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Center Manager

Job Title: Center Manager
Contract Type: Permanent
Location: Singapore
Industry:
F&B
Reference: JOB_000798[357]
Contact Name: Leon Nonis
Contact Email: leon@acihr.com
Job Published: September 06, 2021 13:11

Job Description

The Company

Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening.

 

The Role

This will be a Singapore based permanent role reporting into the General Manager. We are looking foran energetic Centre Manager (CM) who is the leader of the Office and will be looked upon to create a community amongst our members and to manage and guide the Member Relations team.

You will report directly to the Country General Manager and will be managing the Office as per company standards and expectations. The CM plays a critical role in maintaining full occupancy of the Office and ensures member’s satisfaction for the Office under your care. You will ensure that the Office is efficiently managed and operated, while driving growth and promoting the brand.

This position requires a high level of intellectual rigour and integrity of the highest, and a passion for structure and details. A proven track record in managing operations and leading a team is key. The CM enjoys being part of a fast-moving and dynamic team.

 

Build our Brand, Presence, and Growth

  • Open the office with high occupancy, and ensure the offices are fully occupied there after Managing Office performance – occupancy, revenue, profit, budget.

  • Work with Country GM to manage the Office’s P&L performance. Analyse financial performance and produce relevant reports, to present to relevant stakeholders.

  • Implement attentive cost control when necessary

 

Enforce Operational Rigour

  • Implement and monitor systems to ensure smooth daily operations for the Office. Work with the corporate Operations team to ensure this.

  • Become the brain trust and driver of all things related to your Office including (1) Sales, (2) Operations, (3) Strategy, and (4) Analytics.

  • To manage and oversee all aspects of the Office’s operations, including member relations, finance, sales, marketing and events

 

Direct with Charisma

  • Hire, manage and motivate the team on the ground. Serve as both a coach and a team player to the member relations teams; assist to create and implement robust policy and procedures.

  • Be a force of nature that pushes boundaries, possibilities, quality and deadlines by always being warm but demanding in a professional manner. Maintain a calm disposition, even (and especially) during stressful situations. Be optimistic and help other stakeholders and team members do so as well.

 

Be the Pillar

  • Work with corporate’s Operations team to design and implement processes and procedures to optimize member experience and increase operation efficiency

  • Support the GM and other team members in sales activities, tours and developing strategies to increase occupancy, enhance members engagement and team members satisfaction

  • Be the local expert responsible for compliance with local regulation and practices

 

Lead the Team

  • Maintain brand standards in the local market

  • Ensure utmost security and safety for our members and team

  • Represent when the right occasion turns up. Be able to effectively communicate the rationale behind our business decisions through strong oral and written communication skills to internal and external parties.

 

 

The Person

  • Able to work under pressure in a fast-paced environment

  • Someone who is ready to get their hands dirty and understands that devil is in the details

  • Have prior experience in a sales or business development related role (preferably in co-working)

  • Gets excited about working with numerous people across cultures day to day

  • Impeccable and concise communication and presentation skills, verbal and written

  • Demonstrate integrity, responsibility, and good work ethics

  • Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint

  • Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.

  • Demonstrated ability to consistently meet deadlines

  • Strong time management skills and experience managing multiple projects simultaneously

  • Self-directed with a high level of initiative and a ‘can do’ attitude

  • Finds it easy to bridge corporate and start-up culture