Job Description
The Director of Housekeeping is responsible for the smooth and efficient functioning of all
housekeeping operations, laundry & public areas.
Summary of Responsibilities:
Reporting to the Hotel Manager responsibilities and essential job functions include but are not limited to the following:
housekeeping operations, laundry & public areas.
Summary of Responsibilities:
Reporting to the Hotel Manager responsibilities and essential job functions include but are not limited to the following:
- Ensure the departments within the scope of responsibility adhere to all hotel’s policiesand procedures
- Assume other authorities pertaining to the areas of responsibility as delegated by theHotel Manager
- Initiate and maintain effective communication between his/her department and allother operating departments
- Maintain effective communication between his/her department and the Hotel Manager
- Present his/her department’s view points at all Department Head Meetings
- Constantly select, train, supervise, groom and terminate, when necessary, any persons within the scope of responsibility
- Responsible for the negotiation in best favorable terms of any Outsourcing contracts in all departments required in order to maintain staffing levels
- Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
- Develop staff within the area of responsibility
- Periodically review and update performance levels (TQM, PMP)
- Supervise, guide, schedule, discipline and evaluate all staff in the areas of responsibility
- Prepare related budget for labour, linen, guest rooms and cleaning supplies
- Ensure 100% completion of all Maintenance Programs, based on yearly budget
- Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
- Periodically review and re-evaluate all supplies
- Monitor the quality of all goods and services supplied to the department and maintain the standards set by the group
- Periodically review and update labor standards, based on MOM regulations
- Approve and submit on time to the Finance Department all invoices for goods and services rendered
- Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
- Implement and continually administer all aspects of the guest room supply control program
- Periodically conduct physical inventory of room linen, as well as guest room supplies
- At least annually prepare requisitions for management approval to ensure par stock for all items.
- Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
- Understand workings and procedures of Front Office and other related departments
- Conduct meetings with all colleagues on a regular basis
- Ensure Maintenance and further improvement of all TQM programs
- Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie.
- Master keys, lost & found, linen/guest supplies & all property management equipment, etc
- Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
- Comply with Brand, Hotel and department policies and procedures at all times
- Carry out any other duties as and when assigned by the Management of the Hotel and department.
Qualifications:
- Tertiary Education or Professional Qualification in Hotel Management
- At least 10 years of experience in Housekeeping, Laundry and Public Areas
- Excellent in verbal and written English
- Degree / Diploma in Hotel Management
- Product Leader, Innovative and strong in planning and organizing
- Presentable, well groomed with leadership quality
- People-oriented
- Able to work under pressure and independently