Cluster Revenue Manager

Job Title: Cluster Revenue Manager
Contract Type: Permanent
Location: Singapore
Reference: JOB_000413[45]
Contact Name: Leon Nonis
Contact Email:
Job Published: May 28, 2018 14:50

Job Description

The Company

Our client is a key player in Singapore in developing unique boutique hotels in key locations, focusing on delivering a unique product for short and long term customers.

The Role

Cluster Revenue Manager will be responsible to maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver the company’s mission relating to profit, people, customer and quality.
  • Ensure that sales and pricing strategies are based on sound
    commercial judgement through effective analysis and reporting

  • Ensure professional and efficient utilization of all systems, in
    line with company best practices and standard operating procedures

  • Ensure effective information gathering and analysis is conducted in
    order to identify and maximise on all possible opportunities and minimise
    any risks

  • Ensure that relevant hotel and above-hotel commercial team members
    are actively engaged in all revenue decisions by maintaining regular
    communication to effectively implement, drive and review optimal
    strategies and controls

  • Integrate with other functions to ensure we exceed our customer's,
    owner's and shareholder expectations

Key areas of Accountability
  • Profit

    • Ensure all Best Practices and Standard Operating Procedures are
      followed to capitalise and maximise revenue potential and market share.

    • To utilise systems, tools and reports in the prescribed way to
      ensure all revenue management decisions are supported with relevant data

  • Quality

    • Follow Best Practice and Standard Operating Procedures to ensure
      all commercial decisions are supported by appropriate data analysis.

    • Feed ideas and suggestions to strive for constant improvement of
      operating procedures and new opportunities.

  • Customer

    • Build an effective working relationship with hotel commercial
      teams and operations to maintain their trust and confidence in the
      Revenue Management decisions and actions being taken pertaining to
      inventory and rate control, pricing and overbooking.

Specific Accountabilities

  • Inventory Control : Manages and maintains Group and Transient
    inventory controls

  • Sales and Pricing Strategy : Develops, monitors and adjusts sales
    and pricing strategies

  • Information Analysis and Monitoring : Provides critical analysis of
    strategies, room statistics and demand factors

  • Forecasting : Prepare all weekly, monthly, 3 month forecast and
    budget using appropriate systems and tools

  • Competitive
    and Demand Analysis : Ensures rate shopping data is consistent,
    appropriate and effectively analysed

  • Driving
    Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market
    Share performance

The Person

  • Minimum qualification of Bachelor's Degree or equivalent
  • Practical working experience within hotel revenue management
  • Advanced Excel, PowerPoint & Word
  • Strong analytical skills
  • Management skills (such as leadership, organization, communication, control)
  • Good communication skills, strong in spoken and written English
  • Excellent organization and planning skills
  • Commercial attitude and proactive sales approach
  • Ability to set, & maintain minimum standards
  • Ability to analyse data and identify significant trends
  • Ability to work accurately and effectively under pressure
  • Good personal presentation skills
  • Self-motivated, competitive
  • Warm personality with team spirit and meticulous