Director of Housekeeping

Job Title: Director of Housekeeping
Contract Type: Permanent
Location: singapore
Reference: JOB_000499[579]
Contact Name: Cindy Chua
Contact Email:
Job Published: July 18, 2018 17:11

Job Description

The Director of Housekeeping is responsible for the smooth and efficient functioning of all
housekeeping operations, laundry & public areas.

Summary of Responsibilities:

Reporting to the Hotel Manager responsibilities and essential job functions include but are not limited to the following:

  • Ensure the departments within the scope of responsibility adhere to all hotel’s policiesand procedures
  • Assume other authorities pertaining to the areas of responsibility as delegated by theHotel Manager
  • Initiate and maintain effective communication between his/her department and allother operating departments
  • Maintain effective communication between his/her department and the Hotel Manager
  • Present his/her department’s view points at all Department Head Meetings
  • Constantly select, train, supervise, groom and terminate, when necessary, any persons within the scope of responsibility
  • Responsible for the negotiation in best favorable terms of any Outsourcing contracts in all departments required in order to maintain staffing levels
  • Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
  • Develop staff within the area of responsibility
  • Periodically review and update performance levels (TQM, PMP)
  • Supervise, guide, schedule, discipline and evaluate all staff in the areas of responsibility
  • Prepare related budget for labour, linen, guest rooms and cleaning supplies
  • Ensure 100% completion of all Maintenance Programs, based on yearly budget
  • Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
  • Periodically review and re-evaluate all supplies
  • Monitor the quality of all goods and services supplied to the department and maintain the standards set by the group
  • Periodically review and update labor standards, based on MOM regulations
  • Approve and submit on time to the Finance Department all invoices for goods and services rendered
  • Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
  • Implement and continually administer all aspects of the guest room supply control program
  • Periodically conduct physical inventory of room linen, as well as guest room supplies
  • At least annually prepare requisitions for management approval to ensure par stock for all items.
  • Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
  • Understand workings and procedures of Front Office and other related departments
  • Conduct meetings with all colleagues on a regular basis
  • Ensure Maintenance and further improvement of all TQM programs
  • Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie.
  • Master keys, lost & found, linen/guest supplies & all property management equipment, etc
  • Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
  • Comply with Brand, Hotel and department policies and procedures at all times
  • Carry out any other duties as and when assigned by the Management of the Hotel and department.


  • Tertiary Education or Professional Qualification in Hotel Management
  • At least 10 years of experience in Housekeeping, Laundry and Public Areas
  • Excellent in verbal and written English
  • Degree / Diploma in Hotel Management
  • Product Leader, Innovative and strong in planning and organizing
  • Presentable, well groomed with leadership quality
  • People-oriented
  • Able to work under pressure and independently