Job description
Overview
We are seeking a highly motivated and experienced Resort Manager to oversee the daily operations of our client's resort. The ideal candidate will be responsible for ensuring optimal guest satisfaction, maintaining a positive working environment, and achieving the resort's financial and operational objectives. This role requires a dynamic leader who can implement strategic plans, manage diverse teams, and uphold the highest standards of service and compliance.
Responsibilities
- Guest Satisfaction & Operations: Ensure the resort operates in alignment with established Standard Operating Procedures (SOPs) and policies to deliver exceptional guest experiences.
- Strategic Planning: Develop and execute plans and budgets, including revenue and cost management, while safeguarding quality and operational efficiency.
- Team Leadership: Manage and coordinate Department Heads and Assistant Managers, including recruitment, training, performance reviews, and scheduling.
- Financial Oversight: Prepare monthly financial reports, oversee accounting processes, and justify any deviations or differences.
- Compliance & Safety: Ensure adherence to employment regulations, Occupational Health & Safety standards, fire regulations, and other legal requirements.
- Marketing & Promotion: Implement marketing plans and oversee the production and distribution of promotional materials to attract target groups.
- Problem Solving: Handle guest complaints and lead internal and external meetings to address operational challenges.
Qualifications
- Proven experience in hotel or resort management, with a strong track record of achieving financial and operational goals.
- Exceptional leadership and team management skills.
- Strong financial acumen, including budgeting, cost control, and financial reporting.
- Excellent communication and interpersonal skills.
- In-depth knowledge of hospitality industry standards, legal regulations, and compliance requirements.
- Ability to develop and implement strategic plans and improvement initiatives.
- Proficiency in using hotel management software and other relevant tools.
Day-to-Day
- Oversee daily operations to ensure smooth functioning across all departments.
- Monitor guest feedback and implement measures to enhance satisfaction.
- Coordinate with Department Heads to ensure timely execution of activities and adherence to schedules.
- Conduct regular staff meetings to communicate goals, updates, and expectations.
- Review financial performance and implement cost-saving measures where necessary.
- Ensure compliance with all legal, safety, and corporate identity standards.
- Address and resolve any operational issues or guest concerns promptly.
Benefits
- Competitive salary package.
- Opportunities for professional growth and development.
- Comprehensive health and wellness benefits.
- Paid time off and vacation days.
- A supportive and collaborative work environment.
- The chance to lead a dedicated team in a prestigious resort setting.
If you are a results-driven professional with a passion for hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity.
