Group General Manager

Job Title: Group General Manager
Contract Type: Permanent
Location: Singapore
Reference: JOB_000411[858]
Contact Name: Leon Nonis
Contact Email:
Job Published: February 09, 2018 09:10

Job Description

The Company

Our client is a key player in Singapore in developing unique boutique hotels in key locations, focusing on delivering a unique product for short and long term customers.  

The Role

As a Group General Manager, you are responsible for managing the Hotels Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A Group General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels 
  • Deliver achievable hotel budgets, and set other short and long-term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning 
  • Hold regular briefings and communication meetings with the HOD team and owners
  • Respond to audits to ensure continual improvement is achieved

The Person

This will be a pre-opening role.  You must be familiar with all initiatives concerned with regards to :-

  • Working with designers and builders to effectively deliver the best product possible
  • Able to conceptualise and build all key team members, especially HODs within a specified time frame

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience as General Manager or Director of Operations or Hotel Manager within the boutique arena
  • Degree or diploma in Hotel Management or equivalent
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector
  • You must have prior experience in Singapore and must have a hands on approach, working with a small team
  • High level of business & financial acumen
  • Prior experience wtih Room Operations is critical