Director of People Experience

The Company

Our client is a regional leader in the high end luxury co-working space.  They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening.

The Role

Our client is looking for a Director of People Experience (“DPE”) to oversee all aspects of Human Resources practices and processes for all centres in the country. The DPE is responsible in ensuring the proper implementation of company strategy and objectives to promote corporate values and enable business success through human resources management, including recruitment & selection, engagement, compensation & benefits, performance management and training & development.

This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. The Director of People Experience enjoys being part of a fast-moving and dynamic team, working closely with the Chief Commercial Officer and will report to the Chief Executive Officer.

Recruitment & Selection

Partner Country GM, Centre Managers and Head of Departments to identify recruitment needs ie. current vacancies, new roles to be created

Drive employer branding initiatives working closely with the Marketing Team

Ability to look beyond candidate’s profile, into their undiscovered potential

Oversee the talent acquisition process, upholding the integrity of the process and ensures that we are in the position to hire the best talent for our team

Think out of the box to identify sources to talent pool

Build a pipeline of talents in line with expansion plans

Coordinate the experience of our talent acquisition cycle, from scheduling chats between candidates and leaders, offer, maintaining talent bank etc.

Work with Head of Departments to craft job descriptions

Create and post job advertisements on identified platforms

Administer employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met as per the policies and business needs of COMPANY and the country

Onboarding for new team members

Engagement

Representing and living the COMPANY brand and engaging team members

Prepares and executes HR related events for team members in country ie. Townhall, Teambuilding, Orientation, Training etc.

Develop and lead initiatives to reinforce COMPANY culture

Provide feedback on COMPANY’s culture and work with Senior Management to determine actionable steps towards a positive culture

Compensation & Benefits

Conducts groundwork for compensation & benefits such as research for systems, benchmarking exercise etc. for country

Identify, research and propose salary and benefits to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity

Check and track employee claims

Prepares and checks monthly payroll for country before submission to Controller for approval

Process Casual Labour request and payments

Propose annual increment / performance bonus in line with country practices

Employee Relations

Act as the employment legal expert and provide timely advice on matters, following-up with managers to make sure their intervention has been successful and to offer any further assistance needed

Be visible in order for managers and employees to have easy access to assist with employee challenges or concerns

Act as a mediation or escalation point in disputes or formal proceedings

Act as counsel to the business in all employee relations matters including disciplinaries, grievances and managing absence

Performance Management

Provides guidance and support to country team and leaders in the country

Assists in overseeing confirmation appraisal process

Ensures a structured Performance Appraisal Process is in place and teams in the country are in compliance

Create a roadmap for hi-potential team members to accelerate their development (Talent Management)

Implementation of metrics for team and individual performance and conduct timely reviews on the performance metrics

Learning & Development

Works with all leaders within the country to identify training needs for department and country

Assess training needs to implement Learning and Development programs

Ensures training activities are planned to meet current and future needs

Develops and prepares training plans and monitor accordingly

Change Management

Provide support to the CEO in delivering effective organisational change

Be actively involved in developing current and future business opportunities and ensure that the team has the skill sets to support new markets and growth

Work with the Senior Management team as a coach, challenger, contributor and driver of important decisions

Identify and report on the needs of the business (qualitative and quantitative) considering business growth, attrition and risk

Translate strategy into actionable programmes

Demonstrate positive engagement through HR metrics such as turnover and absence and have plans in place to improve these metrics

The Person

The guru who has been in this/similar role for the past 8 years or more with a proven track record of your success and have demonstrated experience in Human Resource Management

Gets excited about working with numerous people across cultures day to day

Comfortable and is able to work with a team that is spread across locations

Impeccable and concise communication and presentation skills, verbal and written

Demonstrate integrity, responsibility, and good work ethics

Highly competent in basic computer skills including Microsoft Word, Excel, and PowerPoint and adept in tools like Linkedin Recruiter and similar platforms

Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.

Demonstrated ability to work independently and drive deadlines

Strong time management skills and experience managing multiple projects simultaneously

Self-directed with a high level of initiative and a ‘can do’ attitude

Able to ace bridging corporate and fast-paced start-up culture