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General Manager (Outlet)

Job Title: General Manager (Outlet)
Contract Type: Permanent
Location: Singapore
Industry:
F&B
Reference: JOB_000480[687]
Contact Name: Leon Nonis
Contact Email: leon@acihr.com
Job Published: May 22, 2018 11:43

Job Description


The CompanyOur client is an upscale, refined and luxurious hotel located in the heart of Singapore and strikes an an artful balance between historic heritage and modern style.

The Role

Achieving Sales Targets

  • Ensure that revenue targets are planned and achieved at all times
  • Motivating outlets/ staff to exceed targets
  • Ensure sales is maximised at all times with great customer service
  • Cost management and control to be within the company guidelines as a percentage of sales revenue


Human Resource

  • Support in local recruitment and selection for efficient restaurant human resources. This should include but not be limited to: Staff recruitment and selection, training, performance management & disciplinary/dismissal issues as required.
  • Maintain cohesiveness of the team to maximise positive teamwork efforts
  • Operational responsibilities
  • SOP development for service & review (opening, closing etc.)
  • Timely management updates – Monthly performance, sales & trend analysis, and recommendations
  • Resource management & maximisation - restaurant & bar staff costs reduction and maintain within targets
  • Set up audit controls – inventory and restaurant security
  • Ensure that proper security procedures are in place to protect employees, customers and company assets
  • Service Operations
  • Improve average Yield per Customer
  • Responsible for ensuring consistent high quality of service Co-ordinate Training programme - service quality, menu (food & beverage)
  • Staff briefings – daily and & monthly (with management team)


Property & Equipment Management

  • General maintenance – to ensure that properties are managed properly and always in good condition
  • Equipment maintenance - ensure equipment is adequate for operational needs, is in good working order and fit for its purpose.
  • Customer service
  • Ensure consistently high quality of customer service in all areas
  • Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
  • Investigate and resolve complaints concerning food quality and service
  • Basic Marketing
  • Activate social media platforms
  • Respond in a timely manner (daily checks) on emails and social media platforms
  • Ensure websites are updated at all times
  • Regular messaging and posting on social media platforms
  • Events & Promotions
  • Engage in local branch promotional activities with customers and media as required
  • Assist, advise and manage event operations as and when required



The Person
  • We are looking for a leader well versed in either Japanese or Fine Chinese cuisine
  • You must have prior independent or hotel outlet experience in either of these two cuisines
  • A leader and strong motivator
  • Able to obtain results with a track record to prove for it
  • A team player and strong mentor
  • Functionally strong in operations and problem solving
  • Understands and delivers excellent service levels and standards - leading by example
  • This role will report into the Director of F&B