Job description
We are seeking a highly skilled and experienced Guest Relations Manager to join our team at a remote island resort. As the Guest Relations Manager, you will be responsible for overseeing the daily guest services operations and ensuring the highest level of guest satisfaction.
Responsibilities:
Manage the daily guest services operations
Lead and supervise all guest services duties in accordance with the hotel’s standards and strategic plan
Handle capital and asset planning, budgeting, planning, and forecasting of revenue and expenditure
Develop, implement, evaluate, review, and conduct training and audits
Ensure safety, health, and security policies and procedures are adhered to
Investigate service failures, recommend operational changes, and develop departmental reward and recognition programs
Coordinate and conduct bi-monthly department, concierge, and officers’ meetings
Ensure lobby and public areas are well managed in accordance to activities and traffic patterns
Hands-on knowledge of computer hardware and software to manage systems and generate reports, presentations, and correspondence
Qualifications:
Minimum 5 years experience in a managerial position in the service industry, preferably in guest services and/or front office
English language proficiency with knowledge of a second language preferred
Knowledge of quality management processes
Ability to plan, lead, motivate, and control
Dynamic, analytical, and detailed-oriented with problem-solving and counselling skills
Responsive to continuous challenges and improvements and open to making changes to achieve targeted results
Leadership qualities to motivate and direct colleagues to proactively meet and exceed guest satisfaction
Yoga certification preferred
Remote resort experience a must
Day-to-day:
Overseeing guest services operations
Conducting training and audits
Managing safety, health, and security policies
Investigating service failures and recommending operational changes
Coordinating department meetings
Managing lobby and public areas
Benefits:
Competitive salary
Remote island work experience
Opportunity for personal and professional growth
Work in a beautiful and serene environment
If you are a dynamic and experienced individual with a passion for guest satisfaction and have the required qualifications, we would love to hear from you. Apply now to join our team as the Guest Relations Manager at our remote island resort.
Agency License No.13S6788a : R1544444
