Employee Satisfaction Index

ACI is the leading specialist Recruitment, Executive Search and Professional Training firm dedicated to the Travel, Tourism, Hospitality and Lifestyle Industries.

Our live Employee Satisfaction Index (ESI) is a global first; providing daily temperature checks on employee sentiments about their job, their company and their bosses. Is your ESI up or down today?

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of employees said they love their JOB today


of employees said they love their COMPANY today


Of employees said they love their BOSS today


Our Team

Understanding nuances and macro talent issues of an industry takes people from within the industry to appreciate.

Our highly-regarded team of consultants comprise of professionals from the travel & hospitality sector with proven experience across the globe. 

We are a team dedicated to assist you achieve your goals...


Our Awards

  1. Award 1 15d1ebfc5bfbf193429d87cc86a9d73f9021250465fc666321a3db31efc2d387
  2. Award 2 b0fb8b2b16d8a25a93c8c854f1a9f959c3a627459de5bd0b83803b544d11e482
  3. Award 3 8d8cfc9de45537f9eb53435645437cde81f551ab144020f6dffc3ddeea3d485a
  4. Award 4 5d68e4328e437cd6b77b1ec54a46cf4b53a96e932cedb440254f74319952d90c
  5. Award 5 1f8fc1574cf3092917f431dde3cbc66a5bf84f6d317fb97fa414def9d11069b3


Patrick Andres

Managing Director, Asia Pacific - Rainmaker Asia Pacific

We engaged the services of ACI to help us identify a candidate to grow our Asia-Pacific team. From the onset, ACI proved themselves to be very professional. They were very thorough in recognizing our specific needs, and made some relevant suggestions based on their deep understanding of the market. They then provided us with a comprehensive list of options from their pool of local talent. They were very efficient in organizing follow-up meetings, showing a great deal of flexibility, Throughout the process they were responsive and professional. They have followed up after the fact to make sure the fit was good for both the employer and the candidate. In the end they were key in helping us find an excellent candidate. We thank them of all their efforts, and hope to have the opportunity to work with them again soon.

Pierre-Charles Grob

Managing Director Asia, FastBooking

We have been working with ACI for a while. It is a real business partner, as they understand the profile we are looking for, they take the initiative to share insights about moves and opportunities and most importantly we share the same values. A real pleasure to build with you.

Srun Paothawee

Team Leader - Talent Attraction, Amadeus Asia Limited

We have been working with Thomas Lim and ACI for many years and we have always been impressed by his professionalism, good customer service and his ability to supply us with strong candidates for hard to fill roles. ACI is certainly our preferred  recruitment agency and we will absolutely continue using ACI recruitment service in the future. 

Tanya Jarman

Senior Marketing Manager, International - South Australian Tourism Commission

We engaged Andrew Chan and the team at ACI HR to recruit a senior management role for us in Singapore. The brief was tight and the expectations were high. Andrew responded with a high calibre list of candidates, delivering on the skill set we needed. Andrew is a pleasure to work with; approachable, professional and accessible. This was essential given that we were recruiting from Australia.

Frederick Wong

TrustYou, MD & VP Asia Pacific

We have been using ACI as our preferred Executive Search firm for a number of years and have found them to be true professionals with a clear understanding of our company’s requirements, as well as an intimate knowledge of the industry as a whole. They have been instrumental in helping us build our Asia Pacific team and we would have no hesitation to recommend their services.

Herve Bellaiche

Executive Vice President Sales & Marketing, COMPAGNIE DU PONANT

I worked with ACI for the recruitment of the Manager in charge of our Shanghai Office. Because our company is based in Europe, it could have been difficult to work. In this case with ACI, it was very easy! The team was very responsive, very clear and we had regular feedbacks regarding this recruiting process. I was pleased to have ACI representing locally our interest. Overall, the process was very efficient and it went very fast (4 weeks in total). I strongly recommend ACI team to any potential recruiter.


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