Team Lead

Job Title: Team Lead
Contract Type: Permanent
Location: Shanghai
Reference: JOB_000465[972]
Contact Name: Anne Thibault
Contact Email:
Job Published: April 20, 2018 12:28

Job Description

The Company

Our client - a Luxury Lifestyle & Travel group - is currently looking for a Team Lead to join the team in Shanghai.

The Role
  • You will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel and dining.
  • You will need to be fluent in Mandarin and English and have strong experience working in customer service in a management capacity.
  • You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer briefs.
  • The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront.
  • A passion for customer service is essential as well as the ability to thrive under pressure.

The Person
  • Highly computer literate individuals who are proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
  • Energetic and passionate individuals with proven experience of managing at least 6-8 people
  • Proven capability to own and lead projects
  • Seasoned in the development and execution of team and department-level strategies
  • People who can use their initiative and creativity to drive the business forward
  • People who are passionate about delivering high quality customer service
  • Travel and/or Hospitality industry experience preferred