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Call Center Supervisor

Job Title: Call Center Supervisor
Contract Type: Permanent
Location: Hong Kong
Industry:
Reference: JOB_000725[681]
Contact Name: Anne Thibault
Contact Email: anne@acihr.com
Job Published: April 08, 2020 12:55

Job Description

Our Client

A Leading & International Tourism company is looking to identify a dedicated and supportive Call Center Supervisor to join their growing team in Hong Kong.


The Role

  • Deliver a consistent and best-in-class customer services to customers through effective management of day-to-day operations of contact centre
  • Provide support to revenue generation programs or system enhancements initiatives
  • Ensure smooth operation of the team and initiate improvement to enhance customer services to both internal and external customers, and identify operational issues and suggesting possible improvements.

 

The Person
  • Passionate about the Travel sector.
  • Call center, customer service, or supervisory experience may be required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.

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