Business Excellence Specialist (F&B)

Job Title: Business Excellence Specialist (F&B)
Contract Type: Permanent
Location: Singapore
Reference: JOB_000571[230]
Contact Name: Leon Nonis
Contact Email:
Job Published: December 21, 2018 14:24

Job Description

The Client
Our client is a dynamic market leader in the F&B arena in Singapore with multiple brands and outlets.


The Role

To assist Ops Systems Director in setting up an operations manual for opening &/or induction for any new management joining our current Ops. On top of that, assist Ops Systems Director to implement Ops Systems across the group.

Store Operations

  • Formulate, propose and implement innovative strategic operational business plan to ensure continuous business growth, achieve maximum profit, business synergy and competitive advantage.
  • Drive, motivate, manage and lead the team to achieve Company objectives by meeting sales target with high level of customer service and exceptional store operation management.
  • Analysing P&L, indicating key issues, making developmental plan/proposal and take action when sales decrease and costs increase on a monthly/quarterly/annual sales performance
  • Monitor closely market conditions, trade area and competition and report to the Management.
  • Optimise manpower at stores through proper planning, scheduling, temporary/permanent deployment and allocations.
  • Provide communication to the stores to ensure compliance to costs strategy, HR policies, marketing strategies, product and service standard operating procedures.

Quality Assurance

  • Ensures that standard operating procedures are upheld to deliver high quality service.
  • Ensures that District Managers and Store team follows up with implementation of standards
  • Conduct regular impromptu audit on the service, inventory, and cash to ensure compliance to standard operating procedures.
  • Share incidents of quality service of excellence to motivate other staff.
  • Achieving customer satisfaction and customer loyalty by anticipating customers' perceptions.

Design and Project Management

  • Involved in annual operating and capital budget.
  • Provide input in the design of the store to ensure smooth operational workflow and best possible presentation.
  • Report any deviation, sub-standard work or material or delays to Projects Department.
  • Training & Development
  • Continuously communicate company culture; vision and mission in direct areas of responsibility.
  • Work closely with Training Team to ensure all team members are trained and certified for store operations in 5 key areas:
    • Basic Food Hygiene
    • Interact with Guest
    • Gourmet
    • Prepare Non Alcoholic Beverages
    • Maintain Food and Beverage Service Environment

Human Resource

  • Always maintain a cost effective labor percentage to ensure sufficient staff strength and prevent over staffing.
  • Work closely with HR team in the areas of recruitment, compensation and benefits, performance management, grievances and disciplinary etc.
  • Involved in the labour budget for store level.



The Person

  • More than 10 - 15 years of hands on experience in an Operations role within an F&B / QSR background (Preferred) / Retail Fashion
  • More than 5 years in a leadership capacity having district managers / Store Operation heads reporting to him / her
  • Having concrete experience of having managed more than 30 stores or more
  • Passionate about service excellence and people management