenses. Managing Revenue Goals Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring and Providing Exceptional Customer Service Demonstrates and communicates key drivers of guest satisfaction for the brands target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Managing and Conducting Human Resources Activities Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. The Person A degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. You must come with prior luxury experience A strong leader and motivator Able to work under tight datelines and stress
Labuan Bajo
Permanent
Apply nowThe Company Our client provides airlines, airports and travel tech companies with the technology solutions they need to seamlessly connect their inventory across other airline and travel networks, increasing passenger volumes, driving revenue growth and providing more route options for travelers. The Role Roles and Responsibilities: Sales and Account Management Responsible for sales and profitability KPIs of airlines and airport customers Engage and own relationships with airline and airport customers at all decision-making and working levels Execute plans for entire sales cycle from initial engagement, qualify opportunities, building value proposition, to contract negotiation Collaborate with airline partners to launch new products and new markets Design strategies and collaborate with airlines to increase usage of the products and system Execute Network Strategy to identify, contract and implement new airlines to participate on the alliance portal Generate reports and analytics to provide insights to strategic growth plans Business Development Identify and engage new partners to participate as a member of the Value Alliance eco-system Supplier engagements to expand channels and increase re-direct traffic to the alliance’s portal Supplier engagements with non-air and ancillary suppliers, to realise cross-selling revenue opportunities for the partners Collaborate with Global team to realise inter-connectivity of global network partners, with APAC airline partners Strategy Define and execute Product and Services Strategy for individual airline in the APAC region Develop engagement strategies with regional airline customer base Market development and penetration strategies for specific airline and airport segments Execute pricing strategy to support the organisation strategies Provide regular market analysis to address market and competitive trend The Person Qualifications: Experienced in business development of airline IT, travel, aviation, OTAs industry Experienced in handling regional and global airline customers and account management Experienced and comfortable working in resource constrained, highly cost-conscious environment Experience in introducing and developing e-commerce strategies and working with e-commerce partners Excellent people skills Highly self-directed and results driven Highly motivated and a team player Excellent inter-personal skills Good communication and presentation skills, with experience working with customers from different cultures Good negotiation skills Strategic and analytical skills to organize a host of information into analytics for strategic decision-making Creative in issues resolution IT and web literate Self-discipline in working from a home-base environment
Singapore
Permanent
Apply nowThe Company Our client provides airlines, airports and travel tech companies with the technology solutions they need to seamlessly connect their inventory across other airline and travel networks, increasing passenger volumes, driving revenue growth and providing more route options for travelers. The Role Role and Responsibilities: Business Development Identify and develop both air and non-air strategic partners to be part of the alliance eco-system Develop engagement strategies with regional airline and other alliance customer base for strategic partnerships Supplier engagements to expand channels and increase re-direct traffic to the alliance’s portal Supplier engagements with non-air and ancillary suppliers, to realise cross-selling revenue opportunities for the partners Project manage to support implementation Lead and support the airlines’ efforts in converting interline partners to be an alliance membe Collaborate with global team to realise inter-connectivity of global network partners, with APAC airline partners Planning and Strategy Plan and strategize airline and airport product and services for growth of APAC region, and beyond Plan and develop market penetration strategies to address different airline and airport segments Execute pricing strategy to support the organisation forward directions Provide regular analysis on market and competitive trend, and recommendations to address new trend needs Design and execute programs to address new market trend and segment Generate reports and analytics to provide insights to identify and harness strategic growth areas Sales and Account Management (secondary role) Engage and own relationships with airline and airport customers at all decision-making and working levels Partner with sales teams from cross-regions to provide strategy to address strategic airline and airport accounts Collaborate with airline partners to launch new products and new markets Design strategies and collaborate with airlines to increase usage of the products and system The Person Qualifications: Experienced in business development of airline IT, travel, aviation, OTAs industry Experienced in handling regional and global airline customers and account management Experienced and comfortable working in resource constrained, highly cost-conscious environment Experience in introducing and developing e-commerce strategies and working with e-commerce partners Excellent people skills Highly self-directed and results driven Highly motivated and a team player Excellent inter-personal skills Good communication and presentation skills, with experience working with customers from different cultures Good negotiation skills Strategic and analytical skills to organize a host of information into analytics for strategic decision-making Creative in issues resolution IT and web literate Self-discipline in working from a home-base environment
Singapore
Permanent
Apply nowThe Company Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. They deliver their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers. The Role ·Do you speak Japanese to a native level? ·Are you a confident, natural organizer? ·Are you passionate about helping people? ·Looking to join a rapidly growing, entrepreneurial and tech-focused company? Our client is looking for passionate, motivated and resourceful individuals to join their APAC team. As a Generalist, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help their members get the most from their lives, whilst growing knowledge within you team and across the company. You will use your research and communication skills to provide personalized solutions to member requests within specified time frames. The Person The ideal candidate will have: ·Native-level of Japanese and English (to liaise with Japanese and English speaking members) ·Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner ·The ability to work independently and perform well with little supervision ·Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills ·The ability to multitask and handle several projects at the same time ·Strong administration skills and be able to prioritize workloads to meet tight reporting timelines ·Detailed orientation and deadline driven to ensure that demanding standards are met. ·High adaptability to a dynamic changing environment ·An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained ·Attention to detail and able to work independently ·Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality industry would be an added advantage ·Local knowledge of Japan and APAC region Benefits Our Client’s people are at the heart of their business and then have a culture of recognition and reward. All employees also enjoy a range of benefits regardless of where they are based. Employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, they also operate a Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money') that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals. One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. This position is a full time position with week day and evening and weekends shifts. Please note that we can only accept applications if you have the right to work in Australia.
Melbourne
Permanent
Apply nowThe Company Our Client is a budding Travel Agency in Singapore having its presence globally with strong commitments, headquarter located in Tokyo. The Role Demonstrated experience in a travel agency, tour operator. Hands-on experience in minimum two of the following GDSs, Amadeus, Galileo, Sabre or Travel sky with ticketing, reissue and refund knowledge. Processing ticketing, Reissue and Refund requests from business partners (mainly online travel agencies) within service level and providing other B2B operational support to B2B customers. The Person The ability to multitask and handle several projects at the same time. High adaptability to a dynamic changing environment. Fluent in English, Knowing Chinese or Japanese is a plus.
Singapore
Contract
Apply nowOur client A leading and international Travel company - mandated us to identify their Senior Regional Business Analysis & Sales. This position is located in their regional hub in Asia : Hong Kong. The Role Identify targeted sales opportunities and developing sales strategies to grow both the region, and ultimately whole business. Research, formulate and prepare account acquisitions plans to attain new corporate clients Develop winning value propositions for clients as part of the qualifications process Lead or participate in regional strategic and operations planning initiatives, meetings, conferences and phone conferences Represent the image of the brand in the marketplace on a professional basis to increase market and brand awareness The Person Bachelor's degree in Business related discipline Solid experience in a sales/ business analysis position in the travel industry Outstanding communication and presentation skills Smart, proactive, analytical, self-motivated with excellent people skills and team spirit
Hong Kong
Permanent
Apply nowThe Company Our Client is a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry. It has an enviable reputation for exceptional service which is delivered through placing innovative technology in the hands of outstanding people. The Role Purpose of the role: Working to support the Head of Business Development with a large pipeline of high-profile prestigious prospects with travel programs ranging in size, to assist in the successful sale of new business opportunities. Adopting a proactive approach to sales support that enables the sales team to focus on high-value tasks to win new accounts and expand existing clients. Principal responsibilities to the department: To: Develop a progressive relationship with the Asia Pacific Sales Team to support them in selling services. Research of targeted companies. Assist with scheduling meetings. Assist with coordination of client and marketing events. Research competitors as directed. Collate accurate review meetings. Keep abreast of marketplace and Industry changes to form an understanding and assess the impact to clients/prospects. Prioritize projects to match Sales Team needs and expectations. Assist with maintaining Salesforce and ensure that all tasks are actioned. Determine proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings. Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals. Improve proposal-writing results by evaluating and re-designing processes, approach, coordination, implementing changes. Develop proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials. Prepare presentations by evaluating text, graphics, and binding; coordinating printing. Maintain quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases. Obtain approvals by reviewing proposal with key providers and project manager. Principle responsibilities to the client: To: Ensure active communication with colleagues and suppliers. Maintain expert knowledge of all R&M technology offerings including new releases and functionality. Utilize Salesforce as required and within R&M defined protocols. Implement strategies and initiatives as required to generate new business opportunities for self, team and The Company. Maintain RFP/Proposal database The Person Good communication and interpersonal skills. Strong time management / prioritization skills. Strong written English language skills. Excellent attention to detail. Background in Sales Support a plus. Problem Solving. Deadline-Oriented. Focused on continuous process improvement. Must be innovative and proactive. Strategic Planning skills a plus. Advanced MS Word skills & proficient in MS Office. Expert PowerPoint skills. Experience using Salesforce is a plus
Singapore
Permanent
Apply nowThe Company Our Client is a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry. It has an enviable reputation for exceptional service which is delivered through placing innovative technology in the hands of outstanding people. The Role Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times by going the extra mile. Effectively manage your workload to meet all deadlines as required, internally or client driven. Apply knowledge of different client industries and their pressures to be able to tailor service type accordingly and leverage ‘best practice’ by sector. Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all client. Advise proactively on relevant Passport and Visa requirements and procedures for all destinations. Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance. Recommend and procure ancillary products as required i.e. car rental, ferry, etc. Savings, Product Knowledge and Optimised Value Deliver cost effective solutions across all aspects of travel. Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships. Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience. Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, consolidated tickets, marine fares, round the world fares, air passes and published fares. Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate. Proactively identify cross market and local inventory differences, and when these should be taken advantage of. Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low Cost Carriers where appropriate. Procure the best hotel rates for clients utilising GDS and non GDS channels. Monitor all bookings for fare/rate saving opportunities up until completion of the trip. Continual Development Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required. Achieve individual and team based objectives through the annual Performance Development Review (PDR) The Person Manage your own tickets issuance. Calculate your own reissues and changes in a timely manner. Exceptional telephone manner and good written skills. Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines. Has achieved a continuous record of experience in a core business travel environment. Minimum qualification level to Fares & Ticketing. Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus. Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins. Knowledge of Low Cost Carriers in the market and their different products available. Experience of mixed mode booking tools, and how to support both offline/online bookings. Have a ‘team player’ approach to an office environment. Experience in using MS Word and Excel software packages. Excellent interpersonal skills. Good attention to detail. Flexible approach to working environment and willingness to work on at different office locations. Ability to build a good rapport with all clients
Singapore
Permanent
Apply nowThe Client Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. Our client delivers their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers. Description Do you want to play a key role in growing an already successful global service business in Asia Pacific? Do you have a real passion for customer service? Are you passionate about people management and people development? Yes? Read on... As a Team Manager in the Singapore office, you will be responsible for managing around 6-8 individuals of different specialist backgrounds including travel, dining, tickets and creative. You will need to have strong experience working in customer service in a management capacity. We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding. The team deals with all types of lifestyle requests from our members globally. The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business. Your success will also come from excellent communication skills and having a pro active approach to all that you do. You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfill highly specific and unique customer briefs.The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure. The ideal candidate will have: Energetic and passionate individuals with proven experience of managing a team, including developing of individuals Proven capability to own and lead projects Seasoned in the development and execution of team and department-level strategies People who can use their initiative and creativity to drive the business forward People who are passionate about delivering high quality customer service Luxury and VIP Travel and/or Hospitality industry experience preferred
Singapore
Permanent
Apply nowTHE COMPANY Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. Our client delivers their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers. Requirements The ideal candidate will have: Fluency in Business Cantonese and English to a native level (in order to liaise with Cantonese and English speaking members) Travel background is a necessity with experience in Hotels, Travel, Airlines, Airport etc. GDS skills required in Amadeus, Galileo or Sabre. Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times. The ability to work independently and perform well with little supervision Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills The ability to multitask and handle several projects at the same time High adaptability to a dynamic changing environment An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality industry would be an added advantage This position is a full time position with week day and evening and weekends shifts. Please note that we can only accept applications if you have the right to work in Australia.
Singapore
Permanent
Apply nowThe Company Our client provides airlines, airports and travel tech companies with the technology solutions they need to seamlessly connect their inventory across other airline and travel networks, increasing passenger volumes, driving revenue growth and providing more route options for travelers. The Role Roles and Responsibilities: Sales and Account Management Responsible for sales and profitability KPIs of airlines and airport customers Engage and own relationships with airline and airport customers at all decision-making and working levels Execute plans for entire sales cycle from initial engagement, qualify opportunities, building value proposition, to contract negotiation Collaborate with airline partners to launch new products and new markets Design strategies and collaborate with airlines to increase usage of the products and system Execute Network Strategy to identify, contract and implement new airlines to participate on the alliance portal Generate reports and analytics to provide insights to strategic growth plans Business Development Identify and engage new partners to participate as a member of the Value Alliance eco-system Supplier engagements to expand channels and increase re-direct traffic to the alliance’s portal Supplier engagements with non-air and ancillary suppliers, to realise cross-selling revenue opportunities for the partners Collaborate with Global team to realise inter-connectivity of global network partners, with APAC airline partners Strategy Define and execute Product and Services Strategy for individual airline in the APAC region Develop engagement strategies with regional airline customer base Market development and penetration strategies for specific airline and airport segments Execute pricing strategy to support the organisation strategies Provide regular market analysis to address market and competitive trend The Person Qualifications: Experienced in business development of airline IT, travel, aviation, OTAs industry Experienced in handling regional and global airline customers and account management Experienced and comfortable working in resource constrained, highly cost-conscious environment Experience in introducing and developing e-commerce strategies and working with e-commerce partners Excellent people skills Highly self-directed and results driven Highly motivated and a team player Excellent inter-personal skills Good communication and presentation skills, with experience working with customers from different cultures Good negotiation skills Strategic and analytical skills to organize a host of information into analytics for strategic decision-making Creative in issues resolution IT and web literate Self-discipline in working from a home-base environment
Singapore
Permanent
Apply nowThe Company Our client provides airlines, airports and travel tech companies with the technology solutions they need to seamlessly connect their inventory across other airline and travel networks, increasing passenger volumes, driving revenue growth and providing more route options for travelers. The Role Role and Responsibilities: Business Development Identify and develop both air and non-air strategic partners to be part of the alliance eco-system Develop engagement strategies with regional airline and other alliance customer base for strategic partnerships Supplier engagements to expand channels and increase re-direct traffic to the alliance’s portal Supplier engagements with non-air and ancillary suppliers, to realise cross-selling revenue opportunities for the partners Project manage to support implementation Lead and support the airlines’ efforts in converting interline partners to be an alliance membe Collaborate with global team to realise inter-connectivity of global network partners, with APAC airline partners Planning and Strategy Plan and strategize airline and airport product and services for growth of APAC region, and beyond Plan and develop market penetration strategies to address different airline and airport segments Execute pricing strategy to support the organisation forward directions Provide regular analysis on market and competitive trend, and recommendations to address new trend needs Design and execute programs to address new market trend and segment Generate reports and analytics to provide insights to identify and harness strategic growth areas Sales and Account Management (secondary role) Engage and own relationships with airline and airport customers at all decision-making and working levels Partner with sales teams from cross-regions to provide strategy to address strategic airline and airport accounts Collaborate with airline partners to launch new products and new markets Design strategies and collaborate with airlines to increase usage of the products and system The Person Qualifications: Experienced in business development of airline IT, travel, aviation, OTAs industry Experienced in handling regional and global airline customers and account management Experienced and comfortable working in resource constrained, highly cost-conscious environment Experience in introducing and developing e-commerce strategies and working with e-commerce partners Excellent people skills Highly self-directed and results driven Highly motivated and a team player Excellent inter-personal skills Good communication and presentation skills, with experience working with customers from different cultures Good negotiation skills Strategic and analytical skills to organize a host of information into analytics for strategic decision-making Creative in issues resolution IT and web literate Self-discipline in working from a home-base environment
Singapore
Permanent
Apply nowThe Company Our client, a leader in Hospitality Operations Software solutions with a 5000 Hotels installed base over 32 countries track record, aims at growing its presence in Europe & further increase its penetration in Philippines International Hotel chains. Cloud Platform includes optimization & automation solutions aimed at hotel operations: Such as Guest services - Job dispatch - Housekeeping – Preventive maintenance - Concierge – Luggage... Solutions impact business transformation in hotels resulting in improved efficiency & quality of guest services, overall facilitating seamless inter-department communication allowing hotel to focus on qualitative communication to guests Leveraging new communication mobile technology, unified messaging, proven advanced robust technology Providing business intelligence & performance dashboards to hotel management. The Role Our client is looking for a high-performing Sales Director in hospitality market. The successful candidate will meet our customer acquisition and revenue growth objectives. Sales director responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer needs & trends. Job Responsibilities: Lead sales, sales strategy, to meet the sales & profitability objectives Ensure annual Sales and SMA (Support and Maintenance Agreement) targets are met Learn, develop and ability to conduct presentations and demonstrations for all company products Expand presence and drive foster growth for the company in assigned areas. Work with Senior Director, Sales & Channels to develop strategic Sales & marketing plan to increase sales Other duties as needed to build the Sales infrastructures and increase sales Travel as needed by the business. The Person Required Experience: 5/10+ years in a solutions/consulting sales management capacity in the hospitality industry at an enterprise software level Well connected within hospitality industry Proven ability to be a self-starter and the ability to drive the sales process within respective region Excellent interpersonal skills with effective and positive leadership qualities Excellent negotiation and communication skills Autonomous – Ability to be self-sufficient and independent Understanding of hospitality solution sales methodologies Excellent use of all MS Office applications and experience in SalesForce (CRM) is highly desirable Fluent in spoken & written English (English can be your second language) Based in Manila, Philippines
Manila, Philippines
Permanent
Apply nowThe Company Our client, a leader in Hospitality Operations Software solutions with a 5000 Hotels installed base over 32 countries track record, aims at growing its presence in Europe & further increase its penetration in Indonesia International Hotel chains. Cloud Platform includes optimization & automation solutions aimed at hotel operations: Such as Guest services - Job dispatch - Housekeeping – Preventive maintenance - Concierge – Luggage... Solutions impact business transformation in hotels resulting in improved efficiency & quality of guest services, overall facilitating seamless inter-department communication allowing hotel to focus on qualitative communication to guests Leveraging new communication mobile technology, unified messaging, proven advanced robust technology Providing business intelligence & performance dashboards to hotel management. The Role Position Overview: Our client is looking for a high-performing Sales Director in hospitality market. The successful candidate will meet our customer acquisition and revenue growth objectives. Sales director responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer needs & trends. Job Responsibilities: Lead sales, sales strategy, to meet the sales & profitability objectives Ensure annual Sales and SMA (Support and Maintenance Agreement) targets are met Learn, develop and ability to conduct presentations and demonstrations for all company products Expand presence and drive foster growth for the company in assigned areas. Work with Senior Director, Sales & Channels to develop strategic Sales & marketing plan to increase sales Other duties as needed to build the Sales infrastructures and increase sales Travel as needed by the business. The Person Required Experience: 5/10+ years in a solutions/consulting sales management capacity in the hospitality industry at an enterprise software level Well connected within hospitality industry Proven ability to be a self-starter and the ability to drive the sales process within respective region Excellent interpersonal skills with effective and positive leadership qualities Excellent negotiation and communication skills Autonomous – Ability to be self-sufficient and independent Understanding of hospitality solution sales methodologies Excellent use of all MS Office applications and experience in SalesForce (CRM) is highly desirable Fluent in spoken & written Bahasa & English (English can be your second language) Based in Jakarta, Indonesia
Jakarta, Indonesia
Permanent
Apply nowThe Company Our client is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels internationally. With worldwide offices, their integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information. Our client is looking for a Sales Manager to be located in either the East or West Coast of the US The Role ·Open the market and introduce the client’s hospitality solutions to the untouched market in the respective region they are in ·Approach all hotels to sell the company solutions ·Work closely with owning companies/SI/major accounts to target pre-opening hotels ·Account manage existing hotels using their solutions ·Manage the entire sales process from finding leads to closing the deal ·Obtain new leads on a daily basis and schedule sales meetings with clients ·Negotiate with clients to ensure the price is acceptable for a win win situation and to close the deal The Person ·Preferably some experience in hotel operations ·Aggressive and with a hunter mindset ·Excellent communication and negotiation skills ·Able to converse and write fluently in English. A 2nd or 3rd language is preferable. ·Understand the hospitality market of the respective US region well ·Good sales experience in hotel technology software in the hospitality industry ·Good contacts with hotels and owning companies
USA
Permanent
Apply nowThe Company Our client is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels internationally. With worldwide offices their integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information. Our client is looking for a Sales Director to be located in either the East or West Coast of the US. The Person ·To take the reins of the Americas sales and account management ·To be the vanguard of the company’s sales effort ·Ensure the maintenance of good business relationships with key clients, deepen the software solutions offering to all International Chain Hotels and develop new business opportunities within the hotel industry · Deepen the channels and enhance the management processes for all products. ·Spearhead the growth & development of the company’s business by representing the company at the highest level. ·Lead and manage the business profitably. ·Execute a plan which will generate more revenue from existing clients as well as develop new clients. ·Maintain the country budget and ensure profitability Requirements ·Good sales experience and sales track record in hotel technology software in the hospitality industry ·Some basic hotel operations experience or knowledge will be preferable ·A “hunter” with an outgoing personality who likes networking/socializing events with hoteliers ·Knows the America market well and has sufficient contacts to go after ·Understands hotel technologies and is able to pick up new technologies quickly ·Fluent English language skills and a 2nd or 3rd language is preferable ·Numbers driven and is solely focused on achieving the revenue and profit targets on overall accounts ·Good client relationship management skills to ensure continuous maintenance of client relationship even after the sale is completed Please note that we can only accept applications if you have the right to work in America
USA
Permanent
Apply nowACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.
Partnering with leading industry experts, our regular reports provides detailed insights into employee sentiments, employment trends and salary benchmarks across the industry.
Read MoreEmployees received a salary increase
Employees plan to change employment
Hiring managers expect new headcount
Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate. Our highly - regarded team of consultants comprise of professionals from travel & hospitality sector with proven experience across the globe. We are a team dedicated to assist you achieve your goals
Meet the team Join our teamAt ACI Academy, by listening to the needs of our industry peers and colleagues, we've crafted a series of training programmes designed to meet today's business challenges. We understand that staying relevant in the workplace and constantly upgrading your skills empowers you to choose your path to success! TRAINING FORMAT...
Learn MoreAt ACI, we believe it's more than just helping candidates find a job, we understand that a career is a continuous journey and we want to be there every step of the way. All our consultants have worked in the Travel, Hospitality and/or Lifestyle industry, and are genuinely passionate not only about your future, but the in...
Learn MoreWine Down Wednesdays is the best networking event for travel & hospitality folks to let your hair down and mingle with other cool people from the Travel and Hospitality Industry. This monthly event is organised by ACI and BizEventsAsia and supported by HSMAI (Hospitality Sales & Marketing Association International) and A...
Learn MoreWe engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with, approachable, professional and accessible. This was essential given that we were recruiting from Australia.
Tanya Jarman
Senior Marketing Manager, International - South Australian Tourism Commission
We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs and made some relevant suggestions based on their comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility. Throughout the process, they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end, they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon
Patrick Andres
Managing Director, Asia Pacific - Rainmaker Asia Pacific
We have been using AC as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company's requirements, as well as an instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.
Frederick Wong
TrustYou, MD & VP Asia Pacific
We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred recruitment agency and we will absolutely continue using ACI recruitment service in the future.
Srun Paothawee
Team Leader - Talent Attraction, Amadeus Asia Limited
I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because of our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very different and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.
Herve Bellaiche
Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT
Best Cross-Border Recruitment HR Vendors of the Year 2018
Best Mobile Experience Asia Recruitment Awards 2017
Best Recruitment Firm, Hospitality HR Vendors of the Year 2016,2017,2018, 2019
Best Recruitment of the Year HR Vendors of the Year 2018
Recruitment Agency Asia Recruitment Awards 2017
