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Corporate Travel Consultant

Job Title: Corporate Travel Consultant
Contract Type: Permanent
Location: Singapore
Industry:
TMC
GDS
Reference: JOB_000281[84]
Contact Name: Thomas Lim
Contact Email: thomas@acihr.com
Job Published: July 19, 2017 13:55

Job Description

Our client, a global corporate travel company who provides end-to-end corporate travel and meetings program management – for companies of all sizes and across all industries – through best-in-class booking technology, smart analytics, worldwide strategic partnerships, and exceptional care.

They are looking for driven and customer focused people to join their Corporate Travel Service Delivery team. They provide intensive training and mentorship program to develop you with travel knowledge and customer service skills. You will have great opportunity to network and gain industry knowledge from Hotels and Airlines and be equipped with travel technology tools.

 

Key Responsibilities:

· Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement

· Understand customers’ needs to propose best alternatives in terms of pricing & routing

· Planning of travel itineraries, making reservations & ticketing for international markets

· Gain knowledge and adherence to clients’ procedures, programs and policy guidelines

· Update and maintain accurate and Personal Client Profile

· Check document validity, provide accurate visa requirements and application details at the time of reservation

· Confirm travel itinerary request within the stipulated Service Level Agreement

· Inform customer by the preferred communication channel for any changes of travel schedule

· Build and maintain good working relationships with our corporate customers

 

Key Requirements:

· At least 2 years of relevant experience in Reservation & Ticketing preferably in Travel and /or Airlines industry

· Hands on knowledge of GDS system (eg: Galileo / Amadeus/ Sabre) is a plus but not a mandatory requirement

· Basic understanding of international travel requirements and destination knowledge a plus

· Good verbal and written communication and interpersonal skills

· Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients

· Good problems solving skills and attention to details

· Good team player and collaborative mindset to drive the best outcome

· Customer focused and driven to helping others is a necessity – will to serve