Job description
A leading Global TMC with global and regional clients is looking for strong Operaitons Leader who manages all the teams in the Hong Kong market.
The Role:
The Operations Leader is a key leadership role directly responsible for customer retention, profitability and building community in their market.
It is a key development role for all individuals who have a BOF of leadership beyond their team. The Operations Leader role creates succession planning in the business and allows experienced leaders to mentor others, develop business acumen, leadership and strategic skills and contribute to the success of our client's business.
The Operations Leader is the first reporting line for the Team Leaders and the Operations Leader has authority on temporary staff movements, account placement and weekly communication within their village.
Main Responsibilities:
- Manage all Operations teams in the market.
- Mentor TLs to drive performance and ensure the market is focused on collectively achieving the targets set for the month.
- Actively coach TLs via monthly 1 on 1’s.
- Represent our client towards external customer, i.e participate in selling process, account management of new and existing client and customers service review
- Take an active role in preparing, organizing reward and recognition at Town Halls and Buzz nights, TL meetings and conferences, and support the messages rolled out across the Area and Nation.
The Person:
- University degree, business level English, Chinese speaking and writing skills
- At least 10 years in travel industry operations environment
- At least 3 years in team management of not less than managing a team of 5
- Excellent communication and articulation skills
- Familiar with international Air/land, leisure and/or Corporate travel product and industry
- Familiar with major GDS and other industry standard operations systems.
- Business acumen on operations management and basic knowledge on financial analysis
