Job Description
The Company
Our client is a well established holding company based in Indonesia with a diverse range of investments in the country and is renowned for its innovation, integrity and dependability. Well steeped in luxury, our client owns and manages one of the most recognizable and fast expanding luxury brands in the region.The Role
Supervises and evaluates the performance of all department personnel
Reports to the Group GM
Responsible for guiding his/her team to develop activity programming sensitive to guest demographics and itinerary fluctuations
Host and acts as Master of Ceremonies at special events, theme parties and functions such as Captain's Cocktail Party, Guest's Talent Show, Welcome Aboard Show etc.
Makes announcements on the Public Address System
Monitors and evaluates guest comments and creates plans for improvements
Conducts regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions
Ensures that guest entertainment and activities are carefully integrated with all product offerings aboard the ship
Coaches and rehearses performance with department staff to ensure that cruise line standards are being met
Responsible for the training and counseling of all the staff under his/her supervision
Manages and communicates with on shore management staff and ensures brand standards are achieved on shore and on board
Ensures that all service and products on board are delivered in a timely and precise manner in accordance to brand standards
The Person
Minimum of five years experience in an upscale hotel, resort, cruise ship, entertainment or recreational industry (shipboard experience preferred)
Master of Ceremony or/and professional entertainment experience
Strong management skills and ability to work in a multicultural environment
Excellent verbal and written command of the English language, knowledge of another language(s) is a plus
Superior customer service, team building and conflict resolution skills
Excellent communication, problem solving, decision making, and interpersonal skills
Problem solving skills is a must
