Spa Manager

Job Title: Spa Manager
Contract Type: Permanent
Location: Indonesia
Reference: JOB_000462[741]
Contact Name: Leon Nonis
Contact Email:
Job Published: April 19, 2018 11:10

Job Description

The Company

Our client, located within the Indonesian archipelago of islands, is an upscale resort sanctuary firmly rooted in providing a complete and memorable experience.

The Role

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Supporting Management of Spa Operations and Budgets
  • Assumes the responsibilities of the Spa Director in his/her absence.
  • Ensures all employees have the proper supplies, equipment and uniforms.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa and related areas and equipment.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  • Strives to improve service performance.
Conducting Human Resources Activities
  • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Ensures employees understand expectations and parameters.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Observes service behaviors of employees and providing feedback to individuals.
  • Participates in employee progressive discipline procedures.
  • Participates in an on-going employee recognition program.
  • Reviews comment cards and guest satisfaction results with employees.
  • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Supervises on-going training initiatives and conducting training when appropriate.
  • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


The Person

At least 5 years’ relevant working experience in a managerial capacity - you must come from a resort based spa center and be familiar with luxury products and services

A recognized Spa Professional Qualification

Knowledge of professional spa services, treatments, retail operation and inventory systems and up to date with latest products and treatments

Sales oriented and creative in marketing and promotions

Strong leadership and excellent, verbal, written and customer service skills

Self-motivated and able to motivate, influence and inspire others

Efficient and excellent administrative skills, well organized, and able to multi-task

Energetic, enthusiastic and motivational

You must also be well versed in Yoga and be able to conduct intermediate to advance classes