Job description
Overview
We are seeking a highly skilled and experienced Resident Manager for a remote resort. The ideal candidate will provide strategic leadership, optimize financial performance, drive employee development, deliver a unique guest experience, maintain brand standards, and strengthen the hotel’s presence in the local community. This role will also involve acting as the General Manager in their absence.
Responsibilities
Assist the General Manager in developing, implementing, and monitoring financial and operational strategies
Offer recommendations for improving hotel assets and fostering brand loyalty
Mentor, coach, and provide ongoing feedback to team members
Oversee daily operations, set clear performance goals, and support the professional development of team members
Build and maintain strong relationships with guests, potential clients, company stakeholders, community leaders, government representatives, travel industry professionals, suppliers, and competitors
Ensure exceptional guest satisfaction by upholding quality service and amenities
Oversee all sustainability efforts for the resort
Qualifications
Excellent communication skills
More than 5 years experience in the relevant department with experience managing international clientele
Strong Guest Relations experience
Rooms / Front Office / Guest Relations background and foundation
Experience in upscale independent boutique resorts in South East Asia
Island experience imperative
Relevant Degree or Diploma
Honest, independent and self-motivated with a high level of luxury service abilities
Fully embrace sustainability efforts
Remote resort experience a must
Knowledge with Wellness preferred
Day-to-day
The Resident Manager will be responsible for providing strategic leadership, overseeing daily operations, maintaining guest satisfaction, and fostering strong relationships with various stakeholders. This role will involve mentoring and coaching team members, as well as ensuring the resort's sustainability efforts are upheld.
Benefits
Competitive salary
Opportunity to work in a unique and remote resort environment
Professional development and growth opportunities
Comprehensive benefits package
Agency License No.13S6788a : R1544444
