Director of Human Resources

Job Title: Director of Human Resources
Contract Type: Permanent
Location: Penang
Reference: JOB_000327[177]
Contact Name: Leon Nonis
Contact Email:
Job Published: May 18, 2018 13:47

Job Description

The Company

Our client aims to provide an experience that enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of guests. Anticipating and satisfying needs of guests driven by imagination, knowledge and generosity are second nature

The Role

As the Director of Human Resources you will be fully responsible for the Human Resources, Training, and Transportation of the hotel, ensuring the service pertaining to the sense of arrival, stay and departure of all employees is of the upmost and highest of standards, whilst appropriately scheduling employees based on achieving financial budgets.

A high level of attention to detail for the quality and presentation of employees, so as to ensure exceptional guest experiences driven by imagination and consistency.

To lead and train a multi-cultural team of 108, by showing inspirational leadership and creating self motivation.

Specific role responsibilities but not limited to:


· To drive the cultures of “Teamwork” and “Guest Service” throughout the hotel

· To be the custodian of employee recruiting, selecting, counseling, coaching, and disciplining

· To review and monitor HR KPI's (employee absenteeism, employee turnover, employee training, etc) and initiate appropriate action within the departments

· To keep the Head of Hospitality abreast timely of all key employee matters

· To maintain all HR forms in a professional and uniformed manner

· To ensure all positions have an up to date and relevant Job Description in line with the SOP’s

· To act on recruiting requests immediately and ensure timely hiring for departments

· To build and maintain a strong rapport with local and foreign recruitment agents

· To arrange recruitment days/trips when necessary

· To ensure timely renewal of employee visas and approval of bulk visas for recruiting purposes

· To ensure proper administration of all employee files

· To safeguards all employee documents in particular their passports and work permits

· To ensure the employee Handbook is up to date and relevant

· To ensure that a Hotel Orientation Program is in place and delivered by HR to all new employees and also that a Departments Orientation Program has been established in each department

· To ensure that employee probation and annual appraisal reviews are properly completed and timely submitted by the department heads

· To administer the disciplinary procedures and ensure strict abidance

· To ensure all employee’s that leave employment have exit interviews and act on information that is provided to improve the work environment and reduce employee turnover

· To prepare the departmental budget that correctly reflects the hotel’s business plan

· To be fully responsible for the strict compliance with the set manning guides on headcount and salaries

· To coordinate with the Financial Controller the timely submission of monthly payroll data including overtime and absence reports

· To work with the Financial Controller and department heads to constantly look for payroll efficiencies that do not affect guest service standards

· To assist in building employee morale and reducing turnover throughout all departments

· To ensure the hotel is compliant with all local and statutory employment regulations

· To be fully responsible for employee transport

· To monitor employee sick leave, absenteeism and punctuality

· To constantly review employee benefits with local suppliers

· To work with local charities where the hotel employees can assist

· To manage the Employee Opinion Survey and follow-up on findings to improve the work environment

· To assist in arranging annual management workshops/retreats

· To coordinate and arrange employee related social activities

· To arrange the annual employee party and awards

· To undertake daily walkabouts of the hotel engaging with as many employees as possible

· To randomly attend monthly departmental meetings

· To maintain an awareness of competitor HR activities and best practices


· To ensure that guest (internal and external) service is delivered in line with the companys’ service philosophy and standards at all times

· To drive the culture of daily training, with a high emphasis on guest service, throughout all departments

· To implement training and development strategies to continuously improve performance and guest service

· To work with a third party training company along with the Training Manager in developing enticing, exciting and effective training programs/courses/sessions

· To coordinate and liaise with all department heads for personal training and HR issues

· To build a strong career and succession planning system to retain and develop talent


· To ensure the security of all employees is a daily practice and is upheld

· To ensure the relevant security levels are in place at all times throughout the hotel

· To ensure the appropriate emergency response programs are established, understood, regularly trained and fully functional

· To ensure the H&S of all employees and guests is maintained

The Person

Eligible applicants must have either 2 years experience as a Director of Human Resources OR 4 years experience as a Human Resources Manager in a 5 star hotel and meet at least two of the following prerequisites:

1. Chinese-Speaking Malaysian Nationals only

2. Previously been involved in a Hotel opening

3. Previously managed all aspects of Human Resources as outlined above