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Team Manager (Overnight Shift)

Job Title: Team Manager (Overnight Shift)
Contract Type: Permanent
Location: Singapore
Industry:
TMC
Reference: JOB_000669[147]
Contact Name: Leon Nonis
Contact Email: leon@acihr.com
Job Published: August 28, 2019 12:53

Job Description

The Company

Our client has been at the forefront of exceptional service for nearly 20 years. Their mission is to be the world's most trusted service platform.

Since 1998 they have combined always-on, personalised, premium, and specialist knowledge - with world class expert-led customer service -and continuous innovation in technology.

Today, our client serves millions of members in 35 countries around the world, working with more than 40 corporate partners, from 20 offices located in the most important wealth centres.


The Role

As a Team Manager in the Singapore office, you will be responsible for managing individuals of different specialist backgrounds including travel, dining, tickets and creative. You will need to be fluent in Cantonese/Mandarin and English and have strong experience working in customer service in a management capacity. We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding.

The team deals with all types of lifestyle requests from our members. The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business. Your success will also come from excellent communication skills and having a pro-active approach to all that you do.

You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer briefs. The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure.


·       Energetic and passionate individuals with proven experience of managing at least 6-8 people

·       Proven capability to own and lead projects

·       Seasoned in the development and execution of team and department-level strategies

·       People who can use their initiative and creativity to drive the business forward

·       People who are passionate about delivering high quality customer service

·       Luxury and VIP Travel and/or Hospitality industry experience preferred

·       Ideal if you are fluent in Cantonese/Mandarin and English (both written and spoken)

 

Please note: This position is a 40-hour work week on overnight shifts.

8pm - 5am

9pm - 6am

10pm - 7am

11pm - 8am