Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Singapore
Reference: JOB_000527[40]
Contact Name: Leon Nonis
Contact Email:
Job Published: October 02, 2018 12:29

Job Description

The Company

Our client is more than an accommodation provider. Recognising the difference between the traveller and tourist, they cater its quarters to the modern-day explorer, who seeks different experiences wherever the world takes him or her. Its accommodations exude modernity and strive to inspire unending exploration, complemented by high service standards.

The Role

  • Recruitment / Interview & Selection process
  • Orientation and On Job Training
  • Performance Evaluations / Appraisal
  • Conduct regular housekeeping inspection in accordance to the housekeeping checklist such as cleaning materials and equipment, quantity and quality checks on linen and toiletries.
  • Submit a list of maintenance issues that are found while cleaning
  • Prepare housekeeper and front desk crew’s roster
  • Supervise the cleaning schedule
  • Conduct regular training for housekeeper and front desk crew
  • Ensure proper attire of housekeeper and front desk crew
  • Follow up on C&B issues
  • Familiar with the system, process and procedures
  • Ensure procedures for emergency situation is well communicated to all staff
  • Stand in duties for crew on unplanned leave (MC, urgent leave and etc.)
  • Follow up and report on exceptional situations, cash disbursement, charge report and refund report
  • Cash sales and cash pool handover
  • Setting of breakfast and events
  • Ensure timely replenishment and ensure freshness of food supply to guests
  • Ensure that consumable resources are store and locked in good conditions, indicating with good labeling of dates
  • Reasonable records are maintained
  • Storage hygiene is maintained at all times, be it served or under storage

The Person

  • Your must come with the relevant management or supervisory experience
  • Exposure in the hostel / backpackers market is ideal
  • Good communication and management skills
  • Able to work under pressure
  • A problem solver and team player
  • A leader by nature, not afraid to lead by example
  • Multi-lingual