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Revenue Manager

Job Title: Revenue Manager
Contract Type: Permanent
Location: Japan
Industry:
Reference: JOB_000787[909]
Contact Name: Anne Thibault
Contact Email: anne@acihr.com
Job Published: July 19, 2021 19:10

Job Description

The Company

Our client - a Leading & reputable Software company in the Hospitality & Travel sectors - is looking for their Revenue Manager. This role is based in Japan.

 

The Role

  • Develop and maintain ongoing client relationship at the hotel level and or Corporate Level

  • Understand the Clients strategic and tactical objectives and anticipate how this will impact our Company's system and the Client's ability to get the maximum value from it

  • Initiate planned communication processes with Client Sponsors and our Company

  • Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity

  • Act as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship

  • Through the development of a strong relationship with the Client, identify Client Training needs and potential additional modules sales which would benefit both the client and our Company

  • Responsible for producing quotations and follow up on invoices for training and new modules

  • Responsible for interacting with the (Major) Account Manager and members of the Support team to ensure alignment between all communication to hotel and Corporate (if appropriate)

  • Familiarity with Training and Deployment including Support tool-sets

  • Assume the responsibilities of Account Manager for clients that do not qualify for an individually appointed Account Manager.

  • Monitor and facilitate where necessary Client product enhancement requests

  • Mentor new employees as required

  • Maintain accurate and up to date information on the status of the account and contacts assigned in SalesForce.com.

  • Performs other duties, as assigned.

 

The Person

  • BS or BA in Hospitality Management, Business Administration• • 8+ years hospitality business experience, including 5+ years experience in the Revenue Management Area• Extensive Japanese hotel experience, some global hotel experience is an advantage

  • Experience with Revenue Management systems

  • Experience with Hotel Systems (PMS,CRS,GDS)

  • Excellent communication skills - both written and verbal Japanese and English

  • Organizational, planning, analytical and problem-solving skills

  • Ability to multi-task while maintaining impeccable attention to detail

  • Proven client relationship management skills

  • Proficiency in MS Windows, MS Office software suite.

  • Ability to work successfully in an international team environment, as well as the ability to work independently.

  • Professional presence

  • Flexible working hours might be required to accommodate clients in various time zones