General Manager

Job Title: General Manager
Contract Type: Permanent
Location: Hong Kong
Reference: JOB_000741[109]
Contact Name: Anne Thibault
Contact Email:
Job Published: June 27, 2020 18:00

Job Description

The Company

Our client - a Luxury and Leading Travel brand - mandated us to indentify their General Manager based in Singapore or in Hong Kong.



The Role

  • Lead and manage the business operations for the Hong Kong, Singapore and Manila; not limited to operations, revenue, budget, marketing and other commercial activities.
  • Guide the sales, marketing and operations team to achieve the targets and KPIs and raise service levels.
  • Oversee the hiring and training of staff, and manage the performance of staff.
  • Assign leads via direct enquiry, lead to web and social media platforms.
  • Improve margins, turnaround time, deliver highest customer service to ensure repeat and referral bookings.
  • Identify and organize key customer events with supplier partners.
  • Oversee implementation of new IT systems, travel applications, live web chat platforms for company’s B2C customers.
  • Proven track record of management across different cultures.
  • Perform any other related duties incidental to the work described herein.
  • Attend tradeshows.


The Person

  • Minimum of middle level management experience; Company management experience preferred
  • Work experience in tourism management or similar position is a plus
  • Candidates with exposure in Latin America and/or Africa are seriously invited to apply
  • Ability to work strategically on the business and also operationally in the business
  • Understanding of Lux Operations
  • Proven experience in Group Operations and other areas of the company is a plus
  • Demonstrate leadership and ability to foster teamwork