Hotel Operations Manager

Job Title: Hotel Operations Manager
Contract Type: Permanent
Location: Penang
Reference: JOB_000394[372]
Contact Name: Leon Nonis
Contact Email:
Job Published: January 15, 2018 10:24

Job Description

The Company

Our client is a market leader in Penang and aims to provide an experience that enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of guests. Anticipating and satisfying needs of guests driven by imagination, knowledge and generosity are second nature.

The Role

Responsible for the successful overall coordination and direction of all activities related to the Hotel operation, ensuring smooth and efficient operations, and in accordance with policies.

Creates, develops and implements an effective strategy of organization for the Hotel, ensuring maximum guest service and satisfaction.

Develops short and long term financial and operational plans that correspond to the overall objectives of the Hotel. Responsible for the operation of the Hotel Front Desk, Housekeeping department including F&B.

Responsible for budgeting, forecasting, and financial planning of the Hotel Department.

Maintain monthly inventory controls of all equipment, cleaning supplies, linen and guest supplies. Ultimately responsible for monitoring consumption and ordering replacement of guest amenities and cleaning supplies.

Coordinate Housekeeping employees in the proper execution of their responsibilities and monitors work needed in other areas as required.

Routinely inspects work areas, identifying cleaning needs, potential safety hazards, problems or repair needs, and notifies the appropriate individuals for proper resolution.

Manages the room inventory function, to maintain highest possible room occupancy, and average daily rate.

Achieves budgeted revenues and expenses, maximizes profitability while maintaining procedures for; credit control, handling of financial transactions, guest security and Emergency Operating Procedures.

Reviews departmental guest complaints, ensuring corrective action is taken in a timely manner.

Prepares various departmental reports, including the daily forecast of arrivals and departures.

Communicates with other departments to ensure proper handling of guests and groups.

Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the Hotel Employees.

Maintains adequate staffing levels  by; interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining, terminating employees as needed.

Assist with the ordering process adhering all Purchase orders to our internal controls.

Provide responsible course of action to all guest complaints, Internet Reviews, etc.

Control and provide strategies to maximize revenue by doing market shops, and intensive internet research.

Utilize leadership skills and motivation techniques in order to maximize productivity and satisfaction of the Hotel team.

Responsible for maintaining a consistent, regular attendance record.

Directly supervises the activities of all Employees who work in the area of the Hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The Person

Minimum of 3 years prior hotel supervisory experience, with progressive supervisory experience required.

A strong leader and motivator

Prior experience in the luxury arena is a must

F&B experience preferred - fine dining

Boutique operations experience is ideal

Recognised hospitality degree / diploma

Able to work independently and under pressure