Director of Housekeeping

The Director of Housekeeping is responsible for the smooth and efficient functioning of all
housekeeping operations, laundry & public areas.



Summary of Responsibilities:

Reporting to the Hotel Manager responsibilities and essential job functions include but are not limited to the following:

• Ensure the departments within the scope of responsibility adhere to all hotel’s policiesand procedures
• Assume other authorities pertaining to the areas of responsibility as delegated by theHotel Manager
• Initiate and maintain effective communication between his/her department and allother operating departments
• Maintain effective communication between his/her department and the Hotel Manager
• Present his/her department’s view points at all Department Head Meetings
• Constantly select, train, supervise, groom and terminate, when necessary, any persons within the scope of responsibility
• Responsible for the negotiation in best favorable terms of any Outsourcing contracts in all departments required in order to maintain staffing levels
• Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
• Develop staff within the area of responsibility
• Periodically review and update performance levels (TQM, PMP)
• Supervise, guide, schedule, discipline and evaluate all staff in the areas of responsibility
• Prepare related budget for labour, linen, guest rooms and cleaning supplies
• Ensure 100% completion of all Maintenance Programs, based on yearly budget
• Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
• Periodically review and re-evaluate all supplies
• Monitor the quality of all goods and services supplied to the department and maintain the standards set by the group
• Periodically review and update labor standards, based on MOM regulations
• Approve and submit on time to the Finance Department all invoices for goods and services rendered
• Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
• Implement and continually administer all aspects of the guest room supply control program
• Periodically conduct physical inventory of room linen, as well as guest room supplies
• At least annually prepare requisitions for management approval to ensure par stock for all items.
• Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
• Understand workings and procedures of Front Office and other related departments
• Conduct meetings with all colleagues on a regular basis
• Ensure Maintenance and further improvement of all TQM programs
• Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie.
• Master keys, lost & found, linen/guest supplies & all property management equipment, etc
• Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
• Comply with Brand, Hotel and department policies and procedures at all times
• Carry out any other duties as and when assigned by the Management of the Hotel and department.