Regional Vice President - Operations

Job Title: Regional Vice President - Operations
Contract Type: Permanent
Location: Dubai
Reference: JOB_000453[943]
Contact Name: Leon Nonis
Contact Email:
Job Published: September 20, 2018 10:14

Job Description

The Client

Inspired by technology and design, our client is an international leader in the affordable luxury market. Located in major cities throughout the world, our client is fast expanding.


The Role

The role will incorporate a dynamic approach in the oversight and management of all hotels in the Middle East and Asia. This position will be responsible for leading all aspects of Operations, from assembling the right management team to achieving the financial goals of the properties and will be responsible for managing the launch of any new hotels that are added to the portfolio while acting as a brand representative by reinforcing the company’s vision, values and standards of quality and service.

This position will also be able to take prompt corrective action when necessary or suggests alternative courses of action. This position is responsible for maintaining a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment, which is conducive to maximum employee morale, productivity, efficiency and effectiveness. This role will also be the main point of contact for hotel shareholders on all matters pertaining to Operations and hotel performance.


• Ensures that all hotels operate in a way that follows the company's direction, brand standards and policies
• Assists General Managers in developing and supervising programs that promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations
• Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established goals
• Provides market leadership in recruiting, developing, training and motivating the hotel management teams
• Coordinates all required ownership reporting with direct report General Managers
• Develops and maintains an in-depth knowledge of the market to assist in driving brand awareness, competitive analysis and opportunities for demand generation
• Maintains a system of on-site inspections to ensure the interior and exterior of hotel meet or exceed quality standards
• Oversees all new hotel openings and may be called upon to perform interim GM tasks
• Provides effective direction to managers regarding operational and procedural standards
• Conducts timely performance reviews with management staff
• Ensures on-going staff development and assists staff in developing for various advanced positions
• Rewards and reinforces key accomplishments
• Actively engages with the guests
• Assists hotel management teams in developing labor schedules to optimize labor and profitability
• Reviews labor standards on a weekly basis to ensure satisfactory controls are in place
• Develops and implements corrective action plans to address operational deficiencies and areas to improve efficiency
• Provides leadership in monitoring and maintaining a high level of customer satisfaction, service delivery and product quality
• Helps to implement the company’s business development strategies within the market
• Acts as a communication link between the Corporate office and hotel management teams
• Utilizes resources, P&L numbers, guest survey results and market trends to complete an evaluation / needs assessment before visiting / supporting the hotel
• Provides effective coaching and delegation to management team with timely follow up
• Provides leadership in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis
• Monitors periodic operational/financial performance metrics and provides in depth analysis to the CEO and property shareholders
• Utilizes company systems and policies to reinforce the overall image
• Reports to the CEO on a regular basis regarding business developments and local challenges



The Person



• Bachelor’s degree in business administration or hospitality management - equivalent combination of education, training and experience may substitute for education requirements
• Eight years (8) of relevant experience in high growth, multi-unit environment, in hospitality management. You must have a strong background and foundation in process management
• Proven track record of leadership with a servant/leader mentality and a passion for empowering, inspiring and motivating team members
• Maintains the ability to multi-task and adapt to changing priorities
• Resourceful problem-solving skill
• Self-motivated, driven and task oriented
• Holds self and others accountable to consistently maintain high performance standards
• Experience comfortable working in a rapid growth multi-unit environment you must have prior exposure in the Middle and Far East hospitality arena
• Maintains a professional appearance and acts as a positive role model within the properties and corporate office
• Excellence guest relation skills, including guest incident follow up
• Clear understanding and experience with industry related enterprise technology
• Strong communication and interpersonal skills
• Strong work ethic with a high level of integrity and dedication to the values of the company
• Entrepreneurial spirit with a passion and vision to meet the demands of a dynamic customer base
• Organized with a proven track record of setting priorities and problem solving while utilizing good judgment and effective decision-making
• Financial acumen and demonstrated responsibility for P&L and development / tracking of property budgets
• Strong understanding of inventory management, scheduling, planning, logistics and distribution functions
• Computer knowledge Microsoft Office and office skills required
• Intermediate / Advanced Microsoft Excel skills required
• Ability to travel up to 50% of the time