Director of Operations

Job title: Director of Operations
Contract type: Permanent
Location: Singapore
Reference: JOB_000844[3]
Contact name: Leon Nonis
Contact email:
Published: 5 months ago

Job description

The Company

Our client is a regional leader in the high end luxury co-working space. They have been inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. Our client is designed to be the perfect backdrop to the highlights of life happening.

The Role

As a Director of Operations, you will be responsible for organising and overseeing the daily operations. You will also be responsible for developing internal operational processes and systems, leading the pre-opening of new offices, building sustainable relationships with key offices and supporting the company's launch into new markets.


A successful Director of Operations will be responsible for ensuring the efficient operations of the establishment to facilitate the accelerating development and long-term success.


The Director of Operations will report to the Chief Operating Officer and work closely with the Senior Management Team.

Ensure Operational Success

  • Monitor the performance of operations and provide operational direction to deliver budgeted results and maintain industry-appropriate costs, efficiencies and qualities
  • Research and implement new systems to improve operational efficiency and member experience
  • Design and implement operational processes and procedures, including training manuals and Standard of Procedures (SOPs) to ensure optimal quality performance
  • Support the regional offices and General Managers in training and reviewing of systems and SOPs
  • Evaluate regional performance (via audits and surveys) and identify areas for improvement to ensure high member and team satisfaction, while being aligned with brand standards
  • Push to continuously improve by identifying opportunities for more effective processing and workflow – either by doing things differently or by doing the same things more efficiently
  • Work with the Operations team on day-to-day operational issues and inquiries


Financial Management

  • Work closely with the Finance team and the Management team on Annual Operations budget, roadmaps and other necessary reports
  • Work closely with the Operations Team to ensure accurate budgeting and forecasting of the Capital Projects Budgets
  • Closely manage and control the Portfolios Opex budgets (Monthly – Quarterly and Annually)
  • Provide a detailed monthly review of each month’s spending by category
  • Ensure operational activities remain on time and within a defined budget


Process & Protocol Management

  • Develop and maintain a Regional Crisis Management Plan (RCMP) based on the Core Crisis Management Plan (CCMP)
  • Develop, rehearse and modify all associated security, crisis and emergency plans across the region
  • Work with the Operations team to establish SOPs and ensure workflows adhere to any natural disaster regulations (e.g. COVID-19) or unforeseen circumstances (e.g. riots) when required
  • Develop and maintain operational SOPs and training guidelines on office management systems, customer relations systems or other dashboards
  • Develop design ideas and new product specifications to evolve our design standards and innovate our physical workplace products
  • Develop Onboarding SOPs with the Human Resource team


Vendors Management

  • Maintain and further develop a strong network of vendor/supplier contacts locally
  • Utilise those contacts to source, initiate, and assess potential for collaboration for new and existing partnerships


Spearhead our Pre-opening Activities

  • Work with leadership on related Pre-Opening Budget development, Pre-Opening Checklist, Staffing Guide and customisation of property training programs
  • Manage and oversee all aspects of TGR’s pre-opening operational activities (including development of F&B programme)
  • Work closely with the Design and Development Team to review and provide operational feedback (IT, Security, Operation Flow) on each office’s design
  • Work closely with landlords and each country’s General Manager during pre-opening period
  • Ensure the collection and set up of building access cards, letter box keys, mail management, marketing, lift access, lift signages, etc
  • Work closely with the Operations team, the Project Manager, and the Opening Team to follow through on on-site activities and ensure smooth opening

The Person


  • Have a qualification in Facilities Management, Real Estate, Business management, Finance or the equivalent
  • With minimum of 8 years of experience in Operations-related fields
  • Experience in the Hospitality industry, Service industry or at co-working spaces is an added advantage
  • Proven track record in being able to handle multiple projects on short timetables and manage staff resources efficiently and successfully
  • Proficient in the development of design drawings and able to review construction documents
  • Proficient in Microsoft Word, Excel, and PowerPoint



  • Able to organise, plan and manage multiple activities to accomplish desired results
  • Able to effectively make sound decisions under tight deadlines
  • Able to maintain strong interpersonal relationships with team members, internal and external stakeholders
  • Able to work with a team that is spread across locations
  • Enjoy working in a fast-paced environment
  • Have strong technical aptitude and analytical skills
  • Have strong verbal and written communication skills, confident interacting with vendors, speakers and cross-company teams at all different levels of seniority
  • Have a desire to remain up-to-date with changes in technology
  • Must be team oriented and be able to lead productive, multi-discipline meetings
  • Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations

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