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Team Manager

Job Title: Team Manager
Contract Type: Permanent
Location: Singapore
Industry:
Reference: JOB_000701[264]
Contact Name: General User (84092043)
Contact Email: neha@acihr.com
Job Published: November 08, 2019 12:35

Job Description

The Client

Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.

They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

Our client delivers their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers.

 

Description

Do you want to play a key role in growing an already successful global service business in Asia Pacific?

Do you have a real passion for customer service?

Are you passionate about people management and people development?

Yes? Read on...

As a Team Manager in the Singapore office, you will be responsible for managing around 6-8 individuals of different specialist backgrounds including travel, dining, tickets and creative. You will need to have strong experience working in customer service in a management capacity. We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding.

The team deals with all types of lifestyle requests from our members globally. The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business. Your success will also come from excellent communication skills and having a pro active approach to all that you do.

You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfill highly specific and unique customer briefs.The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure.

 

The ideal candidate will have:

  • Energetic and passionate individuals with proven experience of managing a team, including developing of individuals
  • Proven capability to own and lead projects
  • Seasoned in the development and execution of team and department-level strategies
  • People who can use their initiative and creativity to drive the business forward
  • People who are passionate about delivering high quality customer service
  • Luxury and VIP Travel and/or Hospitality industry experience preferred