About the CompanyOur client is a well established holding company based in Indonesia with a diverse range of investments in the country and is renowned for its innovation, integrity and dependability.
About the Role
You will be responsible for assisting in the direction and organization of activities and services of all hotel food and beverage outlets, including banqueting, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Develop and implement menus and food and beverage marketing strategies in partnership with the Director and the culinary team
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Recruit, interview and train team members
You must have 3 to 5 years experience within the deluxe 5 star / luxury arena overseeing multiple outlets, including banqueting. Domestic / local experience is highly preferred.
- Hospitality - passionate about delivering exceptional guest experiences.
- Integrity - do the right thing, all the time.
- Leadership - a leader in our industry and in our communities.
- Teamwork - a team player in everything we do.
- Ownership - owners of our actions and decisions.
- Now - operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus