To assist Ops Systems Director in setting up an operations manual for opening &/or induction for any new management joining our current Ops. On top of that, assist Ops Systems Director to implement Ops Systems across the group.
Formulate, propose and implement innovative strategic operational business plan to ensure continuous business growth, achieve maximum profit, business synergy and competitive advantage.
Drive, motivate, manage and lead the team to achieve Company objectives by meeting sales target with high level of customer service and exceptional store operation management.
Analysing P&L, indicating key issues, making developmental plan/proposal and take action when sales decrease and costs increase on a monthly/quarterly/annual sales performance
Monitor closely market conditions, trade area and competition and report to the Management.
Optimise manpower at stores through proper planning, scheduling, temporary/permanent deployment and allocations.
Provide communication to the stores to ensure compliance to costs strategy, HR policies, marketing strategies, product and service standard operating procedures.
Ensures that standard operating procedures are upheld to deliver high quality service.
Ensures that District Managers and Store team follows up with implementation of standards
Conduct regular impromptu audit on the service, inventory, and cash to ensure compliance to standard operating procedures.
Share incidents of quality service of excellence to motivate other staff.
Achieving customer satisfaction and customer loyalty by anticipating customers' perceptions.
Design and Project Management
Involved in annual operating and capital budget.
Provide input in the design of the store to ensure smooth operational workflow and best possible presentation.
Report any deviation, sub-standard work or material or delays to Projects Department.
Training & Development
Continuously communicate company culture; vision and mission in direct areas of responsibility.
Work closely with Training Team to ensure all team members are trained and certified for store operations in 5 key areas:-
Basic Food Hygiene
Interact with Guest
Prepare Non Alcoholic Beverages
Maintain Food and Beverage Service Environment
Always maintain a cost effective labor percentage to ensure sufficient staff strength and prevent over staffing.
Work closely with HR team in the areas of recruitment, compensation and benefits, performance management, grievances and disciplinary etc.
Involved in the labour budget for store level.
- More than 10 - 15 years of hands on experience in an Operations role within an F&B / QSR background (Preferred) / Retail Fashion
- More than 5 years in a leadership capacity having district managers / Store Operation heads reporting to him / her
- Having concrete experience of having managed more than 30 stores or more
- Passionate about service excellence and people management