Area General Manager

Job Title: Area General Manager
Contract Type: Permanent
Location: Hoi An Vietnam
Reference: JOB_000568[908]
Contact Name: Leon Nonis
Contact Email:
Job Published: December 20, 2018 14:06

Job Description

The Client
Our client isrenowned for creating one-of-a-kind properties in some of the world’s most desirable destinations. A Sense of Place journeys allow their guests to immerse themselves in the essence of these exciting cities with unique, private experiences.


The Role
As the Area General Manager, you are responsible for managing the Hotels Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A Cluster General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieve
The Person
The Area General Manager is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Prior cluster / area experience is required
  • Degree or diploma in Hotel Management or equivalent
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth local knowledge of the Vietnam market is essential
  • Pre-opening experience