Our client - a Luxury Lifestyle & Travel group - is currently looking for a Team Lead to join the team in Shanghai.
- You will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel and dining.
- You will need to be fluent in Mandarin and English and have strong experience working in customer service in a management capacity.
- You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer briefs.
- The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront.
- A passion for customer service is essential as well as the ability to thrive under pressure.
- Highly computer literate individuals who are proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
- Energetic and passionate individuals with proven experience of managing at least 6-8 people
- Proven capability to own and lead projects
- Seasoned in the development and execution of team and department-level strategies
- People who can use their initiative and creativity to drive the business forward
- People who are passionate about delivering high quality customer service
- Travel and/or Hospitality industry experience preferred