Team Lead

Job Title: Team Lead
Contract Type: Permanent
Location: Hong Kong
Reference: JOB_000399[804]
Contact Name: Anne Thibault
Contact Email:
Job Published: January 25, 2018 11:44

Job Description

The Company

We are looking for our international client – a LuxuryLifestyle and Travel company – a Team Lead (role based in Hong Kong).

The Role

You will be responsible for managing around 8 - 10 people of different specialist backgrounds including Travel, Dining,

and Hospitality. You will need to be fluent in Cantonese, Mandarin and English and have strong experience working in customer service in a management capacity.


We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding.


The team deals with all types of lifestyle requests from our members living in Hong Kong and abroad. The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team. Your success will also come from excellent communication skills and having a pro active approach to all that you do.

The Person

  • Energetic and passionate individuals with proven experience of managing a team
  • Seasoned in the development and execution of team and department-level strategies
  • People who can use their initiative and creativity to drive the business forward
  • People who are passionate about delivering high quality customer service
  • Luxury and VIP Travel and/or Hospitality industry experience preferred