Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.
They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
Our client delivers their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers.
Do you want to play a key role in growing an already successful global service business in China and Asia Pacific?
Do you have a real passion for customer service?
Are you passionate about people management?
As a Team Manager, you will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel and dining. You will need to be fluent in Mandarin and English and have strong experience working in customer service in a management capacity. Our client operates in an exciting and dynamic market and wants leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding.
Our clients' team deals with all types of lifestyle requests from our members living in China and abroad. The market is incredibly exciting and dynamic and they need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business. Your success will also come from excellent communication skills and having a pro active approach to all that you do.You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfill highly specific and unique customer briefs. The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure.
- Highly computer literate individuals who are proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
- Energetic and passionate individuals with proven experience of managing at least 6-8 people
- Proven capability to own and lead projects
- Seasoned in the development and execution of team and department-level strategies
- People who can use their initiative and creativity to drive the business forward
- People who are passionate about delivering high quality customer service
- Travel and/or Hospitality industry experience preferred
Our clients' people are at the heart of the business and they have a culture of recognition and reward.
All their employees also enjoy a range of benefits regardless of where they are based. Employees get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, they also operate a Loyalty Reward program – this is a bonus that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. Our client wants to give their people extra spending money so that they can truly enjoy their sabbaticals.
One of their more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Please note: You must be fluent in both Mandarin and English (CET 6 and above) to apply for this role (both written and spoken) which is based in Shanghai.