Head of Product and Sales - Africa Specialist

Job Title: Head of Product and Sales - Africa Specialist
Contract Type: Permanent
Location: Singapore
Reference: JOB_000386[508]
Contact Name: Naqiya
Contact Email:
Job Published: December 12, 2017 00:41

Job Description

The Company

Our client is Asia's first and only safari specialist, to organize bespoke safaris to Africa, trips to Latin America and

Founded in 2002 in Hong Kong, our Client now has offices in Singapore, Manila and New York, all staffed with specialist travel consultants helping clients plan that trip of a lifetime.

The Role

  • Design, develop, customize and deliver itineraries to clients’ preferences in a timely and
    accurate fashion
  • Liaise with potential clients in person, over the phone or via email to discuss their travel requirements
  • Look after the clients on a continuous basis, from the initial enquiry, the lead up to and during the trip itself, help to answer their questions and assist by phone and email
  • Ensure total satisfaction throughout the client journey to generate repeat business
  • Facilitate the operations team with quotations, reservations and visa processing in a timely and accurate fashion
  • Handle relevant administration and post-sales administration, chasing for and taking second payments or balance payments
  • Compile and update travel documentation and destination information for clients’
    upcoming trips
  • Manage, support and build key client accounts, maintain contact with past clients to
    promote other destinations for future holidays
  • Chase and maintain details such as booking status, passport information, flight details, insurance details while recording data in the company and suppliers’ CRM and booking system
  • Act as the friendly, efficient and professional face of the company, deliver exceptional service during every contact with clients and suppliers
  • Research relevant destinations and keeping up to date with travel industry news
  • Maintaining and exceeding GP and meeting monthly sales target
  • Meet teamwork expectations
  • Undertake any other additional tasks as directed by HOD

The Person

  • Passion for travel is a must
  • Minimum 2–3 years’ experience in the travel & tourism / hospitality industry
  • Holding a Diploma in Travel & Tourism Hospitality Management or related disciplines will be an advantage
  • First-hand experience on Southern and East African necessary
  • Experience on front line service handling direct guests (and customer relationships) and developing and promoting products and services in the outbound direct travel industry
  • Have a good command of spoken and written English, SEA language is preferred
  • Have excellent telephone and email etiquette
  • Proficient on both the Mac and PC platforms and knowledge of all office applications
  • Self-motivated, result-driven plus effective selling skills, strong client focus
  • Be resourceful,able to think on your feet and effective in problem-solving and handling emergencies
  • Be able to project a positive attitude, seek solutions in your work and create a friendly environment in the office
  • Have a keen eye for numbers and details, be meticulous and able to multi-task
  • “Roll-up-your-sleeves" entrepreneurial, start-up attitude
  • Flexibility to take on a variety of tasks and support colleagues, must have great team player attitude
  • Excellent communication and time management skills, able to work across various timezones