Group Operations Manager

Job Title: Group Operations Manager
Contract Type: Permanent
Location: Singapore
Reference: JOB_000492[30]
Contact Name: Leon Nonis
Contact Email:
Job Published: June 19, 2018 15:51

Job Description

The Company

Our client is a key player in Singapore in developing unique boutique hotels in key locations, focusing on delivering a unique product for short and long term customers.

The Role

Oversees the overall day-to-day hotel operations to company standards, including Revenue Management, Housekeeping, F&B, Front Office and all aspects of guest services

To ensure up-keeping of the hotel’s status

This role will oversee operations for a cluster of boutique hotels in Singapore and will report into the Group GM.

Plans, directs and executes promotional and special stay packages with external online hotel booking websites, tour agencies, credit card companies and corporate sales. This includes revenue management, monitoring the online/email bookings, booking engines and implement strategies to continuously improve the revenue of the

Ensures the highest quality of services are given to customers, including working all relevant departments.

Improves and expands on the existing standard operating procedures and policies, with the consultation of the company's Group GM

Oversees overall aspects of sufficiency of staff force, daily duty roster and staff training and development 

Ensures that the outlet operational budget is strictly adhered to and all costs are strictly monitored/ controlled.

Handles and resolves management / operation problems in a professional manner, ensuring prompt actions at all times.

The Person

You must come from or have prior experience in the boutique hotel area in Singapore

A strong leader, self-motivated and independent

A mentor and a problem solver

A team player - operationally involved in all aspects and area

You must have a recognised degree in a relevant field

Strong business and financial acumen is required