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Restaurant Manager

Job Title: Restaurant Manager
Contract Type: Permanent
Location: Singapore
Industry:
Reference: JOB_000502[554]
Contact Name: Leon Nonis
Contact Email: leon@acihr.com
Job Published: July 23, 2018 15:44

Job Description

The Company

Our client is a dynamic company with a distinctive collection of hospitality concepts. They believe that each one of their guests deserves a wonderful dining experience which matches their lifestyle and occasions.

For over 15 years, our client's guests have trusted them to provide signature turn-key food and beverage services for different experiences at strategic locations in Singapore.


The Role

  • Ensure that revenue targets are planned and achieved at all times
  • Motivating outlets/ staff to exceed targets
  • Ensure sales is maximised at all times with great customer service
  • Cost management and control to be within the company guidelines as a percentage of sales revenue

Human Resource
  • Support in local recruitment and selection for efficient restaurant human resources. This should include but not be limited to: Staff recruitment and selection, training, performance management & disciplinary/dismissal issues as required.
  • Maintain cohesiveness of the team to maximise positive teamwork efforts
  • Operational responsibilities
  • SOP development for service & review (opening, closing etc.)
  • Timely management updates – Monthly performance, sales & trend analysis, and recommendations
  • Resource management & maximisation - restaurant & bar staff costs reduction and maintain within targets
  • Set up audit controls – inventory and restaurant security
  • Ensure that proper security procedures are in place to protect employees, customers and company assets
  • Service Operations
  • Improve average Yield per Customer
  • Responsible for ensuring consistent high quality of service Co-ordinate Training programme - service quality, menu (food & beverage)
  • Staff briefings – daily and & monthly (with management team)Position RequirementsHigh School, 3 to 4 Years work experience

Property & Equipment Management
  • General maintenance – to ensure that properties are managed properly and always in good condition
  • Equipment maintenance - ensure equipment is adequate for operational needs, is in good working order and fit for its purpose.
  • Customer service
  • Ensure consistently high quality of customer service in all areas
  • Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
  • Investigate and resolve complaints concerning food quality and service
  • Basic Marketing
  • Activate social media platforms
  • Respond in a timely manner (daily checks) on emails and social media platforms
  • Ensure websites are updated at all times
  • Regular messaging and posting on social media platforms
  • Events & Promotions
  • Engage in local branch promotional activities with customers and media as required
  • Assist, advise and manage event operations as and when required


The Person

  • We are looking for a leader well versed in western / steakhouse
  • You must come with a strong database of clients and have excellent PR skills
  • A leader and strong motivator
  • Able to obtain results with a track record to prove for it
  • A team player and strong mentor
  • Functionally strong in operations and problem solving
  • Understands and delivers excellent service levels and standards - leading by example