Our client is a well established, international chain hotel located in the heart of Singapore
Position summary statement:
A candidate in this position will ensure that the property provides saleable, well furnished and maintained guest rooms, public area and associate area. He/she is also responsible for the high standards of customer service, sanitation and cleanliness in the property.
The incumbent is expected to champion the values of the organization, build and maintain positive working relationships with all Guests & Associates and actively contribute to the development of the Rooms Division Team.
Provides administrative functions in the areas of recruitment, training and development, people and performance management, social welfare as well as updating and maintenance of HACCP records.
Learning & Development
Ensure that the products and services standards between the properties are maintained according to the established standards, expectations, budget, goals, policies, and procedures.
Contribute and participate actively in the improvement of upgrading of the property.
Ensure policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achieved.
Participate in Associates’ Welfare programmes, community activities and professional organisation.
Conduct regular property inspections, e.g. rooms, F&B outlets, public areas, kitchens.
Demonstrate good knowledge about property cleanliness, sanitation and preventive maintenance.
Be familiar with the operations of property.
Provide leadership for environmental awareness in all aspects of property care.
Conduct products and services audit for property care regularly.
Ensure the HACCP system & policy in the wholesales Butchery are followed strictly.
Assist in quality management focused on Food hygiene and good operational practices within HACCP requirements.
Assist in listing potential hazards and conduct Hazard analysis and consider control measures by periodic monitoring of an established HACCP and to obtain independent information on the state of HACCP quality management systems assessment.
Assist in the development of the Annual Learning and Development plans and budgets.
Ensure active implementation and adherence to Corporate Branding and Brand Standards
To set the Good Manufacturing Practices based on a set of fundamental food hygiene principles that food processing establishments should follow in order to ensure the safety of foods.
Understands role as Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations.
Providing advice on best practices and procedures to all Associates and managers as required and proactively promoting a greater understanding of these throughout the organization.
Keeping up to date the relevant policy, legislation and current issues relating to the hospitality sector.
Recommending meaningful measures for analysing and applying procedures pertaining to hygiene and safety.
Any other duties of a comparable nature as may be required by the Executive Assistant Manager.
To Champion the Property Maintenance Program for the Hotel
To ensure a high level of communication and highly engaged team of associates across the hotel.
You must come from a reputable mid to large inventory hotel
3 to 5 years in a similar capacity
Dynamic and self-motivated with a strong ability to multi-task
Excellent people management skills is essential
Ability to work under pressure and tight datelines
Meticulous and detailed in all aspects