Guest Operations Specialist - Hong Kong

Job title: Guest Operations Specialist - Hong Kong
Contract type: Permanent
Location: Hong Kong
Salary: Performance Bonus
Reference: JOB_000855[799]
Contact name: General User (+852 97529775)
Contact email:
Published: 5 months ago

Job description

The Company:

Our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 8,000 homes in 20+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.

The Role:

  • The ideal candidate should be a stickler for detail, proactive, standalone and skilled in general maintenance tasks, and thoughtful as to ensure that our properties are continuously in pristine condition for our guests.'

  • The role will be working closely with the Hong Kong Operations and General Manager and local 3rd party providers (e.g., related to cleaning, and maintenance) in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise.

What will you mostly focus on:

  • Hands-on mentality and willingness to spend time “in the field” traveling between our apartments in Hong Kong

  • Full operational set-up and maintenance coordination of our growing portfolio of Hong Kong properties (furnishing, supplies, services, etc.) according to brand style and guidelines

  • Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on our company's photoshoot guidelines

  • Drive down operational costs and constantly improve processes, while upholding our company's quality standards

  • Liaise, manage and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience

We are looking for a Guest Operations Specialist to join our amazing Operations team in Hong Kong.

  • Perform minor maintenance tasks to ensure a positive guest experience

  • Perform viewings, check-in/outs to our properties according to business standards

  • Conduct initial and final inspection of newly onboarded apartments and conduct inspections between clients move in /move out

  • Supervise and inspect different types of works in the field (installation, cleaning, maintenance and repairs, deliveries of furniture)

  • Conduct monthly warehouse visits to check the storage condition of furniture, and inventory, and ensure everything is according to our company's standards

Your benefits:

  • Competitive salary

  • Our company's Stock Option Plan

  • Flexible paid time off

  • Enhanced parental leave

  • Dynamic working environment with talented people

  • Complimentary accommodation in our company's locations. Think summer in Greeceand winter in Dubai!

We are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion

The Person:

What we are looking for:

  • 2+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME, or large corporation

  • Experience in hospitality or real estate is considered a plus

  • Bachelor's degree desired

  • Fluency in Chinese and English

  • Confident user of technology (email, slack, G-suite, MS Office)

  • Good eye for detail and a can-do attitude

  • A positive, confident, upbeat, and friendly personality

  • Guest-centric mindset

  • Results-oriented go-getter; great at multitasking and managing competing priorities

  • Exceptional communication and organizational skills

  • Experience working under tight deadlines

  • Strong problem-solving skills put to use in a fast pace environment

  • Flexibility in schedule and working hours , with ability to put extra hours/days in accordance with business needs


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