Brand Ambassador

Job Title: Brand Ambassador
Contract Type: Permanent
Location: Macau
Reference: JOB_000498[782]
Contact Name: Leon Nonis
Contact Email:
Job Published: July 18, 2018 14:10

Job Description

The Company

Our client is more than an accommodation provider. Recognising the difference between the traveller and tourist, they cater its quarters to the modern-day explorer, who seeks different experiences wherever the world takes him or her. Its accommodations exude modernity and strive to inspire unending exploration, complemented by high service standards.

The Role

  • Upholding and/or improving Property's review ratings
  • Handling check-ins and check-outs of guests
  • Assisting guests with concierge services such as providing directions
  • Maintaining property’s cleanliness at all times with the assistance of housekeepers
  • Providing hostel services to guests such as laundry, printing and etc. 
  • Enforcing house rules firmly and decisively
  • Assisting with the sales of Attraction Tickets and/or any sales of merchandises
  • Assisting with any ad-hoc task instructed by superior
  • Ensuring and enforcing Standard Operation Procedures (SOP) at all times
  • Up-keeping of property’s condition at all times including but not limiting to changing of light bulbs, wall painting and troubleshooting WIFI Network.
  • This role will report into the Hotel Manager

The Person

  • You must have prior front office / concierge / guest services experience
  • Preferably come with boutique experience
  • Willing to multi-task and perform a spectrum of duties, not just limited to front line duties
  • Able to work independently and have self initiative
  • A strong team player that works well under pressure
  • Multiple language capabilities will be a strong asset
  • Service and guest orientated