Resident Manager

Job Title: Resident Manager
Contract Type: Permanent
Location: Toronto, Canada
Reference: JOB_000495[162]
Contact Name: Anne Thibault
Contact Email:
Job Published: July 10, 2018 11:58

Job Description

The Company
Our client - a leading & international 5 stars Hotel - mandated us to identify their Resident Manager in Toronto, Canada.

The Role
  • Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest experience
  • Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
  • Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
  • Lead and encourage the team by understanding their individual needs and working with them in an approachable way
  • Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
  • Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
  • Perform duties of the General Manager in their absence and perform other duties as required

The Person

What you will need to be considered:

  • A diploma and/or undergraduate degree in related disciplines
  • Ideally more than 10 years of experience in hospitality industry across multiple functions
  • Preference for candidates with Room background
  • Only candidate with an experience in Canada will be consider for this position
  • Strong leadership and business acumen
  • Ability to strategize based on market demand periods to maximize revenue opportunities
  • Knowledge in hotel management best practices and relevant laws and guidelines
  • Enthusiastic and dedicated with an eye for details
  • Service-oriented and well-organized with strong sense of responsibility
  • Excellent communication skills