Lifestyle Concierge Specialist - Japanese

Job Title: Lifestyle Concierge Specialist - Japanese
Contract Type: Permanent
Location: Melbourne
Reference: JOB_000694[285]
Contact Name: Kathy Fatseas
Contact Email:
Job Published: October 29, 2019 16:53

Job Description

The Company

Our client is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. They use their expertise, technology and buying power to grant their members direct access to the best travel, live entertainment, dining and luxury retail services. They also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

They deliver their service through a combination of a unique technology-enabled platform and the expertise of their highly trained lifestyle managers.

The Role

·Do you speak Japanese to a native level?

·Are you a confident, natural organizer?

·Are you passionate about helping people?

·Looking to join a rapidly growing, entrepreneurial and tech-focused company?

Our client is looking for passionate, motivated and resourceful individuals to join their APAC team. As a Generalist, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help their members get the most from their lives, whilst growing knowledge within you team and across the company. You will use your research and communication skills to provide personalized solutions to member requests within specified time frames.

The Person

The ideal candidate will have:

·Native-level of Japanese and English (to liaise with Japanese and English speaking members)

·Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner

·The ability to work independently and perform well with little supervision

·Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills

·The ability to multitask and handle several projects at the same time

·Strong administration skills and be able to prioritize workloads to meet tight reporting timelines

·Detailed orientation and deadline driven to ensure that demanding standards are met.

·High adaptability to a dynamic changing environment

·An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained

·Attention to detail and able to work independently

·Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality industry would be an added advantage

·Local knowledge of Japan and APAC region


Our Client’s people are at the heart of their business and then have a culture of recognition and reward.

All employees also enjoy a range of benefits regardless of where they are based. Employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, they also operate a Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money') that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

This position is a full time position with week day and evening and weekends shifts.

Please note that we can only accept applications if you have the right to work in Australia.